WB

WILL BISHOP

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(917 reviews)
67

KS
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Kevin S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
welcoming and friendly
?
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 10:24 AM

 We appreciate your kind feedback about our business and employees Kevin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AB
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Allan B.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Al
I've been coming to Pohanka Hyundai for years the service reps, personnel and mechanics are very respectful and very professional and the service is fantastic.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/12/2020 02:11 PM

We appreciate your trust Allan, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DS
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Donna S.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Great customer service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/12/2020 01:43 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VM
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Valerie M.
Upr Marlboro, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/06/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Convenience
Mr. Will Bishop was very professional and courteous. 5 Stars!

I didn’t give 5 stars because I had to return two days later, because a part I had ordered months ago, was not put on my car. The service department decided to fix the problem with the existing part, which broke the following day.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:33 AM

Thank you for your feedback Valerie. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and promise to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ER
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Ebone R.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding service
I had a great service experience as usual, Will is always the best and the only one I look for when getting my car serviced. This was my 30,000 mile service and I greatly appreciate how my car feels after service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:20 AM

 We appreciate your kind feedback about our business and employees Ebone. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CJ
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Cathy J.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
proffessional attitudes and all questions are addressed
I had a great experience with everyone from the attendant who greeted me outside , the service advisor and the cashier. I was just a little surprised that the turbo went in a 2yrd old SUV under warrenty
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:18 AM

 We appreciate your positive feedback about our business and employees Cathy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
clean and friendly environment
Service reps know the product and willing to share experienes
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:07 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TM
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Tammi M.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Staff very friendly , Address your concern
My concern was handled didn’t take long at all, I’m very satisfied over all.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/29/2020 02:32 PM

We appreciate your trust Tammi, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CB
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Charles B.
Woodbridge, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
During these trying times the pohanka service staff remains professional and helpful.
Kudos to Mr. Will Bishop for his professionalism and helpful disposition. He Is an exemplary employee and Is one of the primary reasons I patronize your store.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/29/2020 02:32 PM

Thank you for your wonderful 5 star rating Charles, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

WM
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William M.
Bowie, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service writer was very professional
May be attention to detail is necessary in some repairs.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/29/2020 02:28 PM

Thank you for your feedback William. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KM
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Kenneth M.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
Will did a great job communicating and helping me plan out my repairs. He and the rest of the staff are always considerate of my time.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/14/2020 01:53 PM

We appreciate your trust Kenneth, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MW
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Monica W.
Capitol Heights, MD
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Okay service
When I left my vehicle with the service department they detached my personal keys and left them in my vehicle, then the Service guy turned on my auto start which then locked me out of my vehicle. However Mr. Bishop was able to get me into my vehicle quickly and with a smile!! Oil change took over 2 hours and when I go to College Park there service is always less than that.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/14/2020 01:53 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

IB
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Ian B.
Capitol Heights, MD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Had my car for 9 days without an update
I said I wouldn’t write a review but they keep sending me the email to review my last visit so here it go. I dropped my car for “early bird drop-off” June 25th for the check engine light illuminated they diagnosed it to a sensor and told me they have to order the part and it would be in the next day. That was the last I heard from anyone at the dealership about my car and it wasn’t until July 1st when I walked over to the General Manager’s office and told my situation. He of course got my car repair done, really?..I’m just fortunate to have another car but could you imagine if that was someone’s only car? No loaner vehicle, no real explanation of why it took so long, just I’m sorry, I understand your frustration...oh and take this bill for $300.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/14/2020 01:52 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
My only complaint is they do not take appointments.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/10/2020 03:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KP
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Karen P.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional Service
As a consistent customer of the service department, I am never disappointed with the care I receive for my vehicle. I am given the necessary information on what to expect for upcoming care. It helps me prepare financially for the upkeep.
Will Bishop is always a great help and answers all my questions and puts me at ease.
Now if only after being the pervious owner of 2 Hyundai Sonata's, and current owner of 2 Hyundai Sonata's, one with 378,000 miles , they would offer a one time FREE major maintenance service.
I've been a faithful customer of Pohanka Hyundai Capitol Heights for a long time!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/10/2020 02:59 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JW
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Jerome W.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
CUSTOMER SERVICE WITH KNOWLEDGEABLE TEAM MEMBERS
Service Advisor, Will Bishop is one of the best in the business. We have followed his advice and recommendations for nearly 4 years and have gotten the best performance from our Hyundai Sonata. His candor and professionalism can be relied upon to ensure the best of service at your budgeted price. Now we have to consider converting all of our vehicles to Hyundai knowing that we can rely upon quality maintenance and support from professionals such as Mr. Will Bishop.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/07/2020 07:51 AM

 We appreciate your AMAZING feedback about our business and employees Jerome. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LC
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Laverne C.
Largo, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great experience
The service was great
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/07/2020 07:40 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Laverne. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RS
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Rasheedah S.
Washington, DC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/01/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Why do I need a title
No need to type a review.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/03/2020 02:04 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PJ
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Patricia J.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Trust
I would not trust any other dealership to perform repairs, and examining my vehicle. The professionalism of the staff is over the top. The service technician's is the first stop and then to the service department for the repairs. They are forthcoming with what they find and willing to show you.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/30/2020 02:15 PM

We appreciate your trust Patricia, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TD
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Tamonie D.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/28/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
New Engine
Engine went out in Sante Fe.. Hyundai paid 90% I paid 10% because it was just out side the warranty of course.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/30/2020 02:14 PM

We appreciate your trust Tamonie, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.