MB

Matt Brunner

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(270 reviews)
76

LC
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LISA C.
Post Falls, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/23/2024
client vérifiéVérifié Client
0
Catégorie : Service
When it was Tom Addis it was a company of integrity but now it’s a horrible experience and you are lied
The service department does not even deserve a one star rating. I will drive to Spokane dealerships before I ever step foot in Mike White Ford.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 03/27/2024 10:02 AM

We sincerely apologize for the experience you had at our dealership. Your feedback is important to us, and we take your concerns very seriously. Your safety and satisfaction are our top priorities and we are sorry we missed the mark. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2024
client vérifiéVérifié Client
10
Catégorie : Service
Fast, courteous professional
Our truck was repaired quickly and the service was great
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2024 11:26 AM

We're thrilled to hear that your truck was repaired quickly and that you had a great service experience with us. Our team always aims to provide efficient and top-notch service. We appreciate your support and look forward to assisting you with any future automotive needs.

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great Job
Great job guys. As usual, your team knocked it out of the park.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 03/04/2024 12:20 PM

We're thrilled to hear that you had a great experience with us, and we're grateful for your continued support. Our team is always here to knock it out of the park for you! Thank you for taking the time to share your positive feedback, and we look forward to serving you again in the future. Thanks again!

Employés avec lesquels vous avez travaillé

SC
SCOTT C.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2024
client vérifiéVérifié Client
10
Catégorie : Service
Recall Fix
Driver’s side door wouldn’t latch during extreme cold weather. Was scheduled in timely manner and they fixed all 4 doors.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 02/19/2024 10:21 AM

We're pleased that we could promptly address the door latch issue during the cold weather, Scott! Ensuring your safety and satisfaction is our top priority. Thank you for sharing your experience with us. Have a great day!

Employés avec lesquels vous avez travaillé

JA
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JASON A.
Coeur D Alene, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/17/2024
client vérifiéVérifié Client
6
Catégorie : Service
2023 Ford Maverick Tremor recall
Dropped my Maverick off for safety recall as scheduled. Recall was for Body Control Module reprogramming. After check in with service counter I stepped inside to get a cup of coffee.

Saw my Maverick was now sitting outside unattended with window down while it rained outside, unlocked and keys still in the ignition. Called the service writer out to secure my vehicle properly. Recall completed by later that morning.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 02/19/2024 10:20 AM

We're sorry about your recent experience with us, Jason! Your feedback is important, and we take your concerns seriously. We'll make sure to prevent anything like that from happening again. Thank you for bringing this to our attention. 

Employés avec lesquels vous avez travaillé

GZ
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GINA Z.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2024
client vérifiéVérifié Client
10
Catégorie : Service
Excellent customer service
I always feel the customer service is excellent everyone is always so helpful!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 01/29/2024 12:20 PM

Thank you for your kind review! We're thrilled to hear that you had an excellent experience with our customer service team. We strive to provide helpful and friendly assistance to all of our customers. We appreciate your support and look forward to continuing to provide you with exceptional service.

Employés avec lesquels vous avez travaillé

LK
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LAURA K.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2024
client vérifiéVérifié Client
9
Catégorie : Service
Staff friendly and kept us informed
Matt and Dan from the Service department kept us informed over the weeks leading up to our appointment for recall software parts for the backup camera on our Explorer and on the actual day of service. Matt called when he said he would and kept us informed, even suggested wiper blade replacement which we had intended to inquire about. Oil changed also. Hopefully no after care problems.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 01/29/2024 12:23 PM

Thank you for sharing your positive experience with Matt and Dan from our Service department. We're glad to hear they kept you informed and provided great service for your Explorer's recall software parts and wiper blade replacement. We appreciate your business and hope that everything continues to run smoothly. If you have any further questions or concerns, please don't hesitate to reach out.

Employés avec lesquels vous avez travaillé

CP
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CHRIS P.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Great service here every time. Very professional facility.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 01/29/2024 12:29 PM

Thank you for your feedback! We're delighted to hear that you had a great experience with our team. We strive to provide professional service every time. We appreciate your support and look forward to assisting you in the future.

Employés avec lesquels vous avez travaillé

PK
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Paul K.
Anchorage, AK
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/30/2023
10
Catégorie : Service
Excellent Service
Matt in Service department totally went out of his way to get me in to take care of a few issues on my vehicle. Matt and all service department employees I dealt with were superb people that go out of their way serve you. I will not hesitate to return. Since I am from out of town I asked others in the service department waiting room about Mike White Ford. They all had high praise for Mike White employees and services received. Keep up the good work Mike White folks! Appreciate all of you ( sales, service, parts and even receptionist is superb)!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 01/17/2024 01:09 PM

Thank you for your kind words, Paul. We truly appreciate your business and we're glad to hear that Matt and the rest of our Service Department employees provided you with a satisfactory experience. We always strive to provide excellent customer service and it is nice to hear that you and other customers were pleased with our efforts. We're glad to hear you'll be coming back - we look forward to seeing you soon.

Employés avec lesquels vous avez travaillé

PK
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PAUL K.
Anchorage, AK
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/30/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent and Professional
Can’t say enough!
Sales, Service and Parts department employees go above and beyond to take care of you. I get the impression they seriously care about the customer and the goal is to serve and take care of you!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 01/17/2024 01:09 PM

Thank you Paul for your positive review! We are very proud of our team here at Mike White Ford of Coeur d'Alene and we appreciate your kind words. We put customer satisfaction first and strive to make sure our customers walk away feeling taken care of. We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

SH
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SHELLEY H.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Customer Service!
Oil change, tire rotation & seat belt safety recall all completed professionally and well! This was my first “service” appointment at Mike White Ford since purchasing my vehicle and Matt Brunner, my Service Adviser, made me feel welcomed and worry free. Thanks to all the great crew! Cheers!!!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 12/13/2023 09:30 AM

We are so glad to hear that you had a great experience with us here at Mike White Ford! Matt and the rest of our team are committed to providing excellent service and we are glad to hear that you felt welcomed. We appreciate your business and look forward to seeing you again on your next service appointment.

Employés avec lesquels vous avez travaillé

DC
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Don C.
Saint Maries, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
11/29/2023
0
Catégorie : Service
Service Sucks
Subpar work at inflated prices. Matt is service should never be allowed to work with customers!!
Employés avec lesquels vous avez travaillé

WH
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WILLIAM H.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2023
client vérifiéVérifié Client
10
Catégorie : Service
Always the Best experience in all the years of purchasing vehicles... Every time! I've purchased several vehicles from Mike White and just love the Place!!
The Best!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 11/30/2023 09:40 PM

Thank you so much, William! We are so happy to hear that you had such a positive experience at Mike White Ford of Coeur d'Alene. We strive to provide the absolute best customer service and vehicles, and we are glad that we could meet your expectations. We appreciate your business and we look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

TR
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TODD R.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2023
client vérifiéVérifié Client
10
Catégorie : Service
Flex
Great job excellent service good people
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 11/16/2023 10:25 AM

Thank you, Todd, for taking the time to share your positive experience with us at Mike White Ford of Coeur d'Alene. We take great pride in providing our customers with exceptional service and are glad to hear that you were pleased. We appreciate your business and look forward to serving you again!

Employés avec lesquels vous avez travaillé

Client vérifié
Rigby, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2023
client vérifiéVérifié Client
10
Catégorie : Service
Mustang Service
People nice, solved the problem with ease, got me in as soon as they could, treated me with respect and I will be going back again for other needed services
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 11/16/2023 10:26 AM

We're so glad your experience with us was a positive one. Our team strives to make sure every customer is happy and taken care of, and we're very pleased that we could do that for you. We look forward to seeing you here again soon!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Ford E450
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2023
client vérifiéVérifié Client
10
Catégorie : Service
Took my motor home in for a recall on the power steering hoses and also an oil change.
Set up an appointment at Mike White Ford for November 14, but they told me that I could bring it in earlier and they would work on it earlier when they had some spare time. Took it in the 1st of November got it back on November 7th, was very surprised to get it back that soon everything was done right and all the crew down there were very professional and friendly.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 11/16/2023 10:27 AM

Thank you for your fantastic review! We are so pleased to hear that you received such excellent service and that your vehicle was returned to you so quickly. Our team works hard to make sure that our customers are getting the best experience possible. We value your business and are glad you chose us!

Employés avec lesquels vous avez travaillé

BJ
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BRANDON J.
Saint Maries, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2023
client vérifiéVérifié Client
10
Catégorie : Service
excellent turn around time
we really appreciated the service and quick turnaround time that this company delivered.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 11/09/2023 02:43 PM

Thank you for your positive review, Brandon. We are delighted that we could provide you with a satisfactory service experience and that you were pleased with our quick turnaround. We always strive to deliver a high level of customer care and satisfaction - it's great to hear that we were able to meet your expectations.

Employés avec lesquels vous avez travaillé

WB
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WILLIAM B.
Sandpoint, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/15/2023
client vérifiéVérifié Client
10
Catégorie : Service
Service experience
The work experience was very good and the service personnel are very knowledgeable
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 10/19/2023 10:38 AM

William, we're happy to hear that your work experience with us was good and that you found our service personnel to be knowledgeable. We strive to provide the best customer experience possible, and we value your feedback. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

MS
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MICHAEL S.
Saint Maries, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2023
client vérifiéVérifié Client
10
Catégorie : Service
Service check engine
Service department chased down a check engine error for high temperature and offered several options for repair. They acquired parts and completed repairs quickly. Cost came in under the quote.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 10/14/2023 12:04 AM

Thank you, Michael, for taking the time to share your experience with us. We are proud to have provided you with efficient service and appreciate your trust in us. We are glad to hear that the repairs were completed quickly and that the cost was less than the quote. We strive to provide top-notch service and are pleased our work met your expectations.

Employés avec lesquels vous avez travaillé

JW
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JOHN W.
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2023
client vérifiéVérifié Client
10
Catégorie : Service
Completed on time.
Warranty repair completed with no hassle and on time.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 10/09/2023 10:20 AM

Thank you so much for your feedback, John! We're glad to hear that your repair visit was hassle-free and on time. Our team works hard to ensure all our customers receive the highest level of service. We appreciate you choosing Mike White Ford of Coeur d'Alene and hope you have many more pleasant experiences with us.

Employés avec lesquels vous avez travaillé
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