ST

Sean Tolton

ASM
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

Client vérifié
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Very Professional Service with a Personal Touch
I have been totally spoiled by the service I get from Pohanka Hyundai. One of the staff drives my car in for me and hands over the service to Sean, the service manager assigned to me since 2014. He takes personal care of the service I’ve received, even coming in on his day off to make sure my car’s service was handled properly.
My car is returned to me, usually in much better, cleaner condition than it was in before the service. I am very pleased.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/05/2020 02:02 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

EB
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Evelon B.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundai Service
The service representatives are very friendly, let you know what your problem are if there are any, also how long it will take for your repairs. Sean Tolton always greets you with a smile, when he lets you know you vehicle is ready still smiling, let’s you know if you have any questions or problems don’t hesitate to give him a call.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/05/2020 02:01 PM

We appreciate your trust Evelon, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Greater Landover, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Services
Sean is in the service dept. He is very professional, and he has excellent customer services. He's always smiling and speaking with a welcoming attitude, since 2013. Thank you. It is appreciated.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/05/2020 01:57 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CC
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Claudette C.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/02/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Courtesy
The service was excellent. Service man courteous and honest.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/04/2020 02:13 PM

We appreciate your trust Claudette, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
06/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Review
Would recommend
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/04/2020 02:13 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PW
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Paulette W.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean Tolton . He is very professional and he show that he cares about providing the best service he can.
Excellence service because of Sean.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:46 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Paulette. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BH
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Bluette H.
Fairmount Hgt, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
maintainance service. I, Bluette Hutton, don"t understand this question.
My service from Mr Tolton. He can answer any question I have. He explain things so I can understand just what is going on with my car. He makes me feel comfortable.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:45 PM

We appreciate your trust Bluette, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SW
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Summer W.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Quick Fix
Trimming on outside was popping up, they fixed it quickly with no problems. I was in and out within the hour!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:45 PM

 We appreciate your positive feedback about our business and employees Summer. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MF
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Michael F.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The service was outstanding. My rep Sean was very good
Sean was very good to my needs. I enjoyed my first experience with Pohanka.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:43 PM

 We appreciate your kind feedback about our business and employees Michael. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SD
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Sanford D.
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
My experience with the Pohanka Hyundai dealership has been fantastic for the almost 7 years I have owned my 2013 Sonata. Sean in the Service Department has handled most of my business with Pohanka, and he has always done an exemplary job of: explaining what needs to be done, providing an accurate estimate, and all while being friendly and gracious.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:39 PM

Thank you for your wonderful 5 star rating Sanford, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PR
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Patricia R.
Bryans Road, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Excellent teamwork an excellent service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/28/2020 08:00 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Patricia. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DL
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Donna L.
Waldorf, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
D. Y. L
Everyone was pleasant.
My car was ready on time as promised.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/28/2020 07:56 AM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BA
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Billy A.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
SATISFIED CUSTOMER
Every time I bring my car in for service, I am met with one of the most professional persons I have dealt with in sometime. His name is Sean who works at the Capital Heights location. He has consistently provided me with courteous, honest service. He takes the time to explain things in detail what my car needs or doesn't need. Sean makes sure I'm completely satisfied. Whenever I do come back, I will definitely be looking for him ONLY. Please make sure that he is recognized for the outstanding job that he does. I would have submitted this sooner, but had problems with opening it on my laptop and tablet.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/24/2020 02:12 PM

Thank you for your wonderful 5 star rating Billy, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PL
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Pamela L.
Cheltenham, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent 'Customer Service
N/A
SEAN IN Service Department.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/14/2020 02:19 PM

We appreciate your trust Pamela, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Great service Sean
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/14/2020 02:19 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/08/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service could be better
Service technicians need to listen better to the customers and go over all the recommended services at time of service and give the customer the option to accept or decline certain services. Better customer service would go a long way.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/08/2020 01:02 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SE
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Sean E.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great
The best team 6⭐️⭐️⭐️⭐️⭐️⭐️
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/06/2020 02:01 PM

Thank you for your wonderful 5 star rating Sean, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LR
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Lashaun R.
Washington, DC
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
04/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean was good
Sean checked me in he was great
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/03/2020 07:13 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/09/2020 12:55 PM

Thank you for providing your feedback we will address those concerns with the appropriate department, unfortunelty this survey is for your Service Advisor Sean who took care of you. We will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PM
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Pamela M.
Greater Landover, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service department
Service was excellent. Service advisor was very knowledgeable and explained the problem with my car thoroughly. He saw to it that I was informed of every step in the repair needed for my vehicle.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/03/2020 09:31 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Pamela. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JB
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Joseph B.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
I've always received great service from Sean and his team! I appreciate the courtesy and attention to detail when I'm seeking service for my car.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/03/2020 09:30 AM

We appreciate your trust Joseph, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.