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Matt Brunner

Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(253 reviews)
74

Critiques de Matt Brunner

TG
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TERRE G.
Hayden, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2021
client vérifiéVérifié Client
10
Catégorie : Service
Routine Service
I have a 2018 Explorer that was purchased at this location. I have always experienced quality service & appropriate recommendations. Thank you
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/23/2021 04:56 PM

Terre, thank you for the excellent review! Quality service and appropriate recommendations are some of our most important goals for every customer experience. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
MB
Matt Brunner
LN
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LEVI N.
Kingston, ID
Ford Explorer
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/22/2021
client vérifiéVérifié Client
5
Catégorie : Service
Routine Oil Change
I've been there a few times for an oil change and it's typically been great. This last visit not so much. I have an infant seat this time my car was through the parking lot not pulled up front (ok no biggie) once to my car it was parked so close to a truck I could barely open back door to put my child in yet still couldn't as my passenger front seat was laying all the way back I had to set car seat down and diaper bag to open and adjust seat. No car wash ticket was given like offered. To top it off a could days after appointment my car says need oil change and oil life setting shows zero percent.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/23/2021 09:27 AM

Thank you so much for taking our call and discussing the situation with our service manager Ed. We will work diligently to make this right for you. We appreciate your understanding and allowing us to have a chance to fix this for you.

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Matt Brunner
Client vérifié
Rathdrum, ID
Subaru Outback
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2021
client vérifiéVérifié Client
10
Catégorie : Service
ALWAYS THE BEST
CONSISTENTLY THE BEST, PROFESSIONAL, COURTEOUS, FRIENDLY AND HELPFUL!!!!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/23/2021 04:52 PM

Anonymous, thank you for the kind review! We look forward to serving you again in the future!

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Matt Brunner
SF
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SANFORD F.
Saint Maries, ID
Ford Flex
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2021
client vérifiéVérifié Client
10
Catégorie : Service
Top Notch Service
Once again getting my car serviced at Mike White Ford was a great experience. Friendly, knowledgeable staff that take the time to explain all aspects of the work and explain in detail anything found or needed.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/21/2021 08:55 AM

Sanford, thank you for the top notch review! We're very proud of our team and so glad that you had such a great experience with them! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
MB
Matt Brunner
KF
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KURT F.
Hayden, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2021
client vérifiéVérifié Client
10
Catégorie : Service
Better than most
Your dealership is by far the best I have ever dealt with, other dealerships no so much.
No nonsense, I 'am in and out fast and confident every thing is done right.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/21/2021 08:54 AM

Kurt, thank you for the excellent review! We're so glad that you had such a speedy and positive experience with us! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
MB
Matt Brunner
JS
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JAMES S.
Athol, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great staff, always helpful, knowledgeable, and friendly.
Best service EVER!!!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/21/2021 08:54 AM

James, thank you for the kind review! We're so glad that you had such a great experience with our team! We look forward to serving you again!

Employés avec lesquels vous avez travaillé
MB
Matt Brunner
TD
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THOMAS D.
Coeur D Alene, ID
Ford Explorer
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/14/2021
client vérifiéVérifié Client
2
Catégorie : Service
Very poor service
As a former employee in sales and service I am very disappointed and disturbed. Our vehicle has been serviced at this facility since purchasing. Several months ago we had a routine service meant to check all systems. We were told all was well. Two days ago we went to start the vehicle and the battery was dead. Upon inspection there was battery acid all over the battery and under hood with severe corrosion preventing removal. The car was jumped and taken into the facility. The mechanic also had difficulty removing the battery and was amazed this was not identified at the last service. The corrosion was so bad the battery cable had corroded through. Matt in service was very apologetic and did an outstanding job finding the needed battery cable to complete the job the same day. This issue should not have occurred however.
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Matt Brunner
CW
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CAMARIN W.
Post Falls, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2021
client vérifiéVérifié Client
10
Catégorie : Service
Quick service for flat tire
Thank you!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/10/2021 08:57 AM

Camarin, thank you for the 5 star review! We're so glad that we were able to take care of your tire and get you safely back on the road! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
MB
Matt Brunner
JD
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JOANN D.
Hayden, ID
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/08/2021
client vérifiéVérifié Client
10
Catégorie : Service
Great service
I always get good service there.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/10/2021 08:36 AM

Joann, thank you for the great review! We're so glad that you've enjoyed your serve experiences with us! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
MB
Matt Brunner
JY
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JOHN Y.
Bigfork, MT
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2021
client vérifiéVérifié Client
10
Catégorie : Service
Check up, the basics
It appears that the bumper to bumper check on all the essentials for my 2017, 1/2 ton pickup indicated that the vehicle that I purchased from your dealership was still in excellent condition for my upcoming trip to Phoenix for the Winter. It gives me great confidence on a trip that far.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/10/2021 08:34 AM

John, thank you for the 5 star review! We're so glad that your vehicle is in tip top shape and we wish you safe travels on your way to Phoenix! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
MB
Matt Brunner
BL
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BARBARA L.
Coeur D Alene, ID
Ford Ranger
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/05/2021
client vérifiéVérifié Client
10
Catégorie : Service
Fast, Friendly, and Courteous Service
I feel confident when I bring my vehicles to Mike White Ford. I trust that the service personnel will work carefully ensuring my vehicles will run safely on roads, highways and freeway excursions. In addition, I have trust that while working on my vehicles, no damage, scratches, dings or dents will occur to the vehicle bodies. The people I encounter are courteous and make sure that any questions or concerns are handled with respect.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/07/2021 01:24 PM

Barbara, thank you for the the outstanding review! Fast, friendly and courteous are all of our most important goals! We're so proud of our team and their interactions with you and the rest of our guests! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
MB
Matt Brunner
MH
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MICHAEL H.
Post Falls, ID
Ford Explorer
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/04/2021
client vérifiéVérifié Client
1
Catégorie : Service
Took too long
I arrived at 11:55 for my 12:30 appointment. Gentlemen told me would be complete by 1:30. At 12:52 my vehicle came out of the service area and was parked. At 1:30 I received a call from Matt. He said my AC filter was dirty, would cost $55. I said replace it. He said another 15 minutes. At 1:55 he said it was complete. I paid him, then we walked out to my vehicle, it was in the exact same parking spot. I have no confidence that the filter was replaced. And why didn’t I receive a call when they first parked it. Same experience I had with this service department before Mike White purchased dealership. I was promised it would be better.
Employés avec lesquels vous avez travaillé
MB
Matt Brunner
SR
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SHIRLEY R.
Rathdrum, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/03/2021
client vérifiéVérifié Client
10
Catégorie : Service
Best Service experience
Appointment handled with ease. Took me right in. Waiting area beautiful. Everyone so nice and professional. I feel they do their best for their customers and make you want to return.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/07/2021 01:22 PM

Shirley, thank you for the kind review! We're so glad that you found the appointment process to be smooth and pleasant. Everything that we do is in the hopes of making our customers' day a light brighter than it was before coming to see us! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
MB
Matt Brunner
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