BP

Brent Parker

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(453 reviews)
77

Client vérifié
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2023
client vérifiéVérifié Client
10
Catégorie : Service
Again and again the best
Brent nailed his customer service once again.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/31/2023 11:23 AM

Thank you for your kind words about Brent! We are so proud of our team and their commitment to providing excellent customer service. We appreciate your business and hope you have a great day!

Employés avec lesquels vous avez travaillé

RW
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Rachelle W.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2023
10
Catégorie : Service
OOPS - typo
Should have said Brent, not Trent. Thanks again service department.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/31/2023 11:23 AM

Thank you for your kind words, Rachelle! We are so glad to hear that you had a great experience with our service department. We strive to provide the best customer service possible and we are glad that we could meet your expectations. Thank you for your business!

Employés avec lesquels vous avez travaillé

Client vérifié
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2023
client vérifiéVérifié Client
10
Catégorie : Service
Quick and Excellent Service
Trent and the guys in service were great. Very kind and helpful.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/31/2023 11:23 AM

Thank you for your kind words! We are so pleased to hear that Trent/Brent :) and the team provided you with great service. We strive to ensure that all of our customers have a positive experience and we are glad that we could meet your expectations.

Employés avec lesquels vous avez travaillé

PL
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PATRICK L.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/30/2023
client vérifiéVérifié Client
10
Catégorie : Service
Ford King Ranch Expedition
Service was excellent, efficient, complete. Customer interactions by staff courteous, thorough, appropriate. Questions answered honestly, completely.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/31/2023 11:23 AM

Thank you for your kind words, Patrick! We are so pleased to hear that you had a great experience with us. We strive to provide excellent service and customer interactions, and we are glad that we were able to meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

BJ
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BRUCE J.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2023
client vérifiéVérifié Client
10
Catégorie : Service
Oil change and tire rotation.
The work was complete and done quickly.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/28/2023 03:48 PM

Thank you for your 5-star review, Bruce! We are so glad to hear that your experience with us was positive and that the work was completed quickly. We appreciate your business and look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

JI
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Jay I.
NEWMAN LAKE, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2023
client vérifiéVérifié Client
10
Catégorie : Service
Diesel service
When my truck indicated an oil change was due, my usual Ford service center was booked a month out. I was able to get an appointment right away at Mike White Ford. The check in was quick and they had my truck ready in 2 hours. The staff was friendly and courteous. Overall a good experience.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/28/2023 09:24 AM

Thank you for your 5-star review, Jay! We are so glad you were able to get an appointment right away and that our staff was friendly and courteous. We appreciate your business and look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

OF
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ORION F.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2023
client vérifiéVérifié Client
10
Catégorie : Service
All was completed on time.
The work was completed on time as promised.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/28/2023 09:24 AM

Thank you for your positive review, Orion! We are glad to hear that the work on your MKZ was completed on time as promised. We strive to provide excellent service and are glad that we could meet your expectations.

Employés avec lesquels vous avez travaillé

TH
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TERRY H.
Spokane, WA
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2023
client vérifiéVérifié Client
10
Catégorie : Service
great service
always 5 start....say what your going to do and do what you say....

they tell me an hour for service...done in 55 min....outstanding....

now I wish Ford would get their act together and provide them with trucks to sell
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/28/2023 09:24 AM

Thank you for your 5-star review, Terry! We are so glad to hear that we were able to exceed your expectations with our service. We appreciate your loyalty and will continue to strive to provide the best service possible. We apologize for any inconvenience caused by Ford's lack of availability and we will continue to work hard to provide you with the best selection of vehicles.

Employés avec lesquels vous avez travaillé

Client vérifié
Spirit Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2023
client vérifiéVérifié Client
9
Catégorie : Service
Very satisfied. Work was completed in timely manner and the service crew was professional and friendly. a timely manner and
Wouldn't recommend any one I didn't trust to work on my vehicle.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/28/2023 09:25 AM

Thank you for your trust in us! We are proud to have earned your confidence and look forward to continuing to provide you with excellent service.

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2023
client vérifiéVérifié Client
7
Catégorie : Service
Oil change
The process was easy! I dropped the truck off in the morning and it was ready by the time they said.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/31/2023 11:24 AM

Thank you for your 5-star review! We are so glad to hear that the process was easy and that your truck was ready when promised. We appreciate your business and look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

MS
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MATTHEW S.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service!
Excellent customer service by the staff!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/24/2023 03:49 PM

Thank you for your kind words, Matthew! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Ford F250
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/24/2023
client vérifiéVérifié Client
3
Catégorie : Service
Recall didn’t get done
Went in for 3 services but I only got 2 done as I wasn’t waiting another hour while my truck sat in parking lot . Had a 8 o’clock appointment but people were ahead of me . Huh ?
Employés avec lesquels vous avez travaillé

JG
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JOANN G.
Sagle, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2023
client vérifiéVérifié Client
10
Catégorie : Service
Very efficient and friendly.
Staff is very attentive. Communication is excellent.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/20/2023 08:19 AM

Thank you for your kind words, Joann! We are so glad to hear that our staff was attentive and that communication was excellent. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

MO
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MICHAEL O.
Coeur D Alene, ID
Ford F350
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/16/2023
client vérifiéVérifié Client
10
Catégorie : Service
Service hiccup
Recently I had a 30,000 mile service on my F-350. They let me know that fuel filters needed to be replaced. Part of the service was tire rotation. The morning after the service my dash display indicated problems with tire pressures. I brought the truck back 2 days after service and they checked the tire pressures and reset the sensors. The brand new front license plate bracket that I purchased was loose again and they reinstalled it. As of today the same license plate bracket is almost falling off again. Overall the service department does a great job, this would have been a five had the tire sensors been reset when serviced. In my opinion the front license plate bracket is a factory design problem that needs to be addressed.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/17/2023 08:45 AM

Thank you for your review, Michael. We're glad to hear that we were able to help you with your F-350. We apologize for the inconvenience with the tire pressure sensors and license plate bracket. We take pride in our work and want to ensure that our customers are satisfied. Please let us know if there is anything else we can do for you.

Employés avec lesquels vous avez travaillé

CI
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CHRISTOPHER I.
SPOKANE VALLEY, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2023
client vérifiéVérifié Client
10
Catégorie : Service
10k service, on time, excellent customer service
On time, excellent customer service
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/15/2023 09:17 AM

Thank you for your 5-star review, Christopher! We are so glad to hear that you had an excellent experience with us. We strive to provide the best customer service and are glad that we were able to meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

KM
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KIRK M.
Hayden, ID
Ford F350
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/14/2023
client vérifiéVérifié Client
2
Catégorie : Service
Superduty oil change
First oil change on the diesel truck. Setting appointment was easy. Dropping off vehicle was nice. Perisonalble service advisors. I have a pre paid oil service plan. I wanted synthetic so I asked to pay the difference in oil price. You would think that would have been an option given when I bought the oil service plan. Took awhile for service advisor to get it figured out. After a bit the second figure made sense and paid bill. First attempt didn’t seem correct. Went to truck to see oil on armrest I’m assuming from elbow. And scuff marks on front part of lower door panel from the work boots going in or out of truck. Guess these are things I’ll have to ask about the next oil change. Truck is about a year old and 2500 miles. So you can imagine it’s in clean condition. Not trying to nitpick but feel these few items should be resolved in the future appointments.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/15/2023 09:17 AM

Thank you for your review, Kirk! We're glad you had a pleasant experience dropping off your F350 and that our service advisors were friendly. We apologize for the confusion with the oil service plan and are glad we were able to get it sorted out. We value your feedback and will use it to improve our services.

Employés avec lesquels vous avez travaillé

TB
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TAMARA B.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2023
client vérifiéVérifié Client
10
Catégorie : Service
oil change and tire rotation
Done on time and a good price.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/14/2023 01:21 PM

Tamara, thank you for your positive review! We are glad to hear that your oil change and tire rotation went smoothly and pleasantly. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

CB
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CHARLES B.
Mead, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/10/2023
client vérifiéVérifié Client
9
Catégorie : Service
Lube service
The service was provided in a timely manner as promised. I drive from Spokane to have work done here and not by the dealerships there.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/13/2023 04:37 PM

Charles, thank you for the good review. We appreciate you making the drive out to Coeur d'Alene and promise to keep making it worthwhile! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

JB
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JULIE B.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Dropped off truck early due to personal schedule problem. No issue with Mike White... got the work done as requested and ready for pickup as planned. Cost precisely what was quoted... no surprises...

thanks
Dave
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/13/2023 04:33 PM

Dave, thank you for the great reviews! We're so glad that your appointment was pleasant and without surprises! Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/08/2023
client vérifiéVérifié Client
9
Catégorie : Service
quick and easy
recommend
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/13/2023 04:31 PM

Anonymous, thank you for the positive review! We're glad that your experience with us was quick and easy. We hope to earn that 5th star on your next experience with us!

Employés avec lesquels vous avez travaillé
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