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DUNCAN CONNORS

Pohanka Hyundai
Évaluation globale
Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5Évaluation globale 4,5/5
4,5
(24 reviews)
59

Critiques de DUNCAN CONNORS

SN
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Sarah N.
Laurel, MD
2018 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great customer service.
When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.
Employés avec lesquels vous avez travaillé
KS
KIRSTEN SHANNON
DC
DUNCAN CONNORS
SN
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Sarah N.
Laurel, MD
2018 Hyundai Elantra
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great customer service.
When I arrived I was greeted and acknowledged. The service that I received was friendly, professional, and prompt.
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/28/2022
Type de service : Maintenance
4
Catégorie : Service
!
Train staff to be professional during phone calls.
DAVID P. de Pohanka Hyundai a répondu le 03/29/2022 06:18 AM

Thank you for taking the time to fill out the survey. I'm sorry to hear that your experience was less than excellent. Our goal is to proved you with a worry-free service experience. I will reach out to you so in hopes to resolve your concerns so we can continue working with you in the future.  

Employés avec lesquels vous avez travaillé
KS
KIRSTEN SHANNON
DC
DUNCAN CONNORS
BJ
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Brenda J.
Upper Marlboro, MD
2021 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/23/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great customer care representative - complimentary car wash sucks.
Kristen took good care of me. The complimentary car wash sucks.
MARCUS D. de Pohanka Hyundai a répondu le 03/28/2022 11:40 AM

Thank you for the overall positive feedback, however it looks like the car wash was less than ideal. I apologize that this happened. We have been working on making improvements in the department to ensure a better quality wash after every service. I will be in touch to discuss the matter further. 
Regards, Marcus

Employés avec lesquels vous avez travaillé
KS
KIRSTEN SHANNON
DC
DUNCAN CONNORS
HD
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Helen D.
Suitland, MD
2022 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
I had a nail in my tire and Service Advisor Sean Tolton had it replace with a new tire
I was please with the service I received by Sean Tolton. He was friendly, courteous and responsive to my needs.
MARCUS D. de Pohanka Hyundai a répondu le 03/18/2022 04:25 AM

This is fantastic news - thanks for taking the time to provide your feedback! We're thrilled to hear our superstar Sean took great care of you. We hope you're enjoying your new Tuscon and look forward to taking care of your future service needs!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
DR
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Denise R.
Fort Washington, MD
2021 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Positive Experience
First communication is always a lasting effect. Marcus introduced himself with a smile and positive demeanor. He explained step by step information concerning the service for my car. He also asked if I had any concerns or questions. Now that was very important to me. My whole service experience was excellent!!!!!
MARCUS D. de Pohanka Hyundai a répondu le 02/04/2022 08:23 AM

Thank you for the positive feedback! We look forward to continuing to provide excellent service in the future!

Employés avec lesquels vous avez travaillé
DC
DUNCAN CONNORS
MD
MARCUS DOMINGUEZ
RT
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Robert T.
Washington, DC
2012 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Better than expected.
I've had issues with this location in the past but this most recent visit was a welcome surprise in how good it was. I was able to go in and get serviced in a decent amount of time. Much improved.
MARCUS D. de Pohanka Hyundai a répondu le 01/31/2022 01:07 PM

Thank you for the feedback! We're ecstatic to hear we've exceeded your expectations. We look forward to taking care of your vehicle's service needs in the future. 

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
TM
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Thaddeus M.
Odenton, MD
2020 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/20/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
My experience was excellent.
Sean the service agent was great on communicating what was wrong with my car, and what was needed to correct the problem. He got me in and out in a reasonable time and tried to help me keep the cost down. Very good experience.
MARCUS D. de Pohanka Hyundai a répondu le 01/20/2022 04:17 AM

We're glad to hear you had such a positive experience - thank you!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
EC
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Edward C.
Upper Marlboro, MD
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Customer Service
They have outstanding customer service and Tristian Shannon who was my service advisor was excellent

Louis who also works in service department conduct himself as a professional advisor excellent
DAVID P. de Pohanka Hyundai a répondu le 01/14/2022 01:33 PM

Thanks for the feedback and great comments. We will pass The good word around to them!!

Employés avec lesquels vous avez travaillé
KS
KIRSTEN SHANNON
DC
DUNCAN CONNORS
Client vérifié
Temple Hills, MD
2021 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/03/2022
Type de service : Repair
client vérifiéVérifié Client
8
Catégorie : Service
hit or miss
Sean and the rest of the crew are very pleasant. I just wish the wait time and cleaning would improve.
DAVID P. de Pohanka Hyundai a répondu le 01/05/2022 12:48 PM

Thank you for your feedback!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
EN
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Enyinnaya N.
Glenarden, MD
2020 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Solid Experience
Overall very professional and courteous staff. Special shout out to Mr. Dykes!
DAVID P. de Pohanka Hyundai a répondu le 12/09/2021 06:55 AM

Thank you for the kind comments!

Employés avec lesquels vous avez travaillé
EP
ELVIS A POMELLS
DC
DUNCAN CONNORS
CW
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Charlene W.
Upper Marlboro, MD
2017 Hyundai Elantra
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/02/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Satisfied customer
I was very satisfied with my service. My Service Advisor Will is great and as long as he work there I will continue to go there. ?? Keep up the good work Will.
DAVID P. de Pohanka Hyundai a répondu le 12/04/2021 05:39 AM

Thank you I will pass on the kind words.

Employés avec lesquels vous avez travaillé
WB
WILL BISHOP
DC
DUNCAN CONNORS
JH
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Joseph H.
Silver Spring, MD
2016 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Pohanka Hyundai service is honest and thorough
My auto service has always been thorough and I have never felt that they were trying to generate phony service issues. My service rep, Sean Tolton, was very helpful with my questions or concerns. I also saw how cordial he was with other customers. He is a true credit to Pohanka.
DAVID P. de Pohanka Hyundai a répondu le 11/23/2021 07:19 AM

Thank you for the kind words!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
JP
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Jose P.
Alexandria, VA
2020 Hyundai Palisade
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Pohanka, Hyundai Service department
The staff at Pohanka, Hyundai did a great Job but when you are about to pay for the service done to your car and the service manager calls all his staff in for a 20-30 minute meeting. I consider that to be rude and unprofessional. And he saw me waiting, he didn’t even apologize.
DAVID P. de Pohanka Hyundai a répondu le 11/19/2021 04:11 AM

Thank you for the feedback. I will reach out later for more info.

Employés avec lesquels vous avez travaillé
KS
KIRSTEN SHANNON
DC
DUNCAN CONNORS
RC
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Ronald C.
Capitol Heights, MD
2020 Hyundai Santa Fe
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/15/2021
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Great
I expected a nice car wash after service. But it is still okay. The drop off was fast and the service was excellent and great customer service from the service people.
DAVID P. de Pohanka Hyundai a répondu le 11/16/2021 05:08 AM

Thank you for the feedback!

Employés avec lesquels vous avez travaillé
DC
DUNCAN CONNORS
JP
gravatar
Jocelyn P.
District Heights, MD
2011 Hyundai Azera
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellen
Great service
DAVID P. de Pohanka Hyundai a répondu le 10/26/2021 02:29 PM

Thank your for being our valued customer!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
CC
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Cynthia C.
Clinton, MD
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Employees customer service
My service provider Sean T. is very professional and gives good customer service. While he was tending to a customer , his co workers were talking among themselves as if I was not there. That did not look good!
DAVID P. de Pohanka Hyundai a répondu le 10/26/2021 02:28 PM

Thank you for the feedback!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
YH
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Youtha H.
Washington, DC
2012 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Quick Resolution
I was back on the road within 24 hours.
DAVID P. de Pohanka Hyundai a répondu le 10/26/2021 02:23 PM

Thank you for the kind comments!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
Client vérifié
Upper Marlboro, MD
2019 Hyundai Elantra
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/13/2021
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
Horrible Service
I have to force explanations out of service advisors who act like they know nothing of my car. They mark everything off as okay with out actually inspection vehicles
DAVID P. de Pohanka Hyundai a répondu le 10/14/2021 10:52 AM

Thank you for your feedback on your experience. We will reach out for more information.

Employés avec lesquels vous avez travaillé
DC
DUNCAN CONNORS
Client vérifié
Cheverly, MD
2017 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Customer Service
As always, I received excellent customer service. My service advisor (Jacqueline) kept me updated throughout the entire process. I appreciate her attentiveness and care.
DAVID P. de Pohanka Hyundai a répondu le 09/28/2021 10:28 AM

Thank you!!

Employés avec lesquels vous avez travaillé
DC
DUNCAN CONNORS
RL
gravatar
Ronald L.
Oxon Hill, MD
2013 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service maintenance
All personnel were very professional and knowledgeable about my situation.
DAVID P. de Pohanka Hyundai a répondu le 08/28/2021 05:29 AM

Thank you for the great feedback.

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
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