CH

COLIN HENRY

Pohanka Hyundai

Évaluation globale

4,6

(364 reviews)

83

Critiques de COLIN HENRY

Client vérifié

Fort Washington, MD

2013 Hyundai Sonata

03/04/2022

Type de service : Maintenance

Vérifié Client

0

Catégorie : Service

Extremely Poor Service Experience

Think twice about bringing your vehicle to Pohanka Hyundai. They are not considerate of your time and or money. They are not good at following up with their customers. Plan on calling several times to get a status on your car because the service advisors there do not follow up and call back to update you. They don’t seem to have any empathy of inconveniencing there customer and they will not provide you with a rental for the inconvenience. The manager there is rude and insensitive.. They are not very customer friendly nir service oriented. They play on the fact that you need your car fixed. But don’t have a problem telling you that you can take your car elsewhere. Where is the compassion. COVID-19 hit and people forget how to be kind to others and to treat them as they would want to be treated.

MARCUS D. de Pohanka Hyundai a répondu le 03/06/2022 01:07 PM

We're deeply sorry that your experience was less than ideal. We strive for 100% customer satisfaction and will be in contact soon to discuss your recent service visit. Thank you for your business and we look forward to improving.

Employés avec lesquels vous avez travaillé

KP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

12/22/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Best Service Ever

Sean Tolton is a great service reo. Always makes sure I get the best service.
Repairs are timely and cost efficient.

DAVID P. de Pohanka Hyundai a répondu le 12/23/2021 07:35 AM

Thank you for the kind comments!

Employés avec lesquels vous avez travaillé

Client vérifié

Fort Washington, MD

2021 Hyundai Santa Fe

12/13/2021

Type de service : Repair

Vérifié Client

10

Catégorie : Service

Exceptional Service Every Time

My service advisor, Sean is phenomenal. He makes sure that I am taken care of every time I have to have my car serviced. I will keep coming back.

DAVID P. de Pohanka Hyundai a répondu le 12/14/2021 05:21 AM

Thank you for the kind comments and great score!

Employés avec lesquels vous avez travaillé

SW

Sharie W.

Clinton, MD

2014 Hyundai Sonata

11/03/2021

Type de service : Maintenance

Vérifié Client

9

Catégorie : Service

Great service!

Thanks to Will and the service department team for ALWAYS providing great service.

DAVID P. de Pohanka Hyundai a répondu le 11/05/2021 06:49 AM

Thanks for the kind comments for Will

Employés avec lesquels vous avez travaillé

SM

Sade M.

Rockville, MD

2018 Hyundai Elantra

10/13/2021

Type de service : Maintenance

Vérifié Client

10

Catégorie : Service

Good Job!

Service was great as always. Will is my go to guy. Car runs smoothly once again after I banged her up. Thanks, Pohanka Hyundai.

DAVID P. de Pohanka Hyundai a répondu le 10/14/2021 10:56 AM

Thanks for the great comments and score!

Employés avec lesquels vous avez travaillé

CO

Charlene O.

Washington, DC

2015 Hyundai Sonata

09/16/2021

Type de service : Maintenance

Vérifié Client

9

Catégorie : Service

AOC

The service is always excellent and I’m always informed by Sean, keeping me updated on my car serviced but I do feel that you all need to have more coupons available for customers when it comes to getting service done.

DAVID P. de Pohanka Hyundai a répondu le 09/18/2021 04:04 AM

Thank you!

Employés avec lesquels vous avez travaillé

SD

Susan D.

Bowie, MD

2016 Hyundai Tucson

ReScore Avis™

08/21/2021

Vérifié Client

10

Catégorie : Service

Service advisor

Sean Tolton goes above and beyond to help and very good communicator

Employés avec lesquels vous avez travaillé

SD

Susan D.

Bowie, MD

2016 Hyundai Tucson

ReScore Avis™

08/21/2021

Vérifié Client

10

Catégorie : Service

Service advisor

Sean Tolton goes above and beyond to help and very good communicator

Avis original

08/16/2021

Type de service : Maintenance

8

Catégorie : Service

Major work visit

Sean my advisor is excellent however I had an issue that the vehicle had to be returned next day they figured out one if the issues promptly the other issue is intermittent so ei have to go back again for wiring issue

DAVID P. de Pohanka Hyundai a répondu le 08/17/2021 07:27 AM

Thanks for the comments to explain your concern. I will reach out and see if we can resolve some of them.

Employés avec lesquels vous avez travaillé

VC

Vincent C.

Clinton, MD

2015 Hyundai Genesis

07/27/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service!

Employee friendly professionalism and timely service

Recommandé

DAVID P. de Pohanka Hyundai a répondu le 07/29/2021 04:46 AM

Thanks for the feeback and great comments! I will be reaching to you look for ways to improve our process.

Employés avec lesquels vous avez travaillé

KP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

06/24/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Best Service Around

I have used them for years and Seean always see that I get the best service and attention I need for my car

Recommandé

KALYN M B. de Pohanka Hyundai a répondu le 06/25/2021 12:38 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

EB

Evelon B.

Clinton, MD

2018 Hyundai Santa Fe Sport

06/22/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Hyundai Santa Fe Sport

Customer service rep. Sean was very friendly and informative, as always he explained what was being done, approximately how long it would take, and when I should return, what would have to do done when I return for my next appointment.

Recommandé

KALYN M B. de Pohanka Hyundai a répondu le 06/22/2021 08:10 AM

We appreciate your kind feedback about our employee. Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

SS

Stephan S.

Temple Hills, MD

2015 Hyundai Genesis

06/02/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Excellent Service

Excellent Service Thank you ?

Recommandé

KALYN M B. de Pohanka Hyundai a répondu le 06/02/2021 11:02 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

JP

Jocelyn P.

District Heights, MD

2011 Hyundai Azera

05/31/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great

Very good service

Recommandé

DAVID P. de Pohanka Hyundai a répondu le 05/31/2021 11:03 AM

Thank you we appreciate the chance to be your 5 Star dealer!!

Employés avec lesquels vous avez travaillé

KP

Kenneth P.

Washington, DC

2011 Hyundai Sonata

05/12/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Greatcplace for service

I really enjoy the service I receive from them. I am extremely pleased with sean the service representative. He always makes sure that I receive the best service.

Recommandé

KALYN M B. de Pohanka Hyundai a répondu le 05/13/2021 05:25 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employés avec lesquels vous avez travaillé

JH

Joseph H.

Silver Spring, MD

2016 Hyundai Elantra

04/30/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Reliable and Honest Service

There are other Hyundai dealers closer to me but I chose to travel nearly 25 miles on the treacherous Rt. 495 Capitol Beltway to Pohanka Hyundai because of the reputable maintenance qualities. My car now has close to 53,000 miles and I will definitely be back for future services because they are honest.

I am sure that many will agree that having an honest auto maintenance facility is a cherished quality.

The entire dealership is maintained in immaculate condition and the open air waiting area and nearby showroom are extremely comfortable.

Additionally, the service managers who check you in, like Mr. Will J. Bishop, are very knowledgeable and conversant to easily portray whatever issues the car is facing.

Recommandé

KALYN M B. de Pohanka Hyundai a répondu le 05/04/2021 10:02 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

Client vérifié

Hyattsville, MD

2021 Hyundai Accent

04/16/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great Service & Turnaround Times

See Charles Bivins and Will Bishop for outstanding service.

Recommandé

MIGUEL D. de Pohanka Hyundai a répondu le 04/19/2021 05:17 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

SJ

Sheila J.

Fort Washington, MD

2021 Hyundai Tucson

04/12/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Great service

Great reps from sales to service. Comfortable waiting area and convenient location makes Pohanka in Capital Heights a great place to purchase and service your vehicle. I highly recommend it!!

Recommandé

MIGUEL D. de Pohanka Hyundai a répondu le 04/12/2021 05:27 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

TB

Terri B.

Greater Landover, MD

2013 Hyundai Sonata

03/19/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Mileage Service and Brakes

The service provider was knowledgeable and ensured I was aware of the appropriate service needs.

Recommandé

MIGUEL D. de Pohanka Hyundai a répondu le 03/22/2021 05:16 AM

We appreciate your positive feedback about our business and employees Terri. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

TW

Tyrone W.

Suitland, MD

2014 Hyundai Equus

03/15/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Sean @ Pohanka Hyundai

Sean has always been proactive, understanding and professional about issues I present to him with my vehicle and he addresses my issues with pleasantry and knowledge.

Recommandé

MIGUEL D. de Pohanka Hyundai a répondu le 03/16/2021 04:40 AM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again. Feel free to follow up with any questions or concerns regarding your service with your Advisor.

Employés avec lesquels vous avez travaillé

HM

Hasani M.

Capitol Heights, MD

2017 Hyundai Tucson

03/10/2021

Type de service : Repair

Vérifié Client

Catégorie : Service

Good service

Great location. Great service

Recommandé

MIGUEL D. de Pohanka Hyundai a répondu le 03/11/2021 05:56 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Someone will reach out too soon to see if there is a way we can compensate you for the problems you encountered.

Employés avec lesquels vous avez travaillé

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