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WB

WILL BISHOP

Pohanka Hyundai
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(917 reviews)
67

Critiques de WILL BISHOP

PR
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Patricia R.
Aquasco, MD
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/25/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
I loved the service provided to my car and would recommend Pohanka Hyundai to everyone.
DAVID P. de Pohanka Hyundai a répondu le 10/26/2021 02:31 PM

Thank you for the kind comments!

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
SM
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Sade M.
Rockville, MD
2018 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Good Job!
Service was great as always. Will is my go to guy. Car runs smoothly once again after I banged her up. Thanks, Pohanka Hyundai.
DAVID P. de Pohanka Hyundai a répondu le 10/14/2021 10:56 AM

Thanks for the great comments and score!

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
CH
COLIN HENRY
Client vérifié
Washington, DC
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
4 cars in…
On my 4th by Hyundi
DAVID P. de Pohanka Hyundai a répondu le 10/04/2021 09:37 AM

Thank You!

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
DF
DWAYNE FORRESTER
Client vérifié
Upper Marlboro, MD
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Reviews
I don’t write reviews.
DAVID P. de Pohanka Hyundai a répondu le 09/10/2021 06:36 AM

Thank your for your great score!

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
JC
JEROME CRAWFORD
JG
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Jairus G.
Upper Marlboro, MD
2021 Hyundai Palisade
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/10/2021
Type de service : Repair
client vérifiéVérifié Client
5
Catégorie : Service
Time quoted
Appointment time was 8 am, arrived at 7:50. Was told the wait was 3.5 hours. huh? What is the point of an appointment. I only waited 86 minutes instead of the 3.5 hours quoted time.
DAVID P. de Pohanka Hyundai a répondu le 08/10/2021 01:03 PM

Thank you for the score and feedback! I will reach out to help claify our process here at Pohanka Hyundai

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
DC
DUNCAN CONNORS
SW
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Shirley W.
Clinton, MD
2019 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Oil Change
Due to Covid 19 everything has to be scheduled -- It wa easy. Thanks Pohanka
Recommandé
DAVID P. de Pohanka Hyundai a répondu le 08/06/2021 06:31 AM

We appreciate the great score!

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
TW
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Taiysha W.
Washington, DC
2017 Hyundai Tucson
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/26/2021
client vérifiéVérifié Client
Catégorie : Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommandé
Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
JC
JEROME CRAWFORD
TW
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Taiysha W.
Washington, DC
2017 Hyundai Tucson
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/26/2021
client vérifiéVérifié Client
Catégorie : Service
Dave is awesome
There were a few issues with my last visit. However, Dave the service manager reached out to me and wanted to get to the bottom of them. After our conversation, he assured me that they are working to resolve these issues. I definitely appreciated that. He even offered me a free detail coupon for my truck. Though I still have an issue with the dealership overall (the loaner car policy), the service department is “A-ok” with me.
Recommandé
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/18/2021
Type de service : Repair
Catégorie : Service
Try another dealership
My last experience here was not great. My service advisor, Will was cool. However, the service department is quite backed up. I understand things are delayed now days, but to not offer a loaner vehicle is quite inconvenient. Other dealerships offer this service, not sure why pohanka doesn’t. Forced me to have to spend a ridiculous amount of money to rent a car for two weeks.
Non recommandé
KALYN M B. de Pohanka Hyundai a répondu le 07/19/2021 09:12 AM

Thank you for your feedback Taiysha someone will be in contact with you soon. We are extremely sorry for the inconvince and hope we can communicate with you in an effort to resolve what transpired.

DAVID P. de Pohanka Hyundai a répondu le 07/19/2021 09:34 AM

Hello this is Dave Pittman, the Service Manager.  When you get a moment please reach out to me 3019097531.

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
JC
JEROME CRAWFORD
FW
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Frances W.
Upper Marlboro, MD
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great experience
Great experience with the Service Department and sales department. Definitely will buy again and have service done at Pohanka Hyundai of Capital Heights Love this place.
Recommandé
DAVID P. de Pohanka Hyundai a répondu le 07/17/2021 04:30 AM

Thank you  for the excellent score!!

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
DC
DUNCAN CONNORS
AG
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Amanda G.
District Heights, MD
2021 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/15/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Thanks Will from the Service Department
Thanks Will!!
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 07/16/2021 05:44 AM

Thank you for the 5 star review we truly enjoyed servicing you! 

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
KM
KARIMA MCDOUGALL
Client vérifié
Bowie, MD
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
What made my service so great
What made the place so great is that the service agents always go beyond the call of duty to help out. My service professional was very helpful in helping retrieve my warranty to service my tire and I really appreciated that assistance.
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 07/02/2021 08:19 AM

Thank you for providing your feedback. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. Feel free to follow up with any questions or concerns regarding your service with your Advisor. 

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
Client vérifié
Upper Marlboro, MD
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It is very professional and friendly place
I would recommend this dealership to take your car for service.
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 06/21/2021 07:50 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                          

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
RB
RICHARD T BRITT
SG
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Starr G.
Washington, DC
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Costumer Service
I enjoy the service there
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 06/17/2021 12:58 PM

Thank you for your 5 star we do appreciate your service here with us!

 

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
RB
RICHARD T BRITT
DJ
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Delonda J.
Washington, DC
2019 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Trusted and exceptional customer service and technicians
Pohanka treats me like family and they have the best customer service
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 06/14/2021 05:43 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
Client vérifié
Washington, DC
2018 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2021
client vérifiéVérifié Client
Catégorie : Service
They Made It Right
I had an issue and they made it right.
Recommandé
Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
JV
JEFFERSONS VALLADARES
KM
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Kim M.
Suitland, MD
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very good customer service
Great Customer Services
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 05/28/2021 07:02 AM

Thank you for providing your feedback Kim. We appreciate the time you have taken and we will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
RB
RICHARD T BRITT
CG
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Catherine G.
District Heights, MD
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Will Bishop always takes really good care of me when I come in for service for my 2012 Hyundai Sonata
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 05/24/2021 06:04 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.                                                                                                                                                                                                                                                                                                                                                                         

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
JH
JOSE HERNANDEZ
Client vérifié
Washington, DC
2018 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2021
client vérifiéVérifié Client
Catégorie : Service
They Made It Right
I had an issue and they made it right.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/20/2021
Type de service : Repair
Catégorie : Service
Service was fine
No complaints about servicing vehicle but you have to better about notifying the customer when done. It would also be helpful if you let customers know that service hours are not the same due to Covid so you know when to start check on the status.
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 05/21/2021 05:40 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will be in contact with you soon to see if we can resolve the issue that took place.

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
JV
JEFFERSONS VALLADARES
LJ
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Leonard J.
Silver Spring, MD
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
Great front end to exit service!
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 05/21/2021 05:38 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
RB
RICHARD T BRITT
Client vérifié
Temple Hills, MD
2016 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Unsurpassed Quality Service
The Service Advisor is sincere in providing the best customer service possible.
Recommandé
KALYN M B. de Pohanka Hyundai a répondu le 05/13/2021 05:25 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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