MB

Matt Brunner

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(258 reviews)
74

KJ
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KENNY J.
Sandpoint, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2025
client vérifiéVérifié Client
10
Catégorie : Service
They went above to get the work done
They were wonderful
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/05/2025 08:51 PM

We're glad to hear you had a wonderful experience, Kenny! It seems like our team made quite the impression. We always aim to keep our customers feeling like VIPs—because who doesn’t love a little extra attention? Call us whenever you need us; we're always looking to add more sparkle to our service!

Employés avec lesquels vous avez travaillé

GR
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GARTH R.
Lander, WY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2025
client vérifiéVérifié Client
9
Catégorie : Service
Maverick
Bought a awd, hybrid Maverick with trade in. Good experience
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/05/2025 12:24 PM

We appreciate you sharing your experience with us, Garth! It’s great to hear that you found our team helpful during your purchase of your new Maverick. It sounds like you made a smart trade-in decision and are excited about your new ride. If you need us again, you know where we are; we’re here to help you enjoy every drive!

Employés avec lesquels vous avez travaillé

JM
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JOAN M.
Cataldo, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2025
client vérifiéVérifié Client
10
Catégorie : Service
Above and beyond!
totally awesome !
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2025 10:02 AM

We appreciate your enthusiasm, Joan! It sounds like you had a fantastic experience with us. We aim to keep things awesome around here, and it's great to hear we hit the mark. If there’s anything more we can do now or in the future, don’t hesitate to reach out!

Employés avec lesquels vous avez travaillé

CE
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CURTISS E.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2025
client vérifiéVérifié Client
10
Catégorie : Service
Continued good work
They were within their estimates and did all of the requested work. They followed up on my questions effectively.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/23/2025 04:47 PM

We appreciate you taking the time to share your experience with us, Curtiss! It's great to hear that we hit the nail on the head with our estimates and that our team kept you informed throughout the process. Communication is key, and we're glad we could address your questions effectively. If there's anything else you need, just give us a shout!

Employés avec lesquels vous avez travaillé

JY
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JOANIE Y.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2025
client vérifiéVérifié Client
10
Catégorie : Service
Friendly Customer Service
Thank you, Matt for being kind and caring. You were spot on in answering my questions and concerns. I gave me valid quote to get the work done on my grandma wagon. The mechanics did a great job. Want to keep this ride for another 150k. 😎😊😎
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/01/2025 12:46 PM

We're really glad to hear about your positive experience, Joanie! It's fantastic that Matt could provide the friendly and informative service you were looking for—he's pretty good at answering those tricky questions. We're happy to know the mechanics did a stellar job on your grandma's wagon; after all, it deserves to cruise for many more miles! Here's to another 150k miles of joy and adventures on the road. Drive safely!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2025
client vérifiéVérifié Client
10
Catégorie : Service
Above & Beyond
Thank you Matt & the service department for helping me figure out the issue with my Explorer. Also Matt for assisting me with possible warranty coverage, rental car & associated costs. Great communication. This is why I also return to Mike White Ford for service & questions
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/18/2025 10:18 AM

It's fantastic to hear that Matt and our service department could help you out with your Explorer—nothing like getting to the bottom of things while keeping the communication flowing smoothly! We appreciate your loyalty; it's always great to serve customers who are as interested in keeping their vehicle in tip-top shape as we are. If you ever have more questions or concerns, you know where to find us!

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/17/2025
client vérifiéVérifié Client
10
Catégorie : Service
Warranty work
I had some warranty work done on my Maverick completed. It was 100% covered by the Extended Warranty that I purchased through Mike White Ford with no issues! Thank you for the great service!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/17/2025 01:59 PM

We appreciate you sharing your experience with us! It's fantastic to hear that your Maverick's warranty work went off without a hitch. We love it when our customers are worried about nothing but the road ahead. We're committed to providing great service, and it's always a relief to know that our hard work pays off. If there’s anything else we can assist you with, don't hesitate to reach out!

Employés avec lesquels vous avez travaillé

DR
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DOUGLAS R.
Hayden, ID
Ford F250
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/20/2025
client vérifiéVérifié Client
8
Catégorie : Service
Remote Start
Remote start next morning not working....still!
Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/12/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great experience getting warranty work done
I was given a nice loaner vehicle, my truck was repaired under warranty within the time stated. One of the repairs was peeling bed liner on just my tailgate. But Ford had the entire bed redone and it was even better done than originally.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/12/2025 06:34 PM

We appreciate you sharing your experience! It's great to hear that you were provided with a loaner vehicle while your truck was getting the VIP treatment. We believe in going the extra mile, or in this case, adding a little extra flair to that tailgate. Wishing you many more miles of happy driving ahead!

Employés avec lesquels vous avez travaillé

SG
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STEVEN G.
Coeur D Alene, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2025
client vérifiéVérifié Client
10
Catégorie : Service
Successful diagnostic of strange front axle noise.
The excellent service team successfully diagnosed different strange noises I was encountering from my front axle of my 2022 F250 Superduty. Mike White’s front desk staff thorough questions assisted the technicians in diagnosing that the vacumn seals on the front axle had failed. No cost to me-Ford’s factory power train warranty covered parts and labor 100%. Great work team!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/11/2025 09:48 AM

Thanks, Steven! It's fantastic to hear that our service team hit the nail on the head with your F250's issues! It sounds like those strange noises were more of a puzzle than a mystery, and our front desk staff clearly knew what questions to ask to crack the case. We're glad to hear it all fell under the power train warranty—what a pleasant surprise! Kudos to our team for getting everything sorted out so smoothly. Drive safe, and may the only sounds you hear from now on be the sweet engine purrs!

Employés avec lesquels vous avez travaillé

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MARC S.
Huetter, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/02/2025
client vérifiéVérifié Client
0
Catégorie : Service
Lack of research/experience cost me money and time
I brought my Saleen F150 in 20k miles ago due to an issue/code with the Catalytic converter. They informed me my plugs were fouled and burnt up a cat. They replaced my plugs which being the truck is supercharged I assumed they replaced with the same plugs that they pulled out being they could see which plugs were used. Turns out they did not and replaced with the generic plugs. They gapped them down knowing it was supercharged. Well to no surprise my plugs fouled again and cat codes came back. This time they realized their mistake and tried to research which plugs to use and think the cats were never the issue. They contacted saleen and ordered plugs from them directly. Turns out the plugs are just ecoboost plugs and I am stuck with the $614 bill. Frustrates me that I am paying at their expense while they learn how to work on specialty vehicles. I still do no understand why they wouldn't have looked at the plugs they pulled to see which plugs to use, instead I have to pay for their inability to do so. I will say Matt was very nice and communicated well. I don't put this on him.
Employés avec lesquels vous avez travaillé

BW
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BRYAN W.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
8
Catégorie : Service
Check on engine warning light
The problem was found before any damage to other parts of the vehicle.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/15/2025 08:17 PM

Oh, wow, Bryan! We're glad to hear that we caught the issue before it could turn into a full-blown drama! Our team always aims to be like the superhero of vehicle maintenance, swooping in just in time. It’s great to know we had your back and kept the rest of your vehicle safe. Thanks for sharing your experience!

Employés avec lesquels vous avez travaillé

JD
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JULIE D.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
Catégorie : Service
Warranty Recall
I was able to make an appointment for the warranty recalls right away. Their service department was excellent. Not only did they fix the recalls, they also checked fluid levels, brakes and tires while my car was there. I received a text message after dropping my car off and when the service was completed. When I got there they explained everything that was done and my car was waiting for my outside the door without having to wait.
Thank you for the exceptional service.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/12/2025 12:14 PM

We're glad to hear that your visit to our service department hit all the right notes, Julie! We're thrilled that our team got your recalls handled and went the extra mile with fluid checks, brakes, and tires—consider us the pit crew for your trusty vehicle. We aim to keep you in the loop with those handy text updates so you’re not left guessing. Your appreciation for the service means a lot to us. Thanks for being part of the Mike White Ford family!

Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/12/2025 12:14 PM

We're glad to hear that your visit to our service department hit all the right notes, Julie! We're thrilled that our team got your recalls handled and went the extra mile with fluid checks, brakes, and tires—consider us the pit crew for your trusty vehicle. We aim to keep you in the loop with those handy text updates so you’re not left guessing. Your appreciation for the service means a lot to us. Thanks for being part of the Mike White Ford family!

Employés avec lesquels vous avez travaillé

SL
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SCOTT L.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2025
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
I was about 5 minutes early to my appointment and they brought me right in to the service area ,went over my paperwork and told it me would be done approximately 2-3 PM. They asked if I would be waiting or did I need a ride home. I waited for the courtesy vehicle to return from a run ,approximately 5 minutes, and they took me home. The service employee called me and told me the vehicle was done and that someone was driving my car to my house. So yes I was very impressed by my service yesterday! I will continue to bring my car here and will recommend others here as well.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/10/2025 06:51 PM

It sounds like our team really hit the mark with your recent visit, Scott, and we couldn't be happier to hear that. We do our best to give everyone the royal treatment, even if that means being a little earlier ourselves. It’s great to know the courtesy vehicle made your day a bit easier too. Plus, who doesn’t love having their car delivered right to their door? We appreciate your trust in us and your willingness to spread the word—who knew car maintenance could come with such a fan club? If you ever have questions or need assistance, just give us a shout!

Employés avec lesquels vous avez travaillé

NW
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NICK W.
Kellogg, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
03/31/2025
client vérifiéVérifié Client
3
Catégorie : Service
Still leaking coolant.
Bright my truck in for the second time to be looked at for a coolant leak. Water pump replaced this time and the leak is still very persistent and did not slow at all. Now I have to return a THIRD time for the same issues
Employés avec lesquels vous avez travaillé

MJ
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MICHAEL J.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2025
client vérifiéVérifié Client
10
Catégorie : Service
2023 Maverick radio fix.
Service guy Matt kept me updated and had courteously driver drive me back and forth to pick up truck. They even gave me free car wash coupon. Thanks guys!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2025 12:37 AM

We appreciate you taking the time to share your experience, Michael! It sounds like Matt has earned his superhero cape with all those updates and rides. We'll make sure to keep the car wash coupons flowing—everyone loves a sparkling vehicle! Thanks for choosing us, and we look forward to assisting you again in the future. 

Employés avec lesquels vous avez travaillé

Client vérifié
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2025
client vérifiéVérifié Client
10
Catégorie : Service
Fusion is Fixed
Matt in your service department truly cares about service and the impact on customers not having their vehicles drivable. The time to get it in was over a week but your relationship with the tow company made even that easy. The bill was incredibly cheaper than ever expected. For a stressful event like my car breaking down, Mike White Ford made it incredibly manageable. Thank you!!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 02/04/2025 09:28 AM

We appreciate you taking the time to share your experience! It sounds like Matt in our service department pulled off quite the superhero trick, transforming a breakdown hassle into a manageable situation. It's great to hear that our partnership with the tow company helped ease the wait, and we're happy the bill didn’t break the bank! We're always here to lend a helping hand when your vehicle decides to take an unexpected vacation. Wishing you smooth travels ahead!

Employés avec lesquels vous avez travaillé

BG
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BRETT G.
Elk, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/03/2025
client vérifiéVérifié Client
1
Catégorie : Service
What is the Meaning of an Appointment
Droppped my truck off for a 7:00 am appointment for an Oil Change and tire rotation. I was told it would be done at 12:00. I got dropped off at 1:00 and they had not even started on it.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 02/19/2025 01:03 PM

Hi Brett, I apologize that our team was not able to meet the agreed upon time expectation for your service. We understand that service appointments are already an interruption to your normal schedule and unexpected delays only create more challenges. THANK YOU for giving us a second opportunity to service your vehicle and diagnose your air dam fault. It looks like the technician and advisor were able to complete everything ahead of schedule and I hope that has restored your faith in our service team. Should you have any additional questions or concerns please contact Chelsea at 208-664-9211 or cwhite@mikewhiteford.com.

Employés avec lesquels vous avez travaillé

JL
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JEFFREY L.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2025
client vérifiéVérifié Client
10
Catégorie : Service
Sync service update
Service was done as expected in a timely manner.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 01/26/2025 09:08 AM

We appreciate you taking the time to share your experience with us, Jeffrey. It’s great to hear our team hit the mark on both service and timing! We know life can be hectic, so we aim to keep everything running smoothly—just like a well-oiled machine. We look forward to keeping that momentum going on your next visit.

Employés avec lesquels vous avez travaillé

KK
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KEVIN K.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2025
client vérifiéVérifié Client
8
Catégorie : Service
Great Job, Thanks!
they were great! timely, provided ride to/from work, and got the thing completely fixed! Thank you!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 01/24/2025 04:08 PM

We appreciate your feedback, Kevin! It sounds like you received top-notch service all-around. We’re glad we could take care of everything for you. If there’s anything else we can do to keep you on the road - just let us know!

Employés avec lesquels vous avez travaillé
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