ST

Sean Tolton

ASM
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

DJ
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Deborah J.
Upper Marlboro, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
FRIENDLY SERVICE
I like your set up of greeting. Take the pictures .
Every one ask if you are ok.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/31/2020 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VC
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Vincent C.
Clinton, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Tech advisor
Very happy with the professionalism and knowledge of service personnel.
Recommandé
Employés avec lesquels vous avez travaillé

KL
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Kiera L.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
The team at the dealership took great care of my vehicle. I couldn’t have asked for a better service appointment.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/25/2020 02:35 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DB
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Donald B.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding results
The best dealer I have been too
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/25/2020 02:30 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/19/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service!
Pohanka Hyundai is a great place to take your car to, the service is great all around!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/21/2020 02:04 PM

 We appreciate your kind feedback about our business and employees Melanie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VH
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Vanessa H.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Everything!
I'm pleased with the POHANKA experience.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/19/2020 10:42 AM

 We appreciate your kind feedback about our business and employees Vanessa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome Customer Service!
The customer service from everyone I encounter has always been very professional. And I never feel like I'm being ripped off when I bring my car in for services.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/18/2020 02:06 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AM
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April M.
Cheverly, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
just great
awesome service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers April. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SM
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Sade M.
Rockville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service !!!
Sean is absolutely amazing. Everytime I come in to have my car serviced I am greeted with care and my car always run smoothly once I leave. It's done in no time. Thank you.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 02:25 PM

 We appreciate your positive feedback about our business and employees Sade. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KB
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Kevin B.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awsome
Good service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 10:25 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Kevin. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

EP
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Erin P.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
My service was excellent ! My car was fixed with care and faster than I expected. My advisor Sean was outstanding and very informative through the whole process !
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 10:25 AM

 We appreciate your AMAZING feedback about our business and employees Erin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JM
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Judy M.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean in Service was extremely accessible and met timelines promised.
You must not make request that are unnecessary in a for document. Suggest you add option for opting out Management or I will not bother to answer future surveys.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 10:22 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon. Judy please feel free to follow up with any questions or concerns regarding your service or paperwork with your Advisor. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CW
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Claudius W.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They fixed my vehicle's problems
They always solved my vehicle's problems. Especially Sean is a great vehicle service intake adviser who will do all he can to get your vehicle in and out with all the savings he can get you.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/12/2020 02:10 PM

 We appreciate your kind feedback about our business and employees Claudius. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BE
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Beverly E.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Convenient
Inpressed with how I was greeted right as I pulled up in the sevice dept and my vehicle was taken immediately also glad they don't do appointments. I recognize each experience will be different but I was impressed by this visit.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:25 AM

We appreciate your trust Beverly, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Brandywine, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
As always, the services provided were great.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CY
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Charlene Y.
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/03/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
AOC
No comment
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:17 AM

Thank you for your review and for choosing Pohanka for your service Charlene. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PW
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Patricia W.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I love Capital Heights Pohanka Hyundai
I have always received top notch service there. The prices for service are competitive and fair. The staff is wonderful especially my Favorite service manager Sean Tolton. He has been with me for over 10 years when I had a Saturn. I trust his expertise and he is a consumate professional
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:06 AM

 We appreciate your AMAZING feedback about our business and employees Patricia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KB
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Kevina B.
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
My car stays in great condition thanks to Sean and the Hyundai Auto Service Center.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 06:52 AM

 We appreciate your kind feedback about our business and employees Kevina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LB
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Lashanntel B.
District Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Nice
Excellent
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/29/2020 02:32 PM

We appreciate your trust Lashantel, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer for Life
When I purchased my first 2005 Santa Fe, I was hooked. I purchased my second which is 2009 Santa Fe Limited. Now if I can get the Palisade in my budget, that will be hands down for me. The service department team is great. Never had an issue with them nor a problem with my vehicle. I just take it in for routine maintenance. It helps to have coupons, if not one will show up.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/29/2020 02:30 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.