KS

KIRSTEN SHANNON

Pohanka Hyundai

Évaluation globale

4,7

(210 reviews)

64

Critiques de KIRSTEN SHANNON

RM

Ronnell M.

Suitland, MD

2015 Hyundai Genesis

07/09/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

They are very helpful.

Speech less no compl

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/10/2020 03:00 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

KIRSTEN SHANNON

AJ

Alexander J.

Washington, DC

2016 Hyundai Veloster

07/07/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

The person who helped me with my car.

Kirston Shannon was very helpful and professional. Whenever we bring our cars to Pohanka Hyundai for service, I always ask for her.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/10/2020 02:59 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

RICHARD T BRITT

KIRSTEN SHANNON

WB

Wendy B.

Suitland, MD

2013 Hyundai Elantra

07/06/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Excellent Service

Everything done to my linking, fast and efficienct

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/10/2020 02:58 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

KIRSTEN SHANNON

OA

Olusegun A.

District Heights, MD

2016 Hyundai Sonata

07/06/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Always diligent

Always going above and beyond. Thanks to Kirsten.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/07/2020 07:58 AM

We appreciate your kind feedback about our business and employees Olusegun. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

CM

Calvin M.

Greater Landover, MD

2015 Hyundai Genesis

07/04/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Comsumers service

Consumera service was great

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/07/2020 07:45 AM

We appreciate your kind feedback about our business and employees Calvin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

DW

Dennis W.

Largo, MD

2017 Hyundai Sonata

07/01/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service Visit

My service on 6/27/20 went quick with no issues. Service Advisor Kirsten was very professional and Pohanka Hyundai should be appreciative for such an enthusiastic worker. Keep up the good work Kirsten.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/03/2020 01:53 PM

We appreciate your kind feedback about our business and employees Dennis. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

TA

Thomasina A.

Hyattsville, MD

2012 Hyundai Azera

06/30/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

friendly efficiency service

Cordial and courteous service managers

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/03/2020 01:35 PM

We appreciate your trust Thomasina, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

KIRSTEN SHANNON

Client vérifié

Chesapeake Beach, MD

2017 Hyundai Tucson

06/26/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Very pleasant place

Kirsten was my service provider. She is very good with people and with vehicles needing servicing.
My Tucson's air conditioning has been fixed.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/30/2020 02:12 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

JEROME CRAWFORD

KIRSTEN SHANNON

KL

Kieyrra L.

Washington, DC

2008 Hyundai Accent

06/19/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Recent appointment

Customer service was pretty good but my car took forever. My appointment was at 8:00 and I dropped off. Repairs weren’t done until like 2:45. I just wish they gave better updates on time. I did not expect it to take that long but they did nice work.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/23/2020 02:06 PM

Thank you for your feedback Kieyrra. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

Client vérifié

Greater Landover, MD

2014 Hyundai Sonata

06/19/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good, not great

Typical service, only issue was I dropped my car off Tuesday morning around 9am and didn’t get my car back for over 24 hours later, without a loaner.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/23/2020 02:06 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

Client vérifié

Fort Washington, MD

2019 Hyundai Elantra

06/19/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Great customer Service

My customer service within Kristen was outstanding ! Kristen guided me through the whole process of my service and explained in detail about recommended services .

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/23/2020 02:04 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

WB

Wendy B.

Suitland, MD

2013 Hyundai Elantra

06/18/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Not sure about this visit

I initially called to schedule a service ahead of time. I was told I would be contacted early in the morning for my car to be picked up. On the day of service, I did not receive a call until around 10. My car was picked up between 11 and 12. I received a call that my car was finished and the service was explained. My car was returned. I went to drive my car that afternoon and started hearing a loud noise that was not there before. I received a text from my service agent asking my to complete a survey. I text back regarding the issue with my car. I have heard nothing back at all. I plan to go to the dealership to have it checked out. After paying over $600 for service, it seems like I should have received some type of response back from Kirsten.

Non recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/23/2020 02:02 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

DWAYNE FORRESTER

KIRSTEN SHANNON

LM

Levy M.

Washington, DC

2013 Hyundai Sonata

06/17/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

MS Kirsten was great

When I came in to get my car serviced she was very helpful and she kept me informed with every update on my car.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/17/2020 01:30 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Levy. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

Client vérifié

Greenbelt, MD

2013 Hyundai Sonata

06/16/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Quality Customer Service

I would recommend diagnostic assessments be available on the weekend. I was told I’d have to leave my vehicle and wait until Monday for the test to be administered or come back Monday, which was a total inconvenience. As a result, I found another business to provide immediate services.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/17/2020 01:26 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

JEFERSON MARTINEZ

KIRSTEN SHANNON

BA

Bobbie A.

Capitol Heights, MD

2020 Hyundai Santa Fe

06/15/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Hyundai Service Department

I would like to thank Ms Kirstin, Hyundai Service Department for her professional, courteous and expeditious manner in which she handled my visit to Hyundai Capitol Boulevard, Maryland, not once, but twice.

This type of service will definitely make a customer return again.

Thank you

Mrs. Bobbie Anderson

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/17/2020 01:23 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Bobbie. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

Client vérifié

Fort Washington, MD

2017 Hyundai Santa Fe

06/10/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Good job

The staff was extremely pleasant and provided prompt service.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/12/2020 01:46 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

Client vérifié

Washington, DC

2019 Hyundai Kona

06/04/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Mostly everything is here under one roof from servicing my car tune ups, tires to purchasing vehicle. Then their team has given me the best customer service experience everytime i go here..

This dealership is the best get job Kristen 5 stars for here always being the best.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/05/2020 02:03 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

ED

Everlyn D.

Hyattsville, MD

2013 Hyundai Elantra

06/03/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

I brought my car from here Always 100% customer service

Awesome

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/05/2020 01:57 PM

We appreciate your trust Everlyn, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

JEROME CRAWFORD

KIRSTEN SHANNON

LR

Lajeania R.

District Heights, MD

2013 Hyundai Elantra

06/01/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Car Maintenance

I was able to to serviced immediately when I walked into the service center.
It did take the 2 hours that was stated to service my car.
The service workers were exceptional awesome.

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 02:06 PM

We appreciate your kind feedback about our business and employees Lajeania. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

BG

Brenda G.

Washington, DC

2015 Hyundai Tucson

06/01/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Wish they took appointments

service was great the young lady was very professional and enjoyable to work with. I just wish they took appointments. This would enhance my view of their overall business experience

Recommandé

ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 02:06 PM

We appreciate your kind feedback about our business and employees Brenda. We do take pride in catering to our guests’ needs the best way we can. Although we are a no appointments necessary dealer, we do accept appointments and they can be made online through our website. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Employés avec lesquels vous avez travaillé

KIRSTEN SHANNON

141-160 sur 219 résultats

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