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SureCritic / Concessionnaire Hyundai / Pohanka Hyundai / Sean Tolton
ST

Sean Tolton

ASM
Pohanka Hyundai
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

Critiques de Sean Tolton

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Cynthia C.
Clinton, MD
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2021
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
Employees customer service
My service provider Sean T. is very professional and gives good customer service. While he was tending to a customer , his co workers were talking among themselves as if I was not there. That did not look good!
DAVID P. de Pohanka Hyundai a répondu le 10/26/2021 02:28 PM

Thank you for the feedback!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
YH
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Youtha H.
Washington, DC
2012 Hyundai Sonata Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/19/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Quick Resolution
I was back on the road within 24 hours.
DAVID P. de Pohanka Hyundai a répondu le 10/26/2021 02:23 PM

Thank you for the kind comments!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
VP
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Venita P.
Temple Hills, MD
2017 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great Service - Start to Finish!
I experienced amazing service at Pohanka Hyundai in Capitol Heights, MD. Sean was informative, helpful, and made sure I understood every aspect of my service. He was courteous, knowledgably, and professional. Great, painless experience from start to finish.
DAVID P. de Pohanka Hyundai a répondu le 10/04/2021 09:47 AM

Thank you for the kind comments!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
BH
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Bluette H.
Fairmount Hgt, MD
2014 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2021
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
SANTA FE REPAIR
I HAVE HAD MY VEHICLE SINCE 2014 AND ALWAYS HAVE IT SERVICED AT THE SAME SERVICE CENTER. I HAVE RECEIVED GOOD SERVICE.
DAVID P. de Pohanka Hyundai a répondu le 09/23/2021 07:53 AM

Thank you!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
SB
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Sylvia B.
Bowie, MD
2013 Hyundai Santa Fe Sport
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Santa Fe Repair
The service was prompt and completed as promised.
DAVID P. de Pohanka Hyundai a répondu le 09/21/2021 05:16 AM

Thank you for your feedback!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
CO
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Charlene O.
Washington, DC
2015 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/16/2021
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
AOC
The service is always excellent and I’m always informed by Sean, keeping me updated on my car serviced but I do feel that you all need to have more coupons available for customers when it comes to getting service done.
DAVID P. de Pohanka Hyundai a répondu le 09/18/2021 04:04 AM

Thank you!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
CH
COLIN HENRY
CB
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Charles B.
Bowie, MD
2016 Hyundai Equus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/15/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
The staff was very professional.
Upon arrival Sean was very professional in his approach to proving assistance. He explained that there would be about a two hour wait for my vehicle to be serviced, just a little over. The waiting area was clean and the seats were spaced in accordance to COVID-19.
DAVID P. de Pohanka Hyundai a répondu le 09/18/2021 04:02 AM

Thanks for the feedback and comments! 

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
Client vérifié
Upper Marlboro, MD
2021 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/13/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service!
I highly recommend The Pohanka Hyundai service. The service staff is customer friendly, helpful, courteous. My service manager, Sean kept me well updated on the status of my car. My car was returned in timely fashion.
DAVID P. de Pohanka Hyundai a répondu le 09/14/2021 12:25 PM

Thank you for the fabulous feedback!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
JC
JEROME CRAWFORD
NS
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Nicole S.
Suitland, MD
2022 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/10/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Sales
I enjoyed purchasing my Hyundai Sonta my sales lady her personality and knowledge about Hyundai vehicles was Outstanding. She was a very good listener I explain to her what I wanted. And she made it happen I’m driving in 2022. All because she knew her job.
DAVID P. de Pohanka Hyundai a répondu le 09/11/2021 08:26 AM

Thank your for your feeback and comments!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
JV
JEFFERSONS VALLADARES
RL
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Ronald L.
Oxon Hill, MD
2013 Hyundai Veloster
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Service maintenance
All personnel were very professional and knowledgeable about my situation.
DAVID P. de Pohanka Hyundai a répondu le 08/28/2021 05:29 AM

Thank you for the great feedback.

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
Client vérifié
Greater Landover, MD
2014 Hyundai Sonata
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/27/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
The More You Know
I was it aware that dealerships plug tires. Sean let me know and I was excited for the potential of not having to buy a new tire. Unfortunately my tires was slashed but it’s comforting to know that I can get a plug there.
DAVID P. de Pohanka Hyundai a répondu le 08/28/2021 05:28 AM

Thanks for the comments. I will reach out to you to see how we can be better in the future

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
KM
KARIMA MCDOUGALL
Client vérifié
Upper Marlboro, MD
2016 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/26/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Customer Service
Service staff is professional, courteous and keeps you well informed about updates to your vehicle.
DAVID P. de Pohanka Hyundai a répondu le 08/28/2021 05:26 AM

Thank you!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
RB
RICHARD T BRITT
SD
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Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
CH
COLIN HENRY
AI
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Abiodun I.
Upper Marlboro, MD
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent customer service and technicians service
Excellent customer service from Service Advisor, Sean and great workmanship from the Service Technicians always.
DAVID P. de Pohanka Hyundai a répondu le 08/20/2021 02:56 PM

Thank you for the great score and kind comments and continued service with us!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
SD
gravatar
Susan D.
Bowie, MD
2016 Hyundai Tucson
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
Service advisor
Sean Tolton goes above and beyond to help and very good communicator
Avis original
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/16/2021
Type de service : Maintenance
8
Catégorie : Service
Major work visit
Sean my advisor is excellent however I had an issue that the vehicle had to be returned next day they figured out one if the issues promptly the other issue is intermittent so ei have to go back again for wiring issue
DAVID P. de Pohanka Hyundai a répondu le 08/17/2021 07:27 AM

Thanks for the comments to explain your concern.  I will reach out and see if we can resolve some of them.

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
CH
COLIN HENRY
OF
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Odowd F.
Washington, DC
2013 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean Tolbert
I trust the opinion of Mr. Sean tolbert.
Recommandé
DAVID P. de Pohanka Hyundai a répondu le 08/06/2021 06:25 AM

Thanks for the great score!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
Client vérifié
Upper Marlboro, MD
2009 Hyundai Veracruz
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2021
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Ok, the rating that I’m giving is based on the professionalism that the service representative for Pohanka displayed. I have been taking my car into Pohanka every since it’s purchase and fortunately I usually have Sean as my service rep. He is very courteous and professional. Sean will explain the service that your car is receiving and will to the best of his knowledge inform you as to how long the job will take. However my concern that I had from my previous rating was based on the recall info that I received. I made an appointment online and was sent a reminder regarding my time and date. However when I arrived at the service department I was informed by Sean that the parts were not in to complete the work. Personally I feel that if Hyundai is recalling a certain model for recall the parts should be there at the service department so that the job can be completed. Thank you Sean for explaining to me what the job entails so that when the parts come in I will know what to expect as well as the length of time the job will take.
Recommandé
Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
TJ
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Teresa J.
Upper Marlboro, MD
2013 Hyundai Genesis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer services and friendly!
Greatttt customer services
Recommandé
DAVID P. de Pohanka Hyundai a répondu le 08/06/2021 06:27 AM

Thank You for great score!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
Client vérifié
Upper Marlboro, MD
2009 Hyundai Veracruz
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2021
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Ok, the rating that I’m giving is based on the professionalism that the service representative for Pohanka displayed. I have been taking my car into Pohanka every since it’s purchase and fortunately I usually have Sean as my service rep. He is very courteous and professional. Sean will explain the service that your car is receiving and will to the best of his knowledge inform you as to how long the job will take. However my concern that I had from my previous rating was based on the recall info that I received. I made an appointment online and was sent a reminder regarding my time and date. However when I arrived at the service department I was informed by Sean that the parts were not in to complete the work. Personally I feel that if Hyundai is recalling a certain model for recall the parts should be there at the service department so that the job can be completed. Thank you Sean for explaining to me what the job entails so that when the parts come in I will know what to expect as well as the length of time the job will take.
Recommandé
Avis original
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
08/03/2021
Type de service : Maintenance
Catégorie : Service
Disappointed
If a car is on recall and an appointment is made to have it fixed. Then all the parts should be available so that the work can be completed. Very disappointed today!
Non recommandé
DAVID P. de Pohanka Hyundai a répondu le 08/03/2021 07:57 AM

Thank you for your feedback.  I will cal you later for more information.

DAVID P. de Pohanka Hyundai a répondu le 08/06/2021 06:25 AM

Thanks for the feedback! I will make sure Mr Tolbert gets the love you send.

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
Client vérifié
Greater Landover, MD
2020 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
I’m a customer for some years now and the service is good
Recommandé
DAVID P. de Pohanka Hyundai a répondu le 07/31/2021 04:22 AM

Thank you for the excellent score and comments!

Employés avec lesquels vous avez travaillé
ST
Sean Tolton
ASM
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