ST

Sean Tolton

ASM
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

DH
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Dorothy H.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Convenient location
convenient location
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/23/2019 02:53 PM

 We appreciate your kind feedback about our business and employees Dorothy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CS
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Christine S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional
Excellent
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/22/2019 03:39 PM

Thank you for your review and for choosing Pohanka for your service Christine. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DC
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Dorothy C.
Cheltenham, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
Professional greeting, prompt answers to my questions and fast service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/22/2019 03:38 PM

 We appreciate your positive feedback about our business and employees Dorothy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AH
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Anita H.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
.
Customer service is excellent .
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/18/2019 04:00 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BA
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Billy A.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/17/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
I had the pleasure of interacting with Sean as I walked through the door. He was extremely courteous, and professional. This is not my first time meeting him. He has consistently been "on point" with each visit. In my opinion, Sean is a great asset to your company.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/22/2019 03:32 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CE
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Carl E.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Took care of my car
Sean kept me informed with what was going on with my car
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/18/2019 03:59 PM

 We appreciate your positive feedback about our business and employees Carl. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SC
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Slats C.
Suitland, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
10/16/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Cust
Excellent service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/18/2019 03:54 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CT
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Connie T.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
"friendly customer service!"
"excellent!"
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/15/2019 03:35 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Connie. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service
Excellent experience, they use text messages to keep you updated, have a decent area to wait.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/15/2019 03:34 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

GF
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Gloria F.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/11/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
First Time Service
What made my visit outstanding was the overall service I received from a gentleman named Sean. He was extremely patient towards my needs for my first time service check.

Thank you Mr. Pohanka for making Sean a part of the Pohanka team.

In appreciation,

Gloria Fuller
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/15/2019 03:34 PM

Thank you for your wonderful 5 star rating Gloria, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MT
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Marsha T.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/10/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Polite, great customer service
Quick and friendly service. Kept me informed, offered options.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/15/2019 03:30 PM

 We appreciate your kind feedback about our business employees Marsha. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SR
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Stephanie R.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Exceptional Service
I just want to that Sean T., every time I come to Hyundai Capitol Heights he goes above and beyond my expectations. He explains everything that needs to be done and make the best suggestions to keep my car at it’s highest performance.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/09/2019 03:21 PM

We appreciate your trust Stephanie, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TG
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Tracey G.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/08/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean is awesome!
Sean was great to work with.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/09/2019 03:21 PM

 We appreciate your kind feedback about our business employees Tracey. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LC
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Linda C.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Tremendous customer service from the time you step foot in the door. Always listens to your concerns and always provides me a car wash when I visit!
I have nothing but positive things to say
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/07/2019 03:38 PM

 We appreciate your positive feedback about our business and employees Linda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KJ
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Keyaira J.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
First service after buying my car
Originally went up to the dealership just to pick up my hard tags but my car let me know it was time for it to be serviced as well. Sean let me know what the service light could possibly mean and gave me a few options. He kept me informed with what was going on with my car. I got an oil change and they reset something in my car as well. It’s running smoothly now. Sean also let me know what I should get the next time my car is to be serviced.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/07/2019 03:35 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Keyaira. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AR
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Anthony R.
Glenarden, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The Best Service In Maryland...Hands DOWN!!!
Great People, Great Atmosphere, & Awesome Service!!!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/03/2019 02:16 PM

Thank you for your wonderful 5 star rating Anthony, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

HM
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Herbert M.
Kettering, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Location
Overall the service is good
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/03/2019 02:13 PM

Thank you for your review and for choosing Pohanka for your service Herbert. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LD
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Lorraine D.
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
MyGenesis
I appreciate the friendliness of the Associates every time I bring my car in for service. They get you in and get you out! The maintenance team does a great job on my car. I trust them with my service! They help me to keep my car running.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/03/2019 02:12 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Lorraine. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ML
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Melyssa Elizabeth L.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always Great Service!
I can always rely on great and timely service over at pohanka.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/03/2019 02:11 PM

 We appreciate your kind feedback about our business Melyssa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AM
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Arminta M.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome Service
I'm always happy to take my car in for service here. Sean the technician I usually works with always explains everything that happening each step of the way and he makes sure I'm in and out. I always appreciate the great service. Thank you!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/03/2019 02:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Arminta. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.