WB

WILL BISHOP

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(917 reviews)
67

TB
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Traci B.
District Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Acceptable service
Acceptable service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/18/2019 03:13 PM

Thank you for your review and for choosing Pohanka for your service Traci. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LP
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Larry P.
District Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Proximity and courtesy ride availabity.
An overall pleasant experience with work and service rep, I will definitely be back.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/18/2019 03:11 PM

Thank you for your review and for choosing Pohanka for your service Larry. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AT
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Amanda T.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
It took longer than I thought but it was worth the wait
I had an excellent experience. Like most dealerships it took a little longer than I anticipated but the level of customer service and the quality of the service I received more than made up for the wait. The staff was professional, courteous, knowledgeable and showed me that they had my best interest in mind when recommending a service plan. I was very satisfied with my experience.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 02:40 PM

Thank you for your wonderful 5 star rating Amanda, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AL
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Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
N/A
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 02:25 PM

Thank you for your review and for choosing Pohanka for your service Arden. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CB
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Charles B.
Woodbridge, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
My experience at Pohanka.
Mr Will Bishop is a stellar service adviser. He listens to you intently. After the work is performed, he takes time to explain exactly what was done to rectify the concern you had with your vehicle. He is a "6" out of 5 star kind of guy.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 02:16 PM

Thank you for your wonderful 5 star rating Charles, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CH
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Carolyn H.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The service was great. My service sdvisor (Will Bishop) was friendly and most courteous.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 01:51 PM

 We appreciate your positive feedback about our business and employees Carolyn. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DS
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Diane S.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Very professional and friendly.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 01:51 PM

 We appreciate your kind feedback about our business and employees Diane. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Wait so far good.
Waiting time and communication with customers good.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 01:47 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VR
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Virlynn R.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellence
EXCELLENCE IN CUSTOMER SERVICE
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/12/2019 03:20 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Virlynn. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AC
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Andrea C.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service, Great Communication
I had a wonderful experience having my ‘New to me’ Hyundai Elantra GT serviced for the first time. I knew the car has been sitting for a long time and would need some things done. From the moment that I walked in, Will made me feel comfortable and confident that we could openly discuss what needed to be done on my car and on what timeline. He always informed me of the prices of everything and the options allowing me to make an informed decision. Chris got my car running beautifully, It truly feels like a brand new vehicle. I couldn’t be happier with the service that I received from everyone at the dealership.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/12/2019 03:18 PM

Thank you for your wonderful 5 star rating Andrea, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DA
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Dimitri A.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fixed when the collision place couldn’t
She seems to be in great working order after they got their hands on her.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/12/2019 03:15 PM

 We appreciate your positive feedback about our business and employees Dimitri. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KE
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Kianta E.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly and helpful!!
I’m new to the area and found this dealership near by, they have always been super helpful and friendly! My personal advisor is Will bishop! He’s pretty dope and I don’t like going to anyone else but him!!! He’s been extremely helpful and always takes care of my baby(my car) lol!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/11/2019 03:27 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business Kianta, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KJ
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Kevin J.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
very friendly
Pohanka customer service is EXCELLENT
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/06/2019 03:12 PM

 We appreciate your positive feedback about our business and employees Kevin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RM
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Raschel M.
Glenn Dale, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
My service representative Will was amazing and thorough. He explained in great detail what services was being performed on my vehicle and which ones I would need in the future. Will is very approachable and professional. I definitely will be going back to him
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/06/2019 12:03 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Raschel. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CH
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Clarence H.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/03/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service and friendliness
I enjoy the service I receive, but also the friendly treatment I receive.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/04/2019 03:48 PM

 We appreciate your kind feedback about our business and employees Clarence. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Jacksonville, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great technology
I like that you have access to text the service tech any questions while your car is in service. Instead of calling
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/04/2019 03:48 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Door-to-Door Satisfaction
From the time I walk in the door until I walked out the door I had I surpassed satisfaction.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/04/2019 03:47 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RS
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Rasheedah S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Surprised!!
Thus visit was different. Very pleased! My normal advisor Will was with a customer when I drove up. I didn’t have time to process this information before Kirsten was talking to me all smiles! Told her my deal including my skepticism considering allowing anyone other than Will to assist me. A short time later Will came to say hi and shortly after that they both showed up to tell me it was time to go. ?? So now I have 2 folks I can vouch for!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/04/2019 03:47 PM

Thank you for your wonderful 5 star rating Rasheedah, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LC
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Laverne C.
Largo, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
No pressure
The service did not pressure you in getting the recommend service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/01/2019 03:49 PM

We appreciate your trust Laverne, we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

FT
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Frankie T.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Thanks Will
I appreciate the great work done to my car and the advice on fixing important items like my tires and splash shield
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/31/2019 03:34 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Frankie. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.