BP

Brent Parker

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(459 reviews)
77

DH
gravatar
DALLAS H.
Plummer, ID
Ford F350
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/24/2025
client vérifiéVérifié Client
8
Catégorie : Service
Oil change
No comment
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/25/2025 12:19 AM

 Hey Dallas, thanks for the four-star rating! We're glad you had a solid experience at Mike White Ford. If there's anything we can do to bump that up to five stars next time, just let us know—the whole team is here to help. Enjoy the miles!

Employés avec lesquels vous avez travaillé

CM
gravatar
CHAD M.
Harrison, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2025
client vérifiéVérifié Client
10
Catégorie : Service
Courteous efficient resourceful
Thank you, Brent Parker! My whole service was great and You communicated so well…and told me exactly when the engine filter I need will be replaced and told me to come on in and you will take care of it!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/22/2025 01:05 PM

We're excited to hear that you had a great experience with us, Chad! Communication is key in any relationship, including the one between you and your engine filter. We want to keep that primed and in top condition! We're glad Brent was there to keep things running smoothly. If you ever find yourself needing assistance again, don't hesitate to give us a shout. Happy driving!

Employés avec lesquels vous avez travaillé

Client vérifié
Hauser, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great Service! Felt Like They Went Above & Beyond
Felt like the wanted to take care. Felt like they went above and beyond with their service.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/17/2025 07:01 AM

We appreciate you taking the time to share your experience. It's great to hear that our team made you feel valued and went the extra mile to ensure your needs were met. At Mike White Ford, we believe that caring for our customers is just as important as selling cars. Hope your vehicle brings you plenty of joy on the road!

Employés avec lesquels vous avez travaillé

SB
gravatar
SCOTT B.
Huetter, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2025
client vérifiéVérifié Client
10
Catégorie : Service
Routine Service
Received excellent service. Advisor took care of everything. Called the following morning for pick-up. Went over everything. Very satisfied. Great experience.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/16/2025 10:27 AM

We're glad to hear you had such a great experience with our service team, Scott. It sounds like our advisor really knocked it out of the park! We're always ready to field any questions and make sure you're taken care of, right down to the details. If you need anything else or have more adventures in car ownership ahead, you know where to find us!

Employés avec lesquels vous avez travaillé

HW
gravatar
HELEN W.
Spirit Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/15/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great service
As always, received excellent service. My service advisor was friendly and courteous.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/15/2025 02:08 PM

We're happy to hear that you had an excellent service experience, Helen! Our team believes that friendly and courteous service is the key to keeping everyone happy—and we love happy customers. We appreciate your trust and look forward to continuing to serve you. Enjoy the road!

Employés avec lesquels vous avez travaillé

JL
gravatar
JUDAH L.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2025
client vérifiéVérifié Client
10
Catégorie : Service
Easy scheduling and painless service
Got an appointment quickly and service took less time than promised
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/07/2025 08:27 AM

Thanks, Judah! We are glad to hear that you had a quick appointment and that our service team was able to get you back on the road faster than expected. It sounds like we nailed the art of speed! Your time is valuable, and we’re delighted to have helped you out. If you ever need assistance again, you know where to find us!

Employés avec lesquels vous avez travaillé

VM
gravatar
VICKI M.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great Service and Communications
Great service and communications.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/01/2025 08:21 AM

We appreciate your feedback, Vicki, and are delighted to hear that you were pleased with our service and communication! Clear communication is such an essential part of automotive sales and service. Our goal is to make it all as easy and straightforward as possible for our customers. If there's anything else you need, just let us know!

Employés avec lesquels vous avez travaillé

GA
gravatar
GEORGE A.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2025
client vérifiéVérifié Client
10
Catégorie : Service
another "the works" service
another works service package plus 60,000 mile service for the transmission. Great service as always and comfortable waiting area.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/30/2025 05:10 PM

We appreciate you taking the time to share your experience with us! It's fantastic to hear that our service package and transmission maintenance met your expectations. We aim for comfort and convenience, and it sounds like our waiting area made the process a little more bearable! Thanks for your trust in us. Call on us whenever you need us--we'll be here!

Employés avec lesquels vous avez travaillé

RG
gravatar
RICHARD G.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2025
client vérifiéVérifié Client
10
Catégorie : Service
oil change/tire rotation
professional, on time
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/29/2025 11:03 AM

We appreciate your feedback, Richard, and are glad to hear that you found our team to be professional and punctual. It's always nice to know that we are right on time! Your support means a lot to us, and we look forward to serving you in the future.

Employés avec lesquels vous avez travaillé

WK
gravatar
WILLIAM K.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great service always a professional group of service employees
Always a professional group of employees. Enjoyed my talk with the sales person
Good coffee and nice waiting area.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/28/2025 11:25 PM

We appreciate you taking the time to share your experience with us, William! It’s great to hear that our team made a positive impression and that you enjoyed our coffee and waiting area. We aim to create a comfortable environment to blend business with a little relaxation. If you ever find yourself in need of more vehicle advice or, say, an espresso refill, you know where to find us!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
06/28/2025
client vérifiéVérifié Client
5
Catégorie : Service
Impersonal
The Service Dept. brims with efficiency, but very little individual interest in the customer. From the first phone call to the vehicle pickup, it's all about getting me in and out. I have to ask about things like rebates and coupons. This last visit started out as an oil change, then "filters are dirty, do you want us to change?" Then sticker shock, $190 for the service, no one gave me a price quote or reviewed the work order in detail when I picked it up.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/02/2025 01:55 PM

Thank you for raising these issues to us. It sounds like we've got some work to do in terms of making sure that our communication measures up to the expectations that we set for ourselves. We never want our guests to feel any sort of sticker shock and we're sorry that you had that experience. We will work to improve upon this in the future.

Employés avec lesquels vous avez travaillé

DP
gravatar
DAVID P.
Deer Park, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2025
client vérifiéVérifié Client
10
Catégorie : Service
Excellent
I pulled in they were at my door waiting got in and out in 30 to 40 minutes
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/28/2025 11:34 PM

We appreciate your feedback, David, and are glad to hear that our team was quick on their feet! It sounds like you had a speedy experience that rivals a Formula 1 pit stop. We strive to make sure that our customers are in and out without any unnecessary laps. If there's anything else we can assist you with, don’t hesitate to reach out!

Employés avec lesquels vous avez travaillé

DS
gravatar
DAVID S.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2025
client vérifiéVérifié Client
10
Catégorie : Service
Quick oil change
I was happily surprised to get my oil changed in my pickup in well under an hour. This facility is the only place that has changed my oil and it’s always done proficiently and professionally. The staff that does the check in are always polite and have all my information ready when I walk in.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/19/2025 09:58 AM

We appreciate your feedback, David, and are glad to hear your oil change experience exceeded your expectations. It's great to know our team is efficient, professional, and ready to go when you arrive. We aim to make our oil changes fast and easy, so we're happy that we hit the mark. If you ever have any suggestions or need anything else, don’t hesitate to let us know!

Employés avec lesquels vous avez travaillé

MC
gravatar
MIKE C.
Rockford, WA
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2025
client vérifiéVérifié Client
9
Catégorie : Service
Oil Change.
I had the oil changed on my F350 and it was very easy and the folks were friendly.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/18/2025 10:22 AM

We appreciate you taking the time to share your experience with us, Mike! We're glad to hear that your oil change on the F350 was smooth sailing and that our team made the process a breeze. It sounds like we can add "friendliness" to our list of services! If you have any more automotive adventures in the future, we're here and ready to help.

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/17/2025
client vérifiéVérifié Client
9
Catégorie : Service
Responsive
Always responsive and timely! Great customer service!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/18/2025 07:05 AM

It's fantastic to hear that our team was able to provide you with responsive and timely service! We aim to deliver customer service that makes your life easier. If there's anything else we can do to earn that fifth star, just let us know. Your feedback is what keeps us on our toes!

Employés avec lesquels vous avez travaillé

Client vérifié
Farmington, WA
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/14/2025
client vérifiéVérifié Client
8
Catégorie : Service
Always fine service--a couple of "customer service" issues this time
Had an oil change appointment, and like always, excellent service. They even fixed a rear cab brake light that had burned out.

There were a couple of "customer service" issues that were a bit disappointing, however.

1) I made my appointment 2 weeks ago, and the person I made the appointment with said nothing about a fairly significant price increase for an oil change. In March the oil change was $58 and change (no tire rotation).. Today, when I checked in, I was told the price was $83 and change (no tire rotation).

A business certainly isn't required to let customers know about price increases--and to be fair I didn't ask when I made my appointment. However, a customer doesn't have much choice when you are standing at the counter and have scheduled time out of an already busy schedule for an oil change, I was just taken by surprise, I guess.

2) Service tech or driver left an oil/grease spot about the size of a quarter just in front of the driver's seat on the carpet just missing the floormat. Was a protective paper used?
I think I was able to clean it--will have to wait until tomorrow after the carpet dries to know for sure.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/15/2025 07:56 AM

We appreciate you taking the time to share your thoughts with us! We're pleased that you found our service excellent and that we could fix that pesky brake light for you. Safety first! We genuinely apologize for the surprise price increase, however. Like everyone, we sometimes have to make changes in our pricing to reflect material cost increases, but we should have done more to keep you in the loop. We definitely want to make sure our customers feel prepared and informed when it comes to service costs. As for the oil spot, nobody wants to find that unwelcome addition on their carpet. We usually use protective covers to avoid these mishaps, so it's disappointing to hear we fell short in that area. We're glad you were able to tackle the cleanup. We'll be sharing your feedback with the team so we can up our game. Thank you for being part of the Mike White Ford family!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great service
N/a
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/14/2025 04:44 PM

Thanks for the five-star rating! We're glad to know you had a positive experience with our team! If there’s anything particular you’d like to share or any way we can help further, feel free to let us know. Your feedback is like gold, even the nuggets that come without a map.

Employés avec lesquels vous avez travaillé

CL
gravatar
CHESTER L.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/05/2025
client vérifiéVérifié Client
10
Catégorie : Service
it very goog
ALL WENT GREAT
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/05/2025 11:14 AM

We appreciate your feedback! It sounds like everything went smoothly, which is music to our ears. If we could bottle up that kind of experience, we’d have a bestseller on our hands! If there's anything else we can help you with, just let us know.

Employés avec lesquels vous avez travaillé

RR
gravatar
ROBERT R.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/02/2025
client vérifiéVérifié Client
10
Catégorie : Service
Quality service
Quality service from start to finish great personal
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/02/2025 03:44 PM

It's wonderful to hear that you experienced quality service throughout your visit! Our team always aims to treat customers like family. We're glad you felt that personal touch and hope the journey with your vehicle continues to be smooth. If you need anything else, you know where to find us!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Very friendly
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/31/2025 10:46 PM

We're glad to hear you enjoyed your experience! Friendly faces really do make a difference in your car shopping journey. We appreciate you taking the time to share your feedback. Looking forward to welcoming you back for your next adventure!

Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.