MB

Matt Brunner

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(243 reviews)
75

MJ
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MICHAEL J.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2025
client vérifiéVérifié Client
10
Catégorie : Service
2023 Maverick radio fix.
Service guy Matt kept me updated and had courteously driver drive me back and forth to pick up truck. They even gave me free car wash coupon. Thanks guys!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2025 12:37 AM

We appreciate you taking the time to share your experience, Michael! It sounds like Matt has earned his superhero cape with all those updates and rides. We'll make sure to keep the car wash coupons flowing—everyone loves a sparkling vehicle! Thanks for choosing us, and we look forward to assisting you again in the future. 

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2025
client vérifiéVérifié Client
10
Catégorie : Service
Fusion is Fixed
Matt in your service department truly cares about service and the impact on customers not having their vehicles drivable. The time to get it in was over a week but your relationship with the tow company made even that easy. The bill was incredibly cheaper than ever expected. For a stressful event like my car breaking down, Mike White Ford made it incredibly manageable. Thank you!!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 02/04/2025 09:28 AM

We appreciate you taking the time to share your experience! It sounds like Matt in our service department pulled off quite the superhero trick, transforming a breakdown hassle into a manageable situation. It's great to hear that our partnership with the tow company helped ease the wait, and we're happy the bill didn’t break the bank! We're always here to lend a helping hand when your vehicle decides to take an unexpected vacation. Wishing you smooth travels ahead!

Employés avec lesquels vous avez travaillé

BG
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BRETT G.
Elk, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/03/2025
client vérifiéVérifié Client
1
Catégorie : Service
What is the Meaning of an Appointment
Droppped my truck off for a 7:00 am appointment for an Oil Change and tire rotation. I was told it would be done at 12:00. I got dropped off at 1:00 and they had not even started on it.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 02/19/2025 01:03 PM

Hi Brett, I apologize that our team was not able to meet the agreed upon time expectation for your service. We understand that service appointments are already an interruption to your normal schedule and unexpected delays only create more challenges. THANK YOU for giving us a second opportunity to service your vehicle and diagnose your air dam fault. It looks like the technician and advisor were able to complete everything ahead of schedule and I hope that has restored your faith in our service team. Should you have any additional questions or concerns please contact Chelsea at 208-664-9211 or cwhite@mikewhiteford.com.

Employés avec lesquels vous avez travaillé

JL
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JEFFREY L.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2025
client vérifiéVérifié Client
10
Catégorie : Service
Sync service update
Service was done as expected in a timely manner.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 01/26/2025 09:08 AM

We appreciate you taking the time to share your experience with us, Jeffrey. It’s great to hear our team hit the mark on both service and timing! We know life can be hectic, so we aim to keep everything running smoothly—just like a well-oiled machine. We look forward to keeping that momentum going on your next visit.

Employés avec lesquels vous avez travaillé

KK
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KEVIN K.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2025
client vérifiéVérifié Client
8
Catégorie : Service
Great Job, Thanks!
they were great! timely, provided ride to/from work, and got the thing completely fixed! Thank you!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 01/24/2025 04:08 PM

We appreciate your feedback, Kevin! It sounds like you received top-notch service all-around. We’re glad we could take care of everything for you. If there’s anything else we can do to keep you on the road - just let us know!

Employés avec lesquels vous avez travaillé

Client vérifié
Nine Mile Falls, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great services department
Every interaction I had with members in the services department was exceptional. They work super efficiently and had my car ready sooner than expected.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 01/07/2025 12:37 PM

We appreciate your feedback about our service department. It sounds like our team was on a mission to impress, and we're glad they had your car ready so quickly! Providing efficient and friendly service is what we aim for, and it's great to hear that you experienced just that. Your satisfaction is our reward, so this review made our day!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2025
client vérifiéVérifié Client
8
Catégorie : Service
Fixed and on the road again
Limped my truck in with a bad wheel bearing, had it diagnosed and back on the road in a few days, thanks for the quick turnaround time
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 01/03/2025 04:15 PM

We appreciate you taking the time to share your experience! It sounds like our team worked some serious magic to get you back on the road in record time. Nothing like a speedy turnaround to keep you rolling smoothly. If your truck ever needs a tune-up or just a friendly chat, you know where to find us!

Employés avec lesquels vous avez travaillé

RC
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REBECCA C.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2024
client vérifiéVérifié Client
10
Catégorie : Service
Had a great experience!
I would give Joe 10 stars if it was available!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 12/21/2024 05:28 PM

Thanks, Rebecca! It's fantastic to hear that Joe made such a positive impression! It sounds like he went above and beyond to provide you with an exceptional experience. We'll be sure to pass along your glowing review to him—if he takes to wearing a superhero cape, you'll know why! If there's anything else we can help you with, just let us know. Safe travels!

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/18/2024
client vérifiéVérifié Client
10
Catégorie : Service
Took my truck in to have a time-consuming repair
My truck had a repair that took the whole day so they lent me a rental.

It was a newer bronco sport with heated seats and all sorts of fancy bells and whistles on it

I felt a little spoiled

But I just want to say that the service person should’ve showed me how to open the gas tank and how to turn the heat down on the heated seats.

I had to look up some YouTube videos to discover how to do both of those things.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 12/18/2024 01:15 PM

We’re glad to hear that you enjoyed your time with the Bronco Sport! It sounds like a great ride, complete with heated seats—perfect for those chilly days. We also appreciate your feedback regarding the service you received. We'll make sure to give more comprehensive instructions to prevent any future YouTube expeditions. Your comfort and ease are important to us, and we want every experience to be as smooth as possible.

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2024
client vérifiéVérifié Client
10
Catégorie : Service
very fast repair
very fast repair. looked at and repaired same day part was in stock.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 12/17/2024 10:14 PM

We're glad to hear that your repair was completed so quickly! It's like we have a secret superpower when it comes to getting parts in stock and making things run smoothly. If you ever need anything else, you know where to find us. Here’s to more speedy service in the future!

Employés avec lesquels vous avez travaillé

KV
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KEITH V.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2024
client vérifiéVérifié Client
8
Catégorie : Service
They did what they said
Everything went as they said, they did a nice clean job. No complaints.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 12/10/2024 03:39 PM

We genuinely appreciate your feedback, Keith! It's great to hear that everything went smoothly and that we were able to keep things clean and tidy for you. We aim to make the car buying or servicing experience as painless as possible—like a well-oiled machine. If there's ever anything more we can do for you, don't hesitate to let us know!

Employés avec lesquels vous avez travaillé

CW
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CHARLES W.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/12/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great Job
Matt and his Service Department team did a great Job! Had a non-flashing “Engine Check” alarm on the dash board. Diagnosed one day, fixed two days later. Andrew did a fine job on the shuttle, too! Enjoyed, as usual, my chats with Curly in sales while waiting for the shuttle!

Thank you, CSW
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/12/2024 07:10 AM

Thanks, Charles! We're glad to hear that Matt and the Service Department team were on the case fast to diagnose and fix your engine check alarm. Kudos to Andrew for making the shuttle ride enjoyable, and it's always nice to have a little chat with Curly in sales—sounds like a great way to pass the time. We appreciate your business and look forward to keeping your vehicle in tip-top shape!

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great team
Always professional and knowledgeable, I really appreciate the shuttle service
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/11/2024 04:22 PM

We appreciate your positive feedback! It's great to hear that our team has made a lasting impression with their professionalism and knowledge. We aim to make your experience as convenient as possible. If you ever have questions or need assistance, just give us a shout!

Employés avec lesquels vous avez travaillé

KO
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KENNETH O.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2024
client vérifiéVérifié Client
10
Catégorie : Service
Service Dept
Matt our Service Adviser was great to work with. He handled all the details and kept in touch with us. By far the best service experience we have had to date
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/05/2024 05:02 PM

We're glad to hear that Matt made such a positive impression during your service visit, Kenneth! Keeping in touch and handling the details can be quite the task, so it’s fantastic to know he was on top of it all. We're always aiming for service that stands out, and it sounds like we hit the mark this time. Here’s to many more great experiences ahead!

Employés avec lesquels vous avez travaillé

DS
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DANIEL S.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2024
client vérifiéVérifié Client
10
Catégorie : Service
GREAT CUSTOMER SERVICE
I've had an issue with my SYNC not working correctly. I had my car in twice to have the software updated. I was told my screen (APIM) would not upload the new software and needed to be replaced. This was not covered under warranty.
With a discussion with Manny the Service Manager, he took care of me and gave a good discount on the replacement of the APIM. All is working great now and very happy with how they took care of me. Thank you, Manny and Matt,
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/01/2024 03:28 PM

Thanks for the review, Daniel! We’re glad to hear that your experience turned around after your earlier frustrations with the SYNC system! It’s great that Manny and Matt stepped in to save the day and set you up with a working APIM—stronger than ever, we hope. Your satisfaction means a lot, and we appreciate you taking the time to share your journey with us. Here’s to smooth sailing with your software from here on out!

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/01/2024
client vérifiéVérifié Client
8
Catégorie : Service
Great Service for Transmission Problem
I purchased 2018F150 from this dealership and they stood behind their product when my 10-speed transmission became a problem. They recently replaced the transmission at no cost to me and resolved an exhaust leak that occurred during the transmission replacement. Their service was excellent and they worked hard to keep my truck in good working order. I greatly appreciate their customer service and responsiveness.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 11/01/2024 12:37 PM

We appreciate you taking the time to share your experience with us. It sounds like your F150 has been through a bit of a workout, but we’re glad we could step in and give it the TLC it needed. We're equally impressed with your patience while we sorted out the transmission situation and the little surprise exhaust leak that decided to join the party. Your kind words about our customer service and responsiveness are valued, and we’ll keep working hard to make sure your truck has only smooth roads ahead. Here’s to many more adventures in your trusty ride!

Employés avec lesquels vous avez travaillé

RS
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ROBERT S.
Osburn, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2024
client vérifiéVérifié Client
10
Catégorie : Service
Back up camera repair
As usual my experience with Mike White Ford was a good one. An appointment was made and the replacement of my back up camera went off without a hitch in a very reasonable length of time.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 10/31/2024 09:30 AM

We appreciate you sharing your experience with us, Robert! It's great to hear that everything went smoothly with the backup camera replacement—like a well-oiled machine (a Ford, of course!) If you ever need anything else, just give us a shout. We're always here to help keep your ride in top shape.

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great service visit
I just wanted to comment on excellent service I received from service advisor Matthew Brunner and the tech. who did the work (sorry, I don’t know his name). I brought my vehicle in for an oil change and to look at the transmission due to shifting issues. The tech. discovered 2 leaks I wasn’t aware of and the transmission had to be replaced under warranty. Matthew was great in letting me know what needed to be done, getting the repair authorized and getting me in sooner than I expected. The process went very smooth and as he said it would. Once I picked up my truck and started to drive home, I noticed the heater wasn’t blowing warm air. I figured it was air in the cooling system as they had to drain the coolant for the transmission replacement. I immediately brought it back and it was confirmed air was in the system. Matthew had the tech bring it back right then and get the air out. I really appreciate they did the fix right then and not have to schedule another appointment.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 10/30/2024 08:39 AM

It sounds like you had quite the adventure at our service department—oil changes, transmission replacements, and unexpected leaks all in one visit! We're delighted to hear that Matthew and the team handled everything smoothly and got you back on the road without the hassle of another appointment. It’s always nice when we can eliminate the “wait, what’s wrong with my car?” game. We truly appreciate your business and your trust in us. If your truck ever feels like it wants more attention, you know where to find us! Safe travels out there!

Employés avec lesquels vous avez travaillé

GN
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GARY N.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2024
client vérifiéVérifié Client
9
Catégorie : Service
Service
Everything was as requested
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 10/29/2024 08:55 AM

We appreciate your feedback, Gary! It sounds like we hit the nail on the head with your requests, and that’s always our goal. If there's ever anything else you need, we're here and ready to keep the good times rolling!

Employés avec lesquels vous avez travaillé

MH
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MIKE H.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great service .Matt is great
Thanks
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 10/24/2024 11:58 AM

We're glad to hear from you, Mike! Sometimes a simple "thanks" says it all, doesn't it? We're so glad to hear Matt took great care of you! If there’s anything more you’d like to share about your experience or if you ever need assistance, we're just a phone call away!

Employés avec lesquels vous avez travaillé
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