KE

Kevyn Erbe

Service Advisor
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(853 reviews)
73

BS
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BARBARA S.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/14/2025
client vérifiéVérifié Client
10
Catégorie : Service
BARBARA S.
Kevin is the best! He sold me a 2022 F350 and remembered our conversations from 3 years ago. He knew my spouse and what a great loss he is to our family and to him. He worked to make a great deal on a used 2024 Ford Explorer XLT when I had to downsize.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/14/2025 08:16 PM

Thanks, Barbara! We're overjoyed to hear about your experience with Kevin! It's not every day you find a salesperson who has the memory of an elephant and the heart to match. We're glad he took the time to understand your needs and found the right fit for you. The 2024 Ford Explorer XLT sounds like a perfect match, especially when downsizing has to be part of the journey. Families are important, and we’re happy to know that Kevin made this transition a little brighter for you. Enjoy your new rides; may they carry many more adventures and memories!

Employés avec lesquels vous avez travaillé

DH
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DENIS H.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/11/2025
client vérifiéVérifié Client
10
Catégorie : Service
The repair was cheap & a pleasant surprise!
We experienced a horrible noise coming from the front axle of our F 150 2017 4x4. I knew it be easily over $1,000 if it were the IWE’s that needed to be replaced. However, the technician found it was a vacuum valve that was failing that was causing the IWE,s to not fully engage. I walked out paying under $150.00!!! And a free car wash! Thank you Mike White Ford!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/11/2025 12:25 PM

Thanks, Denis! We're glad to hear that we could tackle that noise without sending your wallet into a spiral! It's amazing what a little detective work and a vacuum valve can do. Who knew a small component could save you from an axle-sized bill? we are so happy we could help. If you have any more automotive mysteries or just need another wash, you know where to find us. Happy driving!

Employés avec lesquels vous avez travaillé

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PATRICK C.
Coeur D Alene, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/29/2025
client vérifiéVérifié Client
10
Catégorie : Service
AJ is a rock star!
I’ve built a relationship with AJ over the last 6 years. AJ recently was promoted to be lead over the Technition as I understand it. However, I called and asked for him. He responded quickly. Fuel and Def don’t mix. He got my truck in and out with a completely new Def system so much faster than initially suggested. What I appreciate about AJ and Mike White Ford are the relationships coupled with the expertise. Couldn’t be more satisfied with the entire experience.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/30/2025 12:25 AM

Thanks, Patrick! It’s great to hear you’ve established such a solid connection with AJ over the years. Having a go-to expert can really make all the difference, especially when fuel and DEF decide to throw a party together in your truck! We’re glad we could quickly get your truck sorted out with a brand-new DEF system—speedy service is kind of our thing. Your satisfaction means a lot to us, and we’ll be here when you need us!

Employés avec lesquels vous avez travaillé

Client vérifié
Pinehurst, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2025
client vérifiéVérifié Client
8
Catégorie : Service
Great service
I always have a good experience would like to know how my warranty works for my vehicle. If I could talk to the people settings up my appointment would let me know what is covered that would be great.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/26/2025 07:41 PM

We appreciate your positive feedback and are glad to hear that you consistently have a good experience with us! It sounds like you have some questions about your warranty, and we're happy to help clarify that. Our team is just a call away, ready to break down all the details and ensure you're fully informed on what’s covered. If you’d like, we can even set up a time for you to chat with them directly about any specifics. After all, knowledge is power, especially when it comes to warranties!

Employés avec lesquels vous avez travaillé

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THOMAS N.
Coeur D Alene, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/21/2025
client vérifiéVérifié Client
10
Catégorie : Service
Repairs, oil change and rotation
Kevin is AWESOME!! Love doing business with him. A++ customer service. Thank you
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/21/2025 06:56 PM

Thanks, Thomas! We're glad to hear about your great experience with Kevin! It sounds like he really knows how to make customer service shine. A+ indeed! If only we could give him a superhero cape for all that awesome service. We appreciate your feedback and look forward to helping you again in the future!

Employés avec lesquels vous avez travaillé

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RODNEY T.
Pullman, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/16/2025
client vérifiéVérifié Client
10
Catégorie : Service
Quick and professional service. Friendly, helpful staff.
We needed service on our Bronco unexpectedly on a trip. Took it to Mike White Ford and they provided us a rental car. They were upfront about cost and communication regarding the repair was excellent. Would definitely recommend.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/16/2025 10:42 AM

It's great to hear that we could help you out with your Bronco during your trip, Rodney! Nothing like an unexpected vehicle issue to keep things interesting, right? We're glad our team made the process smooth and clear for you, and that you found our rental option convenient. Your recommendation means a lot to us. Safe travels, and we hope your Bronco takes you on many more adventures!

Employés avec lesquels vous avez travaillé

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TAMMY P.
RATHDRUM, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2025
client vérifiéVérifié Client
10
Catégorie : Service
Brake service and recall service
Just moved to the area and Mike Ford took good care of my Ford an Expedition Max. I’m also considering a new purchase and they we also able to give me a quote on my existing vehicle
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/11/2025 06:19 PM

Welcome to North Idaho, Tammy! It's fantastic to hear that you received top-notch care for your Expedition Max after your move to the area! We're happy to assist you not just in keeping your current vehicle in tip-top shape, but also in exploring new options. If you need anything further, just let us know—we're here to help!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2025
client vérifiéVérifié Client
10
Catégorie : Service
Warranty repair
Great service
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/04/2025 05:30 PM

We're delighted to hear that you had a positive experience with our service! Providing great service is our top priority, and we always aim to make every visit as enjoyable as possible. If there's anything else we can assist you with, just let us know—our team is always here to help!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2025
client vérifiéVérifié Client
10
Catégorie : Service
First service
After experiencing so drivability issues I was able to get to Mike Whites Service facility. They responded quickly in getting the vehicle looked at. Because a time frame was unavailable for repairs a free loaner was offered. After getting home about 2 hours after dropping off the vehicle I was called that the issue was now resolved. When returning to pick up the vehicle was given a comprehensive explanation of what caused the issue and how it was resolved. The vehicle is currently operating perfectly again. Appreciate the quick response and the attention to customer satisfaction.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/04/2025 09:04 AM

We appreciate you taking the time to share your experience. It's always great to hear that our team was able to save the day! We're glad the repairs were quick. It's our goal to ensure you're back on the road as soon as possible. If your vehicle has ever been a drama queen, we’re happy to provide the remedy! Enjoy the smooth drive ahead.

Employés avec lesquels vous avez travaillé

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ROBERT B.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2025
client vérifiéVérifié Client
10
Catégorie : Service
Happy customer
We already gave a Facebook review
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 06/01/2025 09:17 AM

Thanks, Robert! We appreciate your support on Facebook and here! It's great to know you had a positive experience with us. If you have any more thoughts or feedback, we're all ears—just think of us as your automotive cheerleaders! Your voice helps us get better and better.

Employés avec lesquels vous avez travaillé

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GUS F.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/23/2025
client vérifiéVérifié Client
10
Catégorie : Service
Recall
This was a recall for F-150s equipped with the Max Tow package to replace the rear axle assembly because a bolt or bolts could start rattling. They fixed this issue by replacing it with a better bracket.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2025 03:00 PM

Thanks, Gus! We appreciate you taking the time to share your experience with our service team regarding the recall on your F-150. It sounds like we got you back on the road with a solid upgrade! No one wants the sound of rattling bolts accompanying their drive. We're glad our team was able to resolve that for you with a better bracket. If you have any other concerns or just want to chat about your truck's adventures, feel free to stop by!

Employés avec lesquels vous avez travaillé

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DONALD W.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/15/2025
client vérifiéVérifié Client
10
Catégorie : Service
Friendly staff
The people and real nice and helpful and very clean. Great place to do business
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 05/15/2025 01:41 PM

We're glad to hear that you found our team friendly and efficient! We do our best to keep the place organized and equipped for excellent service, so it’s fantastic to know our efforts are appreciated. If you ever need assistance again, whether it’s car-related or just a friendly chat about the weather, we’ll be here to help!

Employés avec lesquels vous avez travaillé

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ROY G.
Post Falls, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2025
client vérifiéVérifié Client
10
Catégorie : Service
First F350 service
The appointment went well. I now have a proper right front hub that was taken care of under warranty. With fresh oil my truck is ready for our trip to Alaska.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/29/2025 04:44 PM

It sounds like your truck is all set for a grand adventure to Alaska, Roy! A proper hub and fresh oil are just the ticket for an epic journey. We’re glad to hear that everything went smoothly and that your truck is in tip-top shape. Wishing you safe travels and plenty of scenic views along the way!

Employés avec lesquels vous avez travaillé

VH
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VAN H.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2025
client vérifiéVérifié Client
9
Catégorie : Service
Excellent experience
I thought that the work was reasonable and well done. No complaints.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/17/2025 08:11 PM

Thanks for the review, Van! It's fantastic to hear that everything went well with your automotive service. We take great pride in delivering quality vehicle care and it sounds like we hit the mark! If you ever have any questions or need assistance in the future, feel free to drop by. We're here to keep you rolling smoothly!

Employés avec lesquels vous avez travaillé

KA
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KENNETH A.
Rathdrum, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2025
client vérifiéVérifié Client
10
Catégorie : Service
Thorough
Kevyn was very helpful and wanted to be sure I wouldn't have any more problems with my truck. He was very professional and kept his word about timing. Then he over delivered and had my truck finished early.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/03/2025 10:33 AM

We appreciate your feedback and are glad to hear about your positive experience with Kevyn. We're always here to help, so if anything else comes up, don't hesitate to reach out. Safe travels in your newly serviced truck!

Employés avec lesquels vous avez travaillé

MS
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MICHAEL S.
Saint Maries, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/27/2025
client vérifiéVérifié Client
10
Catégorie : Service
Great Service!
Thanks to Kevyn and the crew there for the great service! Also had some mobile service done and it was great too!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 04/03/2025 10:36 AM

We appreciate your feedback about the great service you received from Kevyn and the team! We strive to make every experience as smooth as a freshly paved road, so it's fantastic to hear that we hit the mark. If you have any other vehicle needs, you know where to find us!

Employés avec lesquels vous avez travaillé

BC
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BURKE C.
Post Falls, ID
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/18/2025
client vérifiéVérifié Client
3
Catégorie : Service
Service
We had a 10 appointment and was told that it would be done about 3. Heard nothing so we came back at about 4. Was told that they had just started and it would be ready in about an hour. No one called. Lack of respect for our time. Communication during the day would have been better
Employés avec lesquels vous avez travaillé

Client vérifié
WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/14/2025
client vérifiéVérifié Client
8
Catégorie : Service
Oil change
Went smoothly
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 02/14/2025 11:43 AM

We appreciate you sharing your experience with us. It's great to hear that everything went smoothly. If only every transaction in life could be as easy! If you need anything else, feel free to reach out anytime. Thanks for being part of the Mike White Ford family!

Employés avec lesquels vous avez travaillé

Client vérifié
Careywood, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/25/2025
client vérifiéVérifié Client
10
Catégorie : Service
Service
Great
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 01/25/2025 01:47 PM

We're happy to hear you had a great experience! Short and sweet, just like a perfect cup of coffee. If there's anything else you'd like to share about your visit, feel free to spill the beans!

Employés avec lesquels vous avez travaillé

WH
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WILLIAM H.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2025
client vérifiéVérifié Client
10
Catégorie : Service
Always The Best
Best place, Best People
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 01/24/2025 05:29 PM

We appreciate your appreciation, William! It’s always wonderful to hear when our customers feel like part of the family. We strive to provide skilled, friendly service, so it's nice to know you think we hit the mark. We are here to keep you on the road, so give us a call whenever you need us!

Employés avec lesquels vous avez travaillé
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