CH

Christian Hanson

Service Advisor
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(496 reviews)
80

Client vérifié
Hauser, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2023
client vérifiéVérifié Client
9
Catégorie : Service
Oil and filter changes
Service was completed on time on my diesel f-150. The service advisor was thorough in going over the everything. Waiting area is pleasant and comfortable.
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 08/04/2023 02:09 PM

Thank you for your kind words and for choosing Mike White Ford of Coeur d'Alene! We are delighted that your service was completed on time and that our service advisor was thorough. We strive to make our customers experience as pleasant and comfortable as possible, and we are glad you enjoyed your time in the waiting area. We hope you continue to choose Mike White Ford for all of your service needs!

Employés avec lesquels vous avez travaillé

BS
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BRUCE S.
Spokane Valley, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Everything on time as agreed
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 08/02/2023 12:09 PM

Thank you, Bruce, for taking the time to share your positive experience with us. We are glad you were satisfied with the service provided. We value our customers and appreciate your business.

Employés avec lesquels vous avez travaillé

DP
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DAVID P.
Post Falls, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
Recall work on my F350
Dropped off my pickup. Sales guys were great when I dropped it off. Service guys got it done ahead of schedule and pick-up was easy. Great job.
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2023 02:07 PM

Thank you for the wonderful review, David! We are thrilled to hear that your experience with our sales and service teams met your expectations. It is our goal to provide quality service in a timely manner, and we are glad that you were pleased with your visit. We look forward to seeing you again in the future.

Employés avec lesquels vous avez travaillé

JH
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JOHN H.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
Amazing
I brought my f-150 in for a transmission service, spark plugs and oil change. Christian,The service advisor, was very professional and curious! I had some concerns about my driver side door handleand they took care of it with no problem. These guys are always awesome every time i come on for service. I did have a concern about one of my wheels, so the service Advisor and the service manager took care of it in a way i did not expect. Thank you so much!
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2023 02:06 PM

Thank you so much for your kind words, John! We're thrilled to hear that Christian and the team provided you with the excellent service that you deserve. We take pride in ensuring all of our customers' needs are taken care of and are delighted to hear that we were able to exceed your expectations. We are so glad you chose Mike White Ford of Coeur d'Alene for your service needs.

Employés avec lesquels vous avez travaillé

AG
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ADAM G.
Coeur D Alene, ID
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/31/2023
client vérifiéVérifié Client
8
Catégorie : Service
The tech wasn't able to find the code for the speed sensor.
The tech wasn't able to find the code for the speed sensor. I picked it up,drove it home and didn't drive it until 6:40 am the next day. The truck threw the code again only 3 miles into my drive. And then the next day did it again. I called and left a msg for Christian to call me back and I haven't heard back yet.
Employés avec lesquels vous avez travaillé

BH
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BRENDA H.
Spokane Valley, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent job
Thank you Christian for making sure that we were taken care! I am very pleased with the service center!! Very thorough in seeing that nothing was overlooked!!
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 07/28/2023 01:54 PM

Thank you Brenda for your kind words and for choosing Mike White Ford of Coeur d'Alene! We are so pleased that Christian was able to ensure you received the best possible service. We're delighted to hear that you are so satisfied with your experience. We always strive to ensure that all our customers are taken care of with the utmost care and satisfaction. We appreciate your business!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great work!
Always a great experience, friendly and timely.
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 06/12/2023 11:06 AM

We are so pleased to hear that your experience was great, and that our staff were friendly and timely. It's our goal to ensure our customers are happy with the level of service they receive, and we're delighted that was the case for you. We look forward to your next visit!

Employés avec lesquels vous avez travaillé

Client vérifié
Liberty Lake, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/26/2023
client vérifiéVérifié Client
10
Catégorie : Service
Christian is great.
Christain has a great mindset. The part came in late and he still got the repairs done within the timeline. He's very knowledgeable about things that have broke and knows what repairs it will take. He talked me through the repairs and estimated costs so I could make informed decision about part availability.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/31/2023 10:59 AM

Thank you for taking the time to provide us with such positive feedback about your service experience with Christian. We take pride in our commitment to providing excellent service to all of our customers and are delighted that Christian could provide you with the assistance you needed. We appreciate your business!

Employés avec lesquels vous avez travaillé

RM
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RAY M.
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2023
client vérifiéVérifié Client
10
Catégorie : Service
Warranty service for rear brake noise
When I drop off my Bronco Sport, I was told that they were running behind schedule, no problem they gave me a ride home. I was called when the job was almost completed, which was earlier than I expected AND they delivered my vehicle to my house. Unexpected great customer service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/22/2023 03:29 PM

Thank you so much for your positive review, Ray! We are so glad to hear that you were satisfied with our customer service. We always strive to provide the best experience for our customers, and we are glad that you appreciate our efforts. We look forward to seeing you again in the future.

Employés avec lesquels vous avez travaillé

JY
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JOHN Y.
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2023
client vérifiéVérifié Client
10
Catégorie : Service
Thorough check of Air condition unit !
The A/C unit was given a complete check and tune up and now works as expected .
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/15/2023 04:19 PM

Thank you for your positive review, John! We are so glad to hear that the A/C unit was given a complete check and tune up and now works as expected. We strive to provide the best service possible and are glad that we could meet your expectations.

Employés avec lesquels vous avez travaillé

LM
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LEANNE M.
Spirit Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2023
client vérifiéVérifié Client
10
Catégorie : Service
A recall part had to be changed.
I was very happy and satisfied with the service. It was done in no time at all and they were very courteous to me!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/15/2023 04:18 PM

Thank you so much for your kind review, Leanne! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

BS
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BRADY S.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2023
client vérifiéVérifié Client
10
Catégorie : Service
Good Service
Friendly trouble free service and very good service prices for a dealership, I will return and would recommend this dealer.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/12/2023 08:09 AM

Thank you for your kind review, Brady! We are so pleased to hear that you had a great experience with us and that you would recommend us to others. We strive to provide friendly and trouble-free service and are glad that we could meet your expectations. We look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2023
client vérifiéVérifié Client
10
Catégorie : Service
AWESOME BUSINESS!!!
GREAT BUSINESS AND AWESOME EMPLOYEES, VERY HELPFUL AND KIND.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/12/2023 08:10 AM

We are so pleased to hear that you had a great experience with us! Our team works hard to ensure that our customers are taken care of and we are glad that you felt that way. We appreciate your business and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

JB
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JULIE B.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2023
client vérifiéVérifié Client
10
Catégorie : Service
Truck Repairs
Brought the truck in for some overdue TLC and had it taken care of as requested. As well it was determined in the inspection another issue which if not address could leave me stranded. As I do a lot of travel, this would have a major impact, broken down on the highway far from home is not anything I want to consider. They kept the vehicle and got the issue taken care of quickly. As I rely on this truck for my livelihood, I rely on Mike White to keep it in A-1 condition - and they do...
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/26/2023 03:55 PM

Thank you for your kind words, Julie! We are so glad to hear that we were able to take care of your truck and get you back on the road quickly. We understand how important it is to have a reliable vehicle and we are committed to providing you with the best service possible. We appreciate your business and look forward to helping you in the future.

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2023
client vérifiéVérifié Client
10
Catégorie : Service
Christian is great
Christian was the best. I have dealt with many service desks at numerous dealerships over they years. I have NEVER had someone do such a good job of keeping me informed and updated. I never had to wonder about the next step. Outstanding service!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/24/2023 04:30 PM

Thank you for your kind words about Christian and our service desk! We are so pleased to hear that you had such a positive experience. We strive to provide the best customer service possible and it's wonderful to hear that we achieved that for you. We appreciate your business and hope to see you again soon!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2022
client vérifiéVérifié Client
10
Catégorie : Service
They listen
We've had an intermittent issue with our Ranger since new. Instead of trying to convince us the issue was normal they listened and repaired the issue. Thank you Adam, Christian, and Dwayne.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/18/2022 04:40 PM

Anonymous, thank you for the kind words. We're so glad that we were able to get your Ranger in tip top condition! We will be sure to pass along your kind words to Adam, Christian and Dwayne!

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/09/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great Service Except
The repair service was Awesome, but they forgot to list on the service order additional problems I asked to be completed. They forgot to service; lube/oil, and fix our leaking spare tire.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/11/2022 01:54 PM

Anonymous, thank you for letting us know about your visit. We will go over your experience with our team so that we can improve in the future.

Employés avec lesquels vous avez travaillé

ST
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SCOTT T.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/08/2022
client vérifiéVérifié Client
10
Catégorie : Service
Phenomenal in everyway
Thank you for the phenomenal service today. Christian went above and beyond! He was genuine and professional. I am always happy to get my truck serviced due to the high level of professionalism I am treated with.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/11/2022 01:50 PM

Scott, thank you for the phenomenal review! We're so glad that Christian was able to take such excellent care of your vehicle. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

KW
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KATIE W.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great with kids!
The only way I could possibly describe my experience to the service department was beyond extraordinary! Christian Hansen and Matt Brunner went above and beyond! I have a 7 month old daughter and sometimes running errands with a teething baby can be hard. Christian kept her distracted and chatted with her while I looked over paperwork. That way I had no questions. Then after waiting in the lobby for a bit, trying to get her to take a nap, I asked Matt if there was anyway I could get her car seat to put it in another car to take her for a drive. He quickly responded "Absolutely!" Minutes later he comes around the corner with her car seat. Matt and Christian were the highlight of this visit; however, everyone in the service drive was so friendly and gave wonderful customer service. Every time I visit Mike White Ford in Coeur d'Alene the service department always exceeds my expectations. Thank you for making my service go smoothly with a teething baby!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/04/2022 01:48 PM

Katie, thank you for the kind review! We're so glad that Christian and Matt were able to help make your visit more pleasant for both you and your little one! We look forward to serving the both of you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2022
client vérifiéVérifié Client
10
Catégorie : Service
Best of the Best Baby
The team is amazing. Christian is a customer service guru and his follow through with the resolving the issues at hand are second to none.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/04/2022 10:29 AM

Anonymous, thank you for the amazing review! We will be sure to pass along your kind word to Christian and the team. Thank you for choosing Mike White Ford

Employés avec lesquels vous avez travaillé
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