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Matt Brunner

Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(260 reviews)
75

Critiques de Matt Brunner

WI
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WARD I.
Newman Lake, WA
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2023
client vérifiéVérifié Client
10
Catégorie : Service
Truck bed cover install
I brought my truck in and dropped ot off. I went to lunch and by the time I got back the truck was done and it looks fantastic.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2023 02:34 PM

Ward, thank you for the fantastic review! We agree - your truck bed cover looks great! Thank you for trusting Mike White Ford!

Employés avec lesquels vous avez travaillé
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Matt Brunner
CT
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CATHY T.
Coeur D'Alene, ID
Ford Five Hundred
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2023
client vérifiéVérifié Client
6
Catégorie : Service
Matt is a voice of assurance
Loved Matt at the service desk. He was very attentive as I explained my multiple issues. He offered me a courtesy ride since it would be atleast 3 hours. He patiently explained what was done and other issues discovered. Matt is an asset to Mike White Ford!!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/31/2023 02:35 PM

Cathy, thank you for the outstanding review! We agree - Matt is a fantastic asset. We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

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Matt Brunner
SR
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SONIA R.
Rathdrum, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2023
client vérifiéVérifié Client
10
Catégorie : Service
Always amazing customer service
Matt was very friendly and informative. He was able to address my concerns and answered all of my questions.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/31/2023 02:29 PM

Sonia, thank you for the amazing review! Thank you for your kind words about Matt. We will be sure to pass them along. Thank you for choosing Mike White Ford!

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Matt Brunner
RF
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RICHARD F.
Saint Maries, ID
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2023
client vérifiéVérifié Client
10
Catégorie : Service
Recall service
There is not a whole lot to say about this event other than it was to take care of a recall. We came prepared with a second vehicle as we live in St Maries, so we spent the day shopping & had lunch with a friend. I can say that when this dealership was Tom Addis Ford, they made me so angry I would not go back. I bought my Ford F150 at a dealership in Washington. But I wanted some service done on my brakes & a trailer brake control turned on in the computer & I thought I would give this dealerships new owners ( Mike White ) a shot. When they finished, they told me it was " No Charge" & right there I decided that they had earned my business.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/26/2023 02:27 PM

Richard, thank you for the kind review. We're so proud to have earned your business and will work towards keeping it! Thank you for giving us a chance! We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé
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Matt Brunner
Client vérifié
Greenacres, WA
Subaru XV Crosstrek Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2023
client vérifiéVérifié Client
10
Catégorie : Service
Outstanding.
Matt, John and even Nikki came together to aid in making a challenging situation into a solved one. I appreciate their honesty and kindness.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/23/2023 09:09 AM

Anonymous, thank you for the outstanding review! We're so glad our team was able to assist. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

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Matt Brunner
DT
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DEBRA T.
Coeur D Alene, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/30/2022
client vérifiéVérifié Client
10
Catégorie : Service
Recall repair
They did a great job in a timely fashion do the recall repairs.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/02/2023 02:54 PM

Debra, thank you for the 5 star review. We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for choosing Mike White Ford!

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Matt Brunner
SF
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STEPHEN F.
Athol, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2022
client vérifiéVérifié Client
10
Catégorie : Service
Quick servuce
Took my 2017 Escape in reference to a recall. The service was completed in no time. Again I was very satisfied with the service at Mike White Ford.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/02/2023 02:40 PM

Stephen, thank you for the 5 star review. We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
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Matt Brunner
Client vérifié
Worley, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/24/2022
client vérifiéVérifié Client
10
Catégorie : Service
Part recall
I had a recall in my Ford Escape. I was told it would take 2-3 hrs. Imagine how excited I was when it was ready in less than 1 and a half hrs! I was explained the reason for the recall and the service provided. My car was also checked for tires, battery, etc ! Thank you for your awesome courteous service!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/27/2022 11:15 AM

Anonymous, thank you for the awesome review! We're always glad when we can exceed expectations in a positive way! Thank you for choosing Mike White Ford!

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Matt Brunner
DL
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DOUG L.
Coeur D Alene, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2022
client vérifiéVérifié Client
10
Catégorie : Service
friendly and quick
Thanks for your help getting me back on the road
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/16/2022 03:16 PM

Doug, thank you for the kind review. It was our pleasure serving you!

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Matt Brunner
Client vérifié
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/02/2022
client vérifiéVérifié Client
10
Catégorie : Service
Good service
Warranty work done professionally and courteously.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:12 AM

Anonymous, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

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Matt Brunner
JS
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JERRELL S.
Spokane Valley, WA
Ford F-150
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/30/2022
client vérifiéVérifié Client
3
Catégorie : Service
3 trips and 4 days without truck to fix problem
I had a check engine light on my truck that needed to be addressed. I also asked to fix my drivers side running boards as they were going in and out on their own.
- I drove out to MWF to drop off truck for a full day to get diagnosed. Was then told parts are not in stock and to come back on a different day.
- Drove out a second time to have work done. After picking up the truck and driving home the check engine light came back on again and now my passenger side running board wont go in and out when needed. Called and service advisor scheduled third dropoff to diagnose, again, the problem.
- Drove out a third time to have truck diagnosed, again. Was told it was a different sensor than the first and again, parts are not in stock.
- Im now on my 4th day of not having my truck with a ladder rack, (which is what I need right now). I was just called by service advisor, 3 mins ago, that maybe the truck will be ready tonight by 5pm. I was informed my truck as been sitting there all day because there was a truck in front of me on the rack.... but was told it was a 15 minute swapout.
Matt and Adam are both nice guys and I understand labor is hard to hire and manage right now. But living in Spokane Valley and having to log 80 miles round trip times 3 is ridiculous. I understand not having a $7,000 transmission in stock, but not having basic and common O2 and other sensors in stock doesnt make sense to me.
I hate to say it, but I am more than likely not going to return to MWF for service. I have an F150 Platinum, with an extended 8yr 125,000 warranty, that I spent a ton of money on, my wife also drives an Explorer, history of Mustangs, Thunderbird, F150, Expedition and on an on, we are dedicated customers to the Ford brand and this throwing darts at a board costs customers time and gas to make multiple trips to get a car repaired.
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Matt Brunner
SL
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SUSAN L.
Athol, ID
Ford Bronco
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Scheduled service along with recall, very smooth and they communicated when it was going to take a bit longer than expected.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:04 AM

Susan, thank you for your kind words and understanding. We're grateful to have the opportunity to serve you!

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Matt Brunner
SH
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STEVEN H.
Saint Maries, ID
Ford Ranger
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/21/2022
client vérifiéVérifié Client
8
Catégorie : Service
Made to show up an hour early unnecessary in my opinion
Shouldn't tell someone that there appointment is at 7am and the technicians don't even get there until 8 am. That is my only complaint. Other than that service was good.
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Matt Brunner
SA
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SHERE A.
Rathdrum, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Excellent customer service
Great customer service. That's why we keep coming back.
Employés avec lesquels vous avez travaillé
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Matt Brunner
GA
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GERALD A.
Newman Lake, WA
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/11/2022
client vérifiéVérifié Client
10
Catégorie : Service
Scheduled Service/Maintenance
Service staff seemed ready for my arrival. I waited in the service waiting area, enjoyed some brewed coffee (French Vanilla was my favorite) and they notified me when my F-150 was ready for pick up.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:38 AM

Gerald, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employés avec lesquels vous avez travaillé
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Matt Brunner
Client vérifié
Deary, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2022
client vérifiéVérifié Client
9
Catégorie : Service
Recalls fixM
The staff did a good job of checking the pickup and making sure we were taken care of too!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/23/2022 04:37 PM

Anonymous, thank you for the kind words. We're proud of our staff and very glad that you had a positive interaction with them. We look forward to serving you again in the future.

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Matt Brunner
LR
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LOUIS R.
Coeur D Alene, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/09/2022
client vérifiéVérifié Client
7
Catégorie : Service
Thanks to Matt Brunner
I was fortunate to get Matt Brunner as my Service Advisor on this visit, very professional, and considerate, making my experience a pleasure. All went very well except, I run aftermarket wheels and tires on my 2019 F350 , and now my rear TPMS low pressure warning stays ON as I don't run OEM 85lbs, when prior to my visit everything was fine at 65lbs. Stopped back in hoping to have it corrected to NO avail.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/23/2022 04:35 PM

Louis, thank you for reaching out and letting us know about the situation. We hope that we can work together to find a solution as we understand that having the light on is frustrating. 

Employés avec lesquels vous avez travaillé
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Matt Brunner
JP
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JOHN P.
Rathdrum, ID
Ford Super Duty F-350 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/05/2022
client vérifiéVérifié Client
10
Catégorie : Service
Water pump and timing
Matt was excellent. Water pump went out on the road. Vehicle was towed in on Saturday. Repair was completed by Friday. This is my plow truck got it back in time for snow. Very pleased with the turn around time.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/23/2022 04:29 PM

John, thank you for the excellent review. We're so glad that we were able to get your plow truck up and running just in time! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
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Matt Brunner
DK
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DAVID K.
Rathdrum, ID
Ford Explorer
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
11/01/2022
client vérifiéVérifié Client
7
Catégorie : Service
Delay on repair
I was asked to wait two months before I could bring the car in for two months of no radio or hands free telephone. After waiting the two months it would take another week to get the part.
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Matt Brunner
AB
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ALLAN B.
Otis Orchards, WA
Ford Super Duty F-350 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2022
client vérifiéVérifié Client
10
Catégorie : Service
Efficiency
The guys at Mike White were excellent. They resolved the issue of no backup camera and reverse lights.
They also found a couple items that need attention during their inspection. Very happy with how they treated me and other clients, very professional and courtesy.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/04/2022 12:17 PM

Allan, thank you for the 5 star review! We're so glad that we were able to take care of your backup camera and reverse lights and make sure your vehicle was in tip top condition. Our guests are everything to us and we're grateful for every one! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
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Matt Brunner
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