KS

KIRSTEN SHANNON

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(210 reviews)
64

JF
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Janet F.
Fairmount Hgt, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Janet Fortson
Staff is always friendly and your out on time.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/23/2020 04:47 AM

Thank you for your feedback Janet. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Employés avec lesquels vous avez travaillé

WH
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Walter H.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding service
Kirsten was kind and courteous .
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/22/2020 07:11 AM

We appreciate your positive feedback about our business and employees Walter. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

KT
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Kevin T.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The service
Great car dealer.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/19/2020 05:00 AM

We appreciate your positive feedback about our business and employees Kevin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Client vérifié
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional and courteous
The atmosphere has always been great, clean and staff member conduct in professional manner.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/16/2020 04:59 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

DW
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Donyale W.
Clinton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/13/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly
Overall everything was as expected I always bring my car there
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/15/2020 07:31 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business Donyale.

Employés avec lesquels vous avez travaillé

LB
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Latesha B.
Glenarden, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Good Service and Attention to what you need and want
Good Service and Attention to what you need and want
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/12/2020 08:01 AM

Thank you for your review and for choosing Pohanka for your service Latesha. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employés avec lesquels vous avez travaillé

Client vérifié
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service was EXCEPTIONAL
I rate them a 10 a 5 will not do. Keep up the great work pohanka family.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/12/2020 08:00 AM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

Client vérifié
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/29/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
customer service
great custmer service
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/07/2020 02:12 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Employés avec lesquels vous avez travaillé

LP
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Lisa P.
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great job
I enjoy the services, only thing is timing, and another is put the car seat back how it was presented
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/30/2020 06:56 AM

Thank you for your feedback Lisa. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MC
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Mary C.
Fort Washington, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
-
-
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/30/2020 06:55 AM

Thank you for your review Mary. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

GD
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Gloria D.
Mount Rainier, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Gloria D.
The people
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/30/2020 05:40 AM

Thank you for your review Gloria. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
A DAY AT POHANKA !
The experience depends on your customer service rep.
Some of your reps have not been trained or are just indifferent .

My experience on 9/11 was positive and she addressed all of my questions and concerns.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/18/2020 01:55 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/18/2020 01:59 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
excellent service at competitive cost
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/18/2020 01:53 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer service
I recommend this location to anyone
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:18 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Oxon Hill, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service
good experience
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:18 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PG
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Pamela G.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very friendly and clean
Customer service agents are friendly and very knowledgeable of the service they provide. Waite time is short and I never have to return with the same issue.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:18 PM

 We appreciate your AMAZING feedback about our business and employees Pamela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TS
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Taqiyyah S.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/01/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
This was my second visit for routine car service, prompt service and friendly staff, periodic updates, Covid guidelines in place.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:16 PM

 We appreciate your positive feedback about our business and employees Taqiyyah. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PK
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Pamela K.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service
Customer service was amazing
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/21/2020 02:03 PM

 We appreciate your AMAZING feedback about our business and employees Pamela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Anonymous
Service was great
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 02:27 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AO
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Aderemi O.
Largo, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
reliable and professional
Fast service and straight to the point
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 02:26 PM

Thank you for your review and for choosing Pohanka for your service Aderemi. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.