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Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(841 reviews)
72

Critiques de Kevyn Erbe

Client vérifié
Spirit Lake, ID
Dodge Ram 3500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/19/2022
client vérifiéVérifié Client
10
Catégorie : Service
It was great and enjoyable .
The best place to have your truck service they do great job.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/24/2022 10:26 AM

Anonymous, thank you for the 5 star review! We're so grateful that excellent customers, such as yourself, give us the opportunity to work on their vehicles and serve them! Thank you!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
JD
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JESSICA D.
Post Falls, ID
Ford Bronco
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2022
client vérifiéVérifié Client
10
Catégorie : Service
Friendly Service Team
I showed up an hour early and the service team helped me right away. Everyone was very friendly and helpful. To top it off, my car was done hours before they had quoted me. Very impressed with the service team. Thank you!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:17 PM

Jessica, thank you for the 5 star review! We're so glad that we were able to take care of your vehicle earlier than anticipated and that you had positive interactions with our team! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
DD
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DUSTIN D.
Coeur D Alene, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2022
client vérifiéVérifié Client
10
Catégorie : Service
Battery connectors faulty
Awesome job getting parts in a timely manner
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 01:47 PM

Dustin, thank you for the awesome review! We're so glad that we were able to get your parts and get everything taken care of for you! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
GS
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GAIL S.
Rathdrum, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2022
client vérifiéVérifié Client
10
Catégorie : Service
HANDLED
I must say when I got my car back I was relieved to know they found the problem. I had a knocking sound start in the front left wheel area especially prevalent around 40 to 45mph but after driving away from Ford with the repairs complete she runs smooth again. I have a 2007 Edge which is servicing me well over the years.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/26/2022 02:49 PM

Gail, thank you for the kind review! We're always relieved when we can identify and solve an issue as well! We're so glad that your Edge has served you well and we wish you many more happy years with it! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
BW
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BRAD W.
Post Falls, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Cam phaser repair, new engine
I have had an issue with cam phaser rattle since last year, had the cam phasers replaced on June 23 and the truck ran great for about 500 miles. Three days latter I experienced a catastrophic engine failure something came apart in the cam phaser system! Dead on the road! I was on a camping trip over 200 miles from home. I got the truck back to Mike white ford in coeurd alene and the confirmed the engine failer and said it would need a new long block. That's when Mike white ford stepped up to the plate. They paid for my towing expenses gave me a loaner car while they replaced the engine and I got my truck back with a new long block in 13 days after they confirmed the engine failure. Kevin the service manager was awesome, he made me feel like a valued customer and did everything he could to make an unfortunate happenstance into a positive experience. I couldn't be happier with my experience with Mike White ford! Thank you!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/26/2022 02:38 PM

Brad, thank you for the 5 star review. We always want everything to go smoothly once a vehicle leaves the service department, but machines don't always listen to what we want them to do. We thank you so much for your patience and kindness during everything that happened. We're so glad that we were able to take care of everything for you and keep you happy! We look forward to serving you again in the future with our fingers crossed that your truck only needs routine maintenance from here on out!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
JS
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JOHN S.
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/15/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service
Excellent service dept. They fixed three recalls, and serviced my 2021 f-150. I will always take my vehicle to Mike White Ford for service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/26/2022 02:14 PM

John, thank you for the excellent review! We appreciate your loyalty and pledge to continuously improve with each interaction! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
MB
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MICHAEL B.
Hayden, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2022
client vérifiéVérifié Client
10
Catégorie : Service
Just a software update
Dropped my truck off picked it up the next day and everything went perfect. Everyone down there is super cool and the facility is always well kept and organized. Smooth flow the kid helped me load my bike. Thanks Mike White Ford.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/14/2022 10:02 AM

Michael, thank you for the 5 star review. We're so glad that the software update was completed successfully. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
JB
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JULIE B.
Coeur D'Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2022
client vérifiéVérifié Client
10
Catégorie : Service
Got the brakes done and a full service
Did the service and brakes - truck running like new. On time as expected..

Great people
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/14/2022 09:58 AM

Julie, thank you for the 5 star review. We're glad that your service was smooth and prompt. We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
PB
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PATRICK B.
Coeur D'Alene, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2022
client vérifiéVérifié Client
10
Catégorie : Service
Took care of everything plus found a safety issue , as well.
I came in with a rather difficult engine problem to diagnose....the technician was,fortunately, able to find the problem and the part was available. During my oil change service a serious brake problem was discovered and the part was ordered immediately.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/06/2022 01:54 PM

Patrick, thank you for the 5 star review. We're so glad that we were able to take care of your issue and get you safely back on the road! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
SL
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SUSAN L.
Coeur D Alene, ID
Lincoln MKX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2022
client vérifiéVérifié Client
9
Catégorie : Service
Great service
My appt was for a recall but they still checked my car over and made several suggestions for items that needed attention. They called and went over all items completely and were able to take care of these extra things while my car was in the shop. Prompt service and prompt checkout when I picked up my car. Service guy went over all items and answered our questions in a knowledgeable and friendly manner.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/06/2022 01:49 PM

Susan, thank you for the great review! We're so glad that you had such a thorough and pleasant experience with your service advisor! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
GF
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GUS F.
Coeur D Alene, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
The problem was not detected by shop!
I was a little disappointed that they didn’t replace the fuel pump I know before that was the problem but because it was working they wouldn’t replace it so that will be stuck somewhere out in the boonTuleys without the fuel pump working.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/29/2022 04:20 PM

Gus, thank you for this feedback. We hear your frustration and will review your details to see if there is any indication of trouble noted by our tech. 

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
LM
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LAURA M.
Coeur D Alene, ID
Ford Maverick
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service appointment for recall
I had my Maverick recall serviced yesterday. Customer service at Mike White Ford has been excellent, from the time we bought the truck, as well as the service appointments I’ve had. Everyone there that I’ve dealt with, both on the phone as well as in person, has been very attentive and pleasant to work with. I’m very pleased with this dealership.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/21/2022 04:11 PM

Laura, thank you for the 5 star review! We're so glad that your recall appointment was smooth and successful. We look forward to having the opportunity to serve you again!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Worley, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/15/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service
After taking my car in to get repaired a second time; the service was great. The staff friendly and efficient!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/21/2022 04:08 PM

Anonymous, thank you for the great review! We're glad that your second visit was a success! We look forward to having the opportunity to serve you again!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
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Client vérifié
Post Falls, ID
Ford Super Duty F-350 SRW
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
05/23/2022
client vérifiéVérifié Client
5
Catégorie : Service
Poor Communication
Mike White's service department left my office a message on Tuesday afternoon. so I called back when business hours reopened Wednesday morning and could not reach my service tech. i continued to call 2 more times that day to reach my service tech and never received a call back. went in the next day to just see them in person and the tech tried to put the blame on me for the delay in the truck being finished. claimed that he called and never heard back.
Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
RK
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RAY K.
Rathdrum, ID
Ford Super Duty F-350 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2022
client vérifiéVérifié Client
10
Catégorie : Service
Engine light on
I took my F350 to Mike White Ford because the engine light was on. They took it in and did their troubleshooting and found a EGR issue that was under recall and fixed it at no charge. As usual they did a excellent job. Always like dealing with Mike White Ford!!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2022 10:45 AM

Ray, thank you for the 5 star review. We're so glad that we were able to take care of your EGR issue and fix it under warranty! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/13/2022
client vérifiéVérifié Client
10
Catégorie : Service
My experience was wonderful and professional
I was a very professional and smooth experience.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2022 10:25 AM

Anonymous, thank you for the wonderful review! We're so glad that your experience was so pleasant! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
GB
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GORDON B.
Post Falls, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2022
client vérifiéVérifié Client
10
Catégorie : Service
gordon B
Recall repairs done nicely and faster than the service writer estimated.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/09/2022 04:41 PM

Gordon, thank you for the kind review! We always strive for exceeding expectations and are always glad when we can! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
MA
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MARK A.
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/30/2022
client vérifiéVérifié Client
10
Catégorie : Service
Recall Repair
Excellent Service!!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/02/2022 03:23 PM

Mark, thank you for the excellent review. We're so glad that your recall went smoothly and quickly! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/28/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great Job
We were in and out in 2 hours. Diagnosed the problem and fixed it. What more can you ask?
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/02/2022 03:19 PM

Anonymous, thank you for the great review! We're so glad that we were able to get your issue diagnosed and taken care of quickly and comfortably. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
DS
gravatar
DAVID S.
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/21/2022
client vérifiéVérifié Client
10
Catégorie : Service
Easy and efficient
Had some recall work done on the brakes of my pickup. Check in was quick and shortly after, they had me in a shuttle back to my home. I was notified when the work was done and the shuttle arrived at my house and returned me to the dealership. Everyone I had contact with was polite and professional.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/22/2022 02:48 PM

David, thank you for the excellent review. We're so glad that everything went smoothly - from check in to shuttle and back. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
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