BP

Brent Parker

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(465 reviews)
77

DW
gravatar
DONALD W.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great
Nice people and extra clean. A+A+A+
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 06/06/2023 12:50 PM

Thank you, Donald, for taking the time to share your positive experience with us! We take pride in providing an exceptional customer experience and we're so glad that you had a pleasant visit. We hope to serve you again soon!

Employés avec lesquels vous avez travaillé

JB
gravatar
JASON B.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2023
client vérifiéVérifié Client
10
Catégorie : Service
Always easy
I’m always impressed whenever I’m here for service of any kind. They often recognize me although they see a lot of people and vehicles. They never push me towards junk I don’t need. Could not be happier with the service we have received here over the years on our vehicles.
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 06/06/2023 12:49 PM

Thank you, Jason! We value your loyalty and it brings us joy to know that you've had a great experience with us. Our team works hard to ensure that we provide top-notch service and that your vehicle works at its best. We look forward to continuing to provide you with excellent service!

Employés avec lesquels vous avez travaillé

WR
gravatar
WENDY R.
Coeur D Alene, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2023
client vérifiéVérifié Client
9
Catégorie : Service
Great service -
Was very happy with service - as usual
Gracie W. de Mike White Ford of Coeur d'Alene a répondu le 06/01/2023 01:39 PM

Thank you so much for your loyalty, Wendy! We at Mike White Ford of Coeur d'Alene really appreciate it and strive to provide our customers with the highest level of service. We're glad we could meet your expectations once again.

Employés avec lesquels vous avez travaillé

Client vérifié
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2023
client vérifiéVérifié Client
10
Catégorie : Service
Oil change.
I received an oil change and they were quick and easy to work with.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/31/2023 10:55 AM

Thank you for taking the time to write a review for us! We're glad to hear that your oil change was quick and easy. We strive to give our customers the best experience possible, so it's great to hear that we met your expectations.

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2023
client vérifiéVérifié Client
10
Catégorie : Service
Oil change
Very hassle free and convenient.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/25/2023 08:24 AM

We are so pleased to hear that your experience was hassle free and convenient! We strive to provide the best service to our customers and it is very rewarding to hear that we exceeded your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

CR
gravatar
COLLEEN R.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2023
client vérifiéVérifié Client
10
Catégorie : Service
Professional
Always greeted with a smile and a professional manner ?
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/22/2023 03:29 PM

Thank you for taking the time to share your experience at Mike White Ford of Coeur d'Alene. We appreciate your positive feedback and are glad to hear you were greeted with a smile and professional manner. Our team strives to provide a pleasant and helpful environment for our customers. We look forward to continuing to serve you.

Employés avec lesquels vous avez travaillé

DD
gravatar
DAVID D.
Spirit Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2023
client vérifiéVérifié Client
10
Catégorie : Service
Quick, comprehensive and polite.
Waited for the truck to be serviced. The facilities were excellent (coffee, water, etc.). Seating was above par.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/15/2023 04:19 PM

Thank you for your kind review, David! We are so glad to hear that you enjoyed your experience with us. We strive to provide the best service and facilities for our customers, and we are glad that you felt comfortable while you waited.

Employés avec lesquels vous avez travaillé

ME
gravatar
MAYTE E.
Hayden, ID
Ford E450
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/12/2023
client vérifiéVérifié Client
10
Catégorie : Service
Pleasant and professional
Pleasant and professional Service Dept crew. They were quick, thorough, and ended being cheaper than originally quoted. A very nice experience.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/15/2023 04:18 PM

Thank you for your kind review, Mayte! We are so pleased to hear that you had a pleasant and professional experience with our Service Department. We strive to provide our customers with the best service possible, and it's great to hear that we exceeded your expectations. We appreciate your business and look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

JT
gravatar
JEFFERY T.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/10/2023
client vérifiéVérifié Client
10
Catégorie : Service
Oil change
As usual, the service was top notch. The job was done in less time than was estimated.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/12/2023 08:09 AM

Thank you for your continued loyalty, Jeffery! We are so pleased to hear that the service was top notch and that the job was completed in less time than estimated. We strive to provide the best service possible and are glad that we could exceed your expectations.

Employés avec lesquels vous avez travaillé

WF
gravatar
WARREN F.
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2023
client vérifiéVérifié Client
9
Catégorie : Service
Ranger Pickup
Well done and quick
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/08/2023 11:51 AM

Thank you for your kind review, Warren! We are so pleased to hear that your experience with us was well done and quick. We strive to provide the best customer service and we are glad that we could meet your expectations. We look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

JH
gravatar
JOSEPH H.
Colville, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/05/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
As It has been for the last 3+ years, service has been fast ,efficient and through. Service personnel are always polite and keep you informed of any additional items that may need to be serviced and the time and cost for these services. Great dealership.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/08/2023 11:53 AM

Thank you for your continued loyalty and support, Joseph! We are so pleased to hear that our service has been fast, efficient, and thorough. We strive to provide the best customer service and are glad that our service personnel have been polite and kept you informed. We appreciate your business!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/05/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service .
Everyone was very professional and polite. They answered all my questions and provided helpful information.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/08/2023 11:53 AM

Thank you for your kind review! We are so pleased to hear that our team was professional and polite, and that they were able to answer all your questions. We strive to provide the best customer service and we are glad that we could meet your expectations.

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/04/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent
My service contacts were polite and personable.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/15/2023 04:17 PM

Thank you for your kind review! We are so pleased to hear that your service contacts were polite and personable. We strive to provide the best customer service possible and are glad that we could meet your expectations. We look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

RR
gravatar
RICHARD R.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2023
client vérifiéVérifié Client
8
Catégorie : Service
Fast service
Took me in without appointment as battery went dead. Out in an hour.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/02/2023 04:12 PM

Thank you, Richard, for taking the time to share your experience with us. We are so glad to hear that we were able to get you back on the road quickly. We strive to provide excellent customer service and it's great to know that we achieved that for you. We appreciate your business and hope to see you again soon.

Employés avec lesquels vous avez travaillé

RB
gravatar
RONALD B.
Oakesdale, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/28/2023
client vérifiéVérifié Client
10
Catégorie : Service
Long but good
Longer than normal wait which isn’t normal there. They were pretty busy. Understandable for sure. Love going there, Gr8 people and Gr8 service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/01/2023 11:28 AM

Thank you for your review, Ronald. We appreciate your business and are glad to hear that you enjoy coming to Mike White Ford of Coeur d'Alene. We apologize for the longer than normal wait time and understand that it can be inconvenient. We strive to provide the best service possible and will continue to work hard to ensure that our customers have a great experience. Thank you again for your feedback.

Employés avec lesquels vous avez travaillé

Client vérifié
Dalton Gardens, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2023
client vérifiéVérifié Client
10
Catégorie : Service
great
was treated very well
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/01/2023 11:28 AM

Thank you for your kind words! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/26/2023
client vérifiéVérifié Client
10
Catégorie : Service
quick , courteous , professional
This is why I keep coming back to Mike White Ford, these guys greet you with a smile, ask all the right questions and get the service complete in the time they quoted me.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/01/2023 11:28 AM

Thank you for your kind words! We are so glad to hear that you keep coming back to us for your service needs. We strive to provide excellent customer service and are glad that we were able to meet your expectations. We appreciate your business and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

EB
gravatar
ERIN B.
Coeur D Alene, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/25/2023
client vérifiéVérifié Client
0
Catégorie : Service
Forgotten customer
I scheduled an appt for a tire rotation. Dropped my car off on time with Brent. I was told it would take approx an hour to an hour and fifteen minutes to complete, maybe done earlier since it was just getting the tires rotated. I told him I would wait in the lobby. After waiting an hour, I checked in to make sure I heard him correctly on the wait time. And he reassured me that I heard him correctly. He checked for my paperwork, had someone call to see if my car was getting worked on, but my car was just sitting there for that entire hour, like myself, and my paperwork was misplaced. My tires never got rotated, this was a complete waste of my time. This was not my first issue with the service department regarding my tires. I definitely won’t be back unless it’s for something covered under the tire warranty.
Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Clean facilities. Friendly professional staff.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/24/2023 04:29 PM

Thank you for your kind words! We are so pleased to hear that you had a great experience with us. We strive to provide excellent customer service and a clean environment for our customers. We appreciate your business and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

BL
gravatar
BRIAN L.
Athol, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2023
client vérifiéVérifié Client
10
Catégorie : Service
Exceeding expectations.
Had a couple small issues with my car I asked them to look at. Both were addressed at no extra cost.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/24/2023 04:29 PM

Thank you for your review, Brian! We are so glad to hear that we were able to address your issues without any extra cost. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.