WB

WILL BISHOP

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(917 reviews)
67

Client vérifié
Waldorf, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
I only went in for an oil change and tire rotation. It only took an hour tops and I got a free car wash (added bonus). The representatives were very nice and welcoming. They also had snacks ready for their customers and great WI-Fi service (amazing to use while you wait). I used to get my oil change in Va and did not like the service in comparison to the Capitol Heights location.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2019 03:05 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RS
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Rasheedah S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Mad love
I love EVERYONE I have come in contact with. I really love that I feel that they care. I know they aren’t “getting” over on me. Most importantly they tell me if I am doing something that will ultimately cause me problems down the road. Without that knowledge I am sure I would totally mess up my car. Thanks guys!! I really appreciate all of y’all!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2019 03:04 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CG
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Catherine G.
District Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The Service time can be improved
I was a bit disappointed in the time it took to service my vehicle. I was there for 4 hours to have sway bar links repaired.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2019 03:04 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CC
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Charlene C.
District Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The service
Timely and sufficient service. Great customer service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2019 03:03 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AB
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Andrea B.
Greater Landover, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Great job
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/13/2019 03:03 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

WC
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Walter C.
Springdale, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Every one
Every one in
In the service department was outstanding
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/09/2019 03:12 PM

 We appreciate your positive feedback about our business and employees Walter. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TB
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Tangula B.
Brandywine, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundai customer
The staff is always so kind and attentive
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/09/2019 02:44 PM

 We appreciate your kind feedback about our business and employees Tangula. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KM
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Kenneth M.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The location
Will have been to this location on several times. Will was my service advisor on at least two of those visits. Will has provided Exceptional Customer Service on those occasions. I have also observed Will's interactions with other customers and he always displays a pleasant and professional manner. Kudos to Will!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/09/2019 02:31 PM

Thank you for your wonderful 5 star rating Kenneth, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CC
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Chyrlette C.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/06/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service!
Will and his team continue to provide top notch service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/06/2019 02:58 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Chyrlette. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CR
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Cecelia R.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Cecelia Ross
Great customer service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/05/2019 02:45 PM

 We appreciate your positive feedback about our business and employees Cecelia. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JI
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Jeri I.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Responsive
Prompt responses, fluid communication, understandable responses As it pertains to next steps and timeline projections.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/03/2019 03:40 PM

Thank you for giving us a perfect rating Jeri and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ON
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Odilia N.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
Excellent
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/29/2019 03:09 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JM
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James M.
District Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/29/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
knowledgeable, ffriendly service
xxxxxx
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/29/2019 03:09 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JG
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John G.
Temple Hills, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/26/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The professionalism of the staff
Detail of the information that was relied to us quite informative
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/26/2019 12:29 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TK
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Thomas K.
Silver Spring, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/26/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
GREAT customer service
Professional staff and friendly
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/29/2019 03:05 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

FW
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Fredrick W.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
GOOD SERVICE, ONE MILE FROM MY HOUSE.
OVERALL EXCELLENT SERVICE
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/26/2019 04:06 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SG
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Susan G.
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car service
First service experience with my new Hyundai vehicle - a tyre rotation. It took a little while longer than I expected but they gave me 50% off the bill and I don’t have to take the car back until it’s ready for the 15,000 mile service hopefully so I can’t complain.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/26/2019 04:03 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KP
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Karen P.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/19/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding Service
Never disappointed when I come in for service. As I continue to say over and over, the Pohanka service team is incredible.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/20/2019 03:03 PM

Thank you for giving Will a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/19/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
my car
They said they washed my car but they did not. Everything was ok other then that. But if I am spending over $300 on a service then I wish they would have done the full service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/20/2019 02:59 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for a sparkling wash. Please let us know if there is any more we can do for you!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

YM
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Yvette M.
Capitol Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/18/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
oil change
love the environment
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/18/2019 03:17 PM

Thank you for your review and for choosing Pohanka for your service Yvette. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.