MB

Matt Brunner

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(269 reviews)
75

MG
gravatar
MARIS G.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2026
client vérifiéVérifié Client
10
Catégorie : Service
Recall Service
I have always had excellent service from the service department.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/28/2026 11:45 AM

We appreciate you sharing your experience, Maris! It’s great to hear that our service department has consistently hit the mark for you. We aim to keep your F-150 running like a champ, so your feedback tells us we're doing something right. If there's anything else we can do for you, just let us know! After all, your truck deserves nothing less than excellent care.

Employés avec lesquels vous avez travaillé

Client vérifié
Newman Lake, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2026
client vérifiéVérifié Client
10
Catégorie : Service
Great people makes this a Great Dealership
Everyone at this dealership is top notch. They got us in promptly and found the issues. Clearly communicated the issue and came up with a solution. Great team!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/18/2026 01:17 PM

We're glad to hear you had such a positive experience with our team! It's always our aim to be the superheroes of the auto world, swiftly swooping in to diagnose and fix those pesky issues. Communication is key, and it sounds like our crew hit the right notes. Thanks for choosing us for your Explorer’s needs; we appreciate your business!

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2026
client vérifiéVérifié Client
10
Catégorie : Service
Excellent customer service
Excellent customer service
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/09/2026 03:33 PM

We appreciate the shout-out for our customer service! It's great to hear that your experience met your expectations. We aim to make car buying as smooth as possible. If you ever need anything, we're just a call away, ready to roll! Thanks for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2026
client vérifiéVérifié Client
9
Catégorie : Service
Warranty Service
They did what they said they'd do and on time.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/01/2026 12:45 PM

Thank you for your fantastic five star feedback! We are thrilled that our service hit the mark for you, and we will be here anytime you need us, whether looking for a new ride or taking care of your current one! 

Thanks for being part of the Mike White Ford family!

Employés avec lesquels vous avez travaillé

DK
gravatar
DAVID ANTHONY K.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/28/2026
client vérifiéVérifié Client
10
Catégorie : Service
Quick & Easy
As always, quick & easy. Complimentary shuttle service is always a plus.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/28/2026 01:16 PM

It's a pleasure to hear that your experience was quick and easy, David! We're happy that our complimentary shuttle service helped make your visit even smoother. There's nothing like being able to go about your business in comfort while we take care of the details! If you ever need anything in the future, you know where to find us. Safe travels!

Employés avec lesquels vous avez travaillé

KO
gravatar
KENNETH ROBERT O.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2026
client vérifiéVérifié Client
10
Catégorie : Service
Check engine light
Matt was our Service Tech. Excellent customer service. Best ive had in years
Good feeling
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/26/2026 03:28 PM

We're glad to hear that Matt was able to provide such excellent service, Matt! It's not every day you come across top-notch customer care, and we're so happy our team could come through for you. We appreciate you choosing us for your service needs!

Employés avec lesquels vous avez travaillé

TB
gravatar
THOMAS JOSEPH B.
Liberty Lake, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/23/2026
client vérifiéVérifié Client
10
Catégorie : Service
Warranty work and a few possible issues
Matt did an awesome job getting us in and out. We got our warranty stuff figured out quickly. They addressed some concerns of ours and eased our concerns. Way better than service we recieved at previous dealership.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/23/2026 04:13 PM

We're glad to hear that Matt was able to get you in and out efficiently while addressing your warranty needs. It sounds like he put in some serious superhero-level service to ease those concerns. We're delighted to know that your experience with us outshone past dealership adventures. If there's anything else we can do for you, don’t hesitate to reach out. Your Expedition is in good hands here, Thomas!

Employés avec lesquels vous avez travaillé

GM
gravatar
GARY BURKE M.
Nine Mile Falls, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2026
client vérifiéVérifié Client
10
Catégorie : Service
2 recalls
Team at Mike White Ford were friendly and efficient-took care of the issues
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/22/2026 04:23 PM

It’s great to hear that you had such a positive experience, Gary! Our team always strives to be friendly and efficient so you can count on us. If you ever need assistance, you know where to find us—we're always here to keep your ride running smoothly!

Employés avec lesquels vous avez travaillé

KB
gravatar
KENNETH WILLIAM B.
Pinehurst, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2026
client vérifiéVérifié Client
10
Catégorie : Service
Great service employees
Excellent response to customer needs and vehicle service.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/22/2026 01:10 PM

We appreciate your feedback, Kenneth, and are glad to hear that our team met your needs and took good care of your vehicle. It's always our goal to provide excellent service. We look forward to keeping your ride in peak condition for those future adventures.

Employés avec lesquels vous avez travaillé

gravatar
Client vérifié
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/19/2025
client vérifiéVérifié Client
10
Catégorie : Service
GMC service
I purchased a used GMC truck from Mike white ford. I had a leaking passenger step. The had to replace the step motor and labor $1300. Glad I purchased the extended warranty.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/20/2025 12:30 AM

We're glad to hear that you found value in your extended warranty with your GMC truck! Sometimes unexpected surprises, like a leak, can really throw a wrench in the works. It sounds like our team was able to get you back on track with that repair—hopefully, your vehicle is now as reliable as a perfectly calibrated clock. Thanks for sharing your experience, and if you have any more truck tales or need assistance, we’re here to help!

Employés avec lesquels vous avez travaillé

RM
gravatar
RONDA M.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2025
client vérifiéVérifié Client
10
Catégorie : Service
Friendly
Friendly and knowledgeable
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/13/2025 07:52 AM

We appreciate your feedback, Ronda! It’s always our goal to create a welcoming environment while keeping you informed about your vehicle needs. If you ever have more questions or need assistance, don't hesitate to reach out. We're here to help!

Employés avec lesquels vous avez travaillé

KJ
gravatar
KENNY J.
Sandpoint, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2025
client vérifiéVérifié Client
10
Catégorie : Service
They went above to get the work done
They were wonderful
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/05/2025 08:51 PM

We're glad to hear you had a wonderful experience, Kenny! It seems like our team made quite the impression. We always aim to keep our customers feeling like VIPs—because who doesn’t love a little extra attention? Call us whenever you need us; we're always looking to add more sparkle to our service!

Employés avec lesquels vous avez travaillé

GR
gravatar
GARTH R.
Lander, WY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2025
client vérifiéVérifié Client
9
Catégorie : Service
Maverick
Bought a awd, hybrid Maverick with trade in. Good experience
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/05/2025 12:24 PM

We appreciate you sharing your experience with us, Garth! It’s great to hear that you found our team helpful during your purchase of your new Maverick. It sounds like you made a smart trade-in decision and are excited about your new ride. If you need us again, you know where we are; we’re here to help you enjoy every drive!

Employés avec lesquels vous avez travaillé

JM
gravatar
JOAN M.
Cataldo, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2025
client vérifiéVérifié Client
10
Catégorie : Service
Above and beyond!
totally awesome !
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2025 10:02 AM

We appreciate your enthusiasm, Joan! It sounds like you had a fantastic experience with us. We aim to keep things awesome around here, and it's great to hear we hit the mark. If there’s anything more we can do now or in the future, don’t hesitate to reach out!

Employés avec lesquels vous avez travaillé

CE
gravatar
CURTISS E.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2025
client vérifiéVérifié Client
10
Catégorie : Service
Continued good work
They were within their estimates and did all of the requested work. They followed up on my questions effectively.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/23/2025 04:47 PM

We appreciate you taking the time to share your experience with us, Curtiss! It's great to hear that we hit the nail on the head with our estimates and that our team kept you informed throughout the process. Communication is key, and we're glad we could address your questions effectively. If there's anything else you need, just give us a shout!

Employés avec lesquels vous avez travaillé

JY
gravatar
JOANIE Y.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2025
client vérifiéVérifié Client
10
Catégorie : Service
Friendly Customer Service
Thank you, Matt for being kind and caring. You were spot on in answering my questions and concerns. I gave me valid quote to get the work done on my grandma wagon. The mechanics did a great job. Want to keep this ride for another 150k. 😎😊😎
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/01/2025 12:46 PM

We're really glad to hear about your positive experience, Joanie! It's fantastic that Matt could provide the friendly and informative service you were looking for—he's pretty good at answering those tricky questions. We're happy to know the mechanics did a stellar job on your grandma's wagon; after all, it deserves to cruise for many more miles! Here's to another 150k miles of joy and adventures on the road. Drive safely!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2025
client vérifiéVérifié Client
10
Catégorie : Service
Above & Beyond
Thank you Matt & the service department for helping me figure out the issue with my Explorer. Also Matt for assisting me with possible warranty coverage, rental car & associated costs. Great communication. This is why I also return to Mike White Ford for service & questions
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/18/2025 10:18 AM

It's fantastic to hear that Matt and our service department could help you out with your Explorer—nothing like getting to the bottom of things while keeping the communication flowing smoothly! We appreciate your loyalty; it's always great to serve customers who are as interested in keeping their vehicle in tip-top shape as we are. If you ever have more questions or concerns, you know where to find us!

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2025
client vérifiéVérifié Client
10
Catégorie : Service
Warranty work
I had some warranty work done on my Maverick completed. It was 100% covered by the Extended Warranty that I purchased through Mike White Ford with no issues! Thank you for the great service!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/17/2025 01:59 PM

We appreciate you sharing your experience with us! It's fantastic to hear that your Maverick's warranty work went off without a hitch. We love it when our customers are worried about nothing but the road ahead. We're committed to providing great service, and it's always a relief to know that our hard work pays off. If there’s anything else we can assist you with, don't hesitate to reach out!

Employés avec lesquels vous avez travaillé

DR
gravatar
DOUGLAS R.
Hayden, ID
Ford F250
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/20/2025
client vérifiéVérifié Client
8
Catégorie : Service
Remote Start
Remote start next morning not working....still!
Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/12/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great experience getting warranty work done
I was given a nice loaner vehicle, my truck was repaired under warranty within the time stated. One of the repairs was peeling bed liner on just my tailgate. But Ford had the entire bed redone and it was even better done than originally.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/12/2025 06:34 PM

We appreciate you sharing your experience! It's great to hear that you were provided with a loaner vehicle while your truck was getting the VIP treatment. We believe in going the extra mile, or in this case, adding a little extra flair to that tailgate. Wishing you many more miles of happy driving ahead!

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.