CH

Christian Hanson

Service Advisor
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(483 reviews)
78

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/26/2023
client vérifiéVérifié Client
8
Catégorie : Service
Oil change
Good service
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2023 06:15 PM

Thank you for rating our service so highly! We're so glad you had a great experience with us. We strive to provide excellent customer service and are glad it met your expectations.

Employés avec lesquels vous avez travaillé

CW
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CRISTI W.
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/23/2023
client vérifiéVérifié Client
10
Catégorie : Service
Took my 2014 C-Max in for oil light
You staff was very helpful and friendly , kept me informed about what they were doing and what needed to be done in the future ! My C-Max is new to me ( I bought it in January ) so it’s the 1 st checkup it’s had & we came out with flying colors ! I was to thank everyone for a great experience . Thank you Cris
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2023 06:09 PM

Thank you, Cris, for your business and for leaving such a positive review! We are delighted to hear that your first visit was a success. Our goal is to make sure our customers have an enjoyable experience, and we are glad you found it to be so. We look forward to helping you with your C-Max in the future.

Employés avec lesquels vous avez travaillé

Client vérifié
Athol, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Everything went great, and under the estimated quote!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/15/2023 01:26 PM

We are delighted to hear that you had a great experience with us! We appreciate your business and we strive to continue to deliver excellent customer service. Thank you for taking the time to leave this five star review!

Employés avec lesquels vous avez travaillé

Client vérifié
Athol, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/25/2023
client vérifiéVérifié Client
10
Catégorie : Service
Manufacturers recall on my ford suv on brake parts
I highly recommend mike white ford. They always go out of their way to accommodate the customer. They gave me a shuttle ride home and later delivered my vehicle to my home. The vehicle manager went out of his way to make my visit pleasant and the work was done very quickly. All of the staff were very friendly and pleasant. I will use Mike White Ford again for my automobile care. Thank you!!?
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/27/2023 01:28 PM

Thank you for the glowing review and for your kind words. We pride ourselves on delivering excellent customer service and are so pleased to hear that you experienced this first-hand. We strive to ensure that all of our customers have a positive experience when they visit us and we are glad to have met that goal! We look forward to seeing you again soon. Have a great day!

Employés avec lesquels vous avez travaillé

LM
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LAURENS M.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2023
client vérifiéVérifié Client
10
Catégorie : Service
A thorough job and well explained.
I Received the usual good work at Mike White Ford on my last visit. Christian did a nice job explaining the diagnostic efforts, and pricing, since some of the work would need to be confirmed as fitting into the "recall" category. My truck was kept for a full day as there was a list of repairs. Christian kept me informed of the progress, and asked if the truck could be returned to me the next morning.
My truck was returned by their Valet Service in the morning with the usual paperwork and I was able to pay with a CC over the phone. Every item was addressed, including a reset on the remote start, and the truck is 100%. My many questions were answered (I love that!) and this service center continues to keep my confidence. Thank you!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/24/2023 04:56 PM

Thank you for your positive feedback, Laurens. We're very proud to have been able to exceed your expectations and provide you with the reliable, prompt service you expect. We hope you will continue to rely on us for all of your vehicle's needs in the future.

Employés avec lesquels vous avez travaillé

SR
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SHANE R.
Athol, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/23/2023
client vérifiéVérifié Client
8
Catégorie : Service
Two warranty jobs
Christian was incredible. He was very detailed and thorough in his handling of my jobs, which both were covered under the extended warranty. The only reason I didn't give 5 stars is because I had to wait a month and half to get an appt. and Ford was back ordered on the part. The parts are not Mike White's fault, but I sure wish they could expand their ability to take more appts.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/24/2023 04:56 PM

Thank you for your feedback and for choosing Mike White Ford of Coeur d'Alene! We appreciate your kind words about Christian and we value the job he does for our customers. We apologize for the long wait time for your appointment and the backordered part. We are continually working to increase our ability to take more appointments and get parts quicker.

Employés avec lesquels vous avez travaillé

MH
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MAUREEN H.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/16/2023
client vérifiéVérifié Client
10
Catégorie : Service
Always a great experience
Tech fixed the issue in a timely manner, Christian top notch customer service! Always impressed with the experience and service at Mike White compared to the dealership 10 min from my house, I take the 45+ min drive to Mike White for that reason
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/17/2023 03:39 PM

Thank you so much for your kind words, Maureen. We are so pleased to hear that Christian provided top notch service and that the issue was fixed in a timely manner. We appreciate your loyalty in driving from your house to visit Mike White Ford of Coeur d'Alene and we look forward to your next visit.

Employés avec lesquels vous avez travaillé

Client vérifié
Hauser, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2023
client vérifiéVérifié Client
9
Catégorie : Service
Oil and filter changes
Service was completed on time on my diesel f-150. The service advisor was thorough in going over the everything. Waiting area is pleasant and comfortable.
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 08/04/2023 02:09 PM

Thank you for your kind words and for choosing Mike White Ford of Coeur d'Alene! We are delighted that your service was completed on time and that our service advisor was thorough. We strive to make our customers experience as pleasant and comfortable as possible, and we are glad you enjoyed your time in the waiting area. We hope you continue to choose Mike White Ford for all of your service needs!

Employés avec lesquels vous avez travaillé

BS
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BRUCE S.
Spokane Valley, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Everything on time as agreed
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 08/02/2023 12:09 PM

Thank you, Bruce, for taking the time to share your positive experience with us. We are glad you were satisfied with the service provided. We value our customers and appreciate your business.

Employés avec lesquels vous avez travaillé

DP
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DAVID P.
Post Falls, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
Recall work on my F350
Dropped off my pickup. Sales guys were great when I dropped it off. Service guys got it done ahead of schedule and pick-up was easy. Great job.
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2023 02:07 PM

Thank you for the wonderful review, David! We are thrilled to hear that your experience with our sales and service teams met your expectations. It is our goal to provide quality service in a timely manner, and we are glad that you were pleased with your visit. We look forward to seeing you again in the future.

Employés avec lesquels vous avez travaillé

JH
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JOHN H.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
Amazing
I brought my f-150 in for a transmission service, spark plugs and oil change. Christian,The service advisor, was very professional and curious! I had some concerns about my driver side door handleand they took care of it with no problem. These guys are always awesome every time i come on for service. I did have a concern about one of my wheels, so the service Advisor and the service manager took care of it in a way i did not expect. Thank you so much!
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2023 02:06 PM

Thank you so much for your kind words, John! We're thrilled to hear that Christian and the team provided you with the excellent service that you deserve. We take pride in ensuring all of our customers' needs are taken care of and are delighted to hear that we were able to exceed your expectations. We are so glad you chose Mike White Ford of Coeur d'Alene for your service needs.

Employés avec lesquels vous avez travaillé

AG
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ADAM G.
Coeur D Alene, ID
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/31/2023
client vérifiéVérifié Client
8
Catégorie : Service
The tech wasn't able to find the code for the speed sensor.
The tech wasn't able to find the code for the speed sensor. I picked it up,drove it home and didn't drive it until 6:40 am the next day. The truck threw the code again only 3 miles into my drive. And then the next day did it again. I called and left a msg for Christian to call me back and I haven't heard back yet.
Employés avec lesquels vous avez travaillé

BH
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BRENDA H.
Spokane Valley, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent job
Thank you Christian for making sure that we were taken care! I am very pleased with the service center!! Very thorough in seeing that nothing was overlooked!!
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 07/28/2023 01:54 PM

Thank you Brenda for your kind words and for choosing Mike White Ford of Coeur d'Alene! We are so pleased that Christian was able to ensure you received the best possible service. We're delighted to hear that you are so satisfied with your experience. We always strive to ensure that all our customers are taken care of with the utmost care and satisfaction. We appreciate your business!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great work!
Always a great experience, friendly and timely.
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 06/12/2023 11:06 AM

We are so pleased to hear that your experience was great, and that our staff were friendly and timely. It's our goal to ensure our customers are happy with the level of service they receive, and we're delighted that was the case for you. We look forward to your next visit!

Employés avec lesquels vous avez travaillé

Client vérifié
Liberty Lake, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/26/2023
client vérifiéVérifié Client
10
Catégorie : Service
Christian is great.
Christain has a great mindset. The part came in late and he still got the repairs done within the timeline. He's very knowledgeable about things that have broke and knows what repairs it will take. He talked me through the repairs and estimated costs so I could make informed decision about part availability.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/31/2023 10:59 AM

Thank you for taking the time to provide us with such positive feedback about your service experience with Christian. We take pride in our commitment to providing excellent service to all of our customers and are delighted that Christian could provide you with the assistance you needed. We appreciate your business!

Employés avec lesquels vous avez travaillé

RM
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RAY M.
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2023
client vérifiéVérifié Client
10
Catégorie : Service
Warranty service for rear brake noise
When I drop off my Bronco Sport, I was told that they were running behind schedule, no problem they gave me a ride home. I was called when the job was almost completed, which was earlier than I expected AND they delivered my vehicle to my house. Unexpected great customer service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/22/2023 03:29 PM

Thank you so much for your positive review, Ray! We are so glad to hear that you were satisfied with our customer service. We always strive to provide the best experience for our customers, and we are glad that you appreciate our efforts. We look forward to seeing you again in the future.

Employés avec lesquels vous avez travaillé

JY
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JOHN Y.
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2023
client vérifiéVérifié Client
10
Catégorie : Service
Thorough check of Air condition unit !
The A/C unit was given a complete check and tune up and now works as expected .
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/15/2023 04:19 PM

Thank you for your positive review, John! We are so glad to hear that the A/C unit was given a complete check and tune up and now works as expected. We strive to provide the best service possible and are glad that we could meet your expectations.

Employés avec lesquels vous avez travaillé

LM
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LEANNE M.
Spirit Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2023
client vérifiéVérifié Client
10
Catégorie : Service
A recall part had to be changed.
I was very happy and satisfied with the service. It was done in no time at all and they were very courteous to me!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/15/2023 04:18 PM

Thank you so much for your kind review, Leanne! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

BS
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BRADY S.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2023
client vérifiéVérifié Client
10
Catégorie : Service
Good Service
Friendly trouble free service and very good service prices for a dealership, I will return and would recommend this dealer.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/12/2023 08:09 AM

Thank you for your kind review, Brady! We are so pleased to hear that you had a great experience with us and that you would recommend us to others. We strive to provide friendly and trouble-free service and are glad that we could meet your expectations. We look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2023
client vérifiéVérifié Client
10
Catégorie : Service
AWESOME BUSINESS!!!
GREAT BUSINESS AND AWESOME EMPLOYEES, VERY HELPFUL AND KIND.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/12/2023 08:10 AM

We are so pleased to hear that you had a great experience with us! Our team works hard to ensure that our customers are taken care of and we are glad that you felt that way. We appreciate your business and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé
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