ST

Sean Tolton

ASM
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

VB
gravatar
Vincent B.
Fort Washington, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/08/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional
Courteous
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/08/2019 03:17 PM

 We appreciate your positive feedback about our business and employees Vincent. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JB
gravatar
Johnny B.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/07/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
My service representative (Sean) was very professional. He explained the details of what was included in the scheduled maintenance. He kept me informed via text message as to the progress of the work. He also explained to me what additional services may be needed. Overall, I had a very good customer experience me thanks to Sean and also to the technician who did the work on my vehicle.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/11/2019 03:26 PM

Thank you for giving us a perfect rating and for recommending Sean to other potential customers Johnny. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BS
gravatar
Brian S.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/06/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
rating for Sean
they get you in and out in a timely manner
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/06/2019 03:15 PM

We appreciate your trust Brian, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

GP
gravatar
Gail P.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Satisfied Customer
Shaun in the service department is ALWAYS on point! Very kind, and thoughtful.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/06/2019 12:00 PM

 We appreciate your AMAZING feedback about our business and employees Gail. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Greater Landover, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Services
Sean - Excellent customer services in the service dept
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/04/2019 03:49 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PW
gravatar
Paulette W.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean Tolton . He is excellent in providing information about what is going on with my car and letting me know what needs to nb
Sean Tolton . He is excellent in doing his job. He is professional and very knowledgeable and being honest with me.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/04/2019 03:48 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Paulette. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TD
gravatar
Tamonie D.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Routine service
In And out for routine service. Sean is the best.. doesn’t try to talk you into unnecessary repairs.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/01/2019 03:48 PM

We appreciate your trust Tamonie, we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RK
gravatar
Raymond K.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/31/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good service reps.
The service representatives are the best. They are courteous and able to take care of the reason you came in for and make recoomendation about upcoming service needs.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/01/2019 03:47 PM

 We appreciate your positive feedback about our business and employees Raymond. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ST
gravatar
Senney T.
White Plains, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
services
The service that I receive was excellent.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/01/2019 03:47 PM

Thank you for your review and for choosing Pohanka for your service Senney. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SP
gravatar
Steven P.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/30/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Sean has been my service tech for nearly decade and has taken excellent care of all three of my Hyundai's.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/31/2019 03:34 PM

Thank you for your wonderful 5 star rating Steven, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come, see you next time!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RL
gravatar
Ronald L.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/29/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car owner
Customer service is always on point. Sean is very customer friendly and ensure that all my request is completed and he advise me on the things that needs to be completed.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2019 02:50 PM

 We appreciate your AMAZING feedback about our business and employees Ronald. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TG
gravatar
Tamara G.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/28/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
great great excellent customer service
Sean and Miguel was very great and helpful.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2019 02:49 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Tamara. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CO
gravatar
Carlos O.
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/26/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Service
Love the customer service, friendly atmosphere and knowledgeable staff
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2019 02:43 PM

 We appreciate your kind feedback about our business and employees Carlos. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

EC
gravatar
Ethelene C.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Efficient mrSaun
Mr.Saun is very polite and efficient at his job thanks for his careing for his customers
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2019 02:38 PM

 We appreciate your kind feedback about our business and employees Ethelene. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ER
gravatar
Edward R.
Riverdale, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Edward Rai
Sean is a credit to your organization
He is kind very very honest
And a pleasure to deall with
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/29/2019 02:38 PM

 We appreciate your positive feedback about our business and employees Edward. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Hollis, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Excellent service as usual. Clean, professional and cost effective.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/24/2019 03:28 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Prompt, Personal and Reliable Service
I appreciate the friendly and quality service that Service Advisor, Sean Tolton, provides on my visits to Pohanka Hyundai.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/24/2019 03:27 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TS
gravatar
Tonya S.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/24/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Repairs
Very professional team. The service writer explained the process and made me feel comfortable about the repairs. He kept me informed step by step. He answered all my questions.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/24/2019 03:26 PM

We appreciate your trust Tonya, we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CH
gravatar
Charles H.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Routine maintenance and recall service
No appointment needed Indicated time for service was spot on. Friendly service adviser.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/24/2019 03:25 PM

 We appreciate your positive feedback about our business and employees Charles. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KM
gravatar
Kevin M.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/23/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good professional and friendly customer service!
Timely service!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/24/2019 03:20 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Kevin. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.