KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Évaluation globale

4,7

(840 reviews)

72

Critiques de Kevyn Erbe

Client vérifié

Post Falls, ID

12/13/2022

Vérifié Client

4

Catégorie : Service

Warranty Work

Had to return to a warranty repair. Good news, I only had to wait two weeks, and they were ready just after noon. The car was not out front, it was down a long row and the paper mat and plastic covers were still in it. The wait for appointments is crazy.

Employés avec lesquels vous avez travaillé

Service Advisor

DH

DANIEL H.

Hauser, ID

12/08/2022

Vérifié Client

10

Catégorie : Service

Very Happy

I had a significant issue with my Ford F-150. It was not drivable so I had no option but to leave it with the dealership and rent a car from them. I'm single and my truck is my only transportation.
This was on November 21st and Kevyn said they were scheduling repair work into January, but he would see if he could work it in sooner.
To my delight he was able to have a mechanic look at it and phone me the next day with an estimate of the repair cost and an approximate time that the repairs could be completed. As it turned out, there was significantly more damage than was first observed and more parts and time were needed to complete the job. It did take 17 days however Kevyn stayed in touch in a timely manner so I knew how things were going and when I might expect to get my truck back.
I have unfortunately had many issues with my truck, none of which has been the fault of the dealership. The service people have always been very professional and excellent to work with.
I could be happier with my vehicle at times, but I certainly could not be happier with my experience at Mike White Ford!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/09/2022 04:00 PM

Daniel, thank you for the kind review. Your situation was very difficult and we are truly glad that we were able to get things sorted and get your truck back on the road as quickly as possible. Thank you for trusting and choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Post Falls, ID

11/29/2022

Vérifié Client

10

Catégorie : Service

Recall Service

Work was professional and delivered even earlier than promised

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:03 AM

Anonymous, thank you for the 5 star review! We're glad that we were able to take care of your recall issue!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Post Falls, ID

11/27/2022

Vérifié Client

10

Catégorie : Service

completed to my satisfaction.

Went in for a service and to complete a recall replacement pert. The service team was outstanding and completed the work in a timely manner.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:07 AM

Anonymous, thank you for the outstanding review! We're grateful that you chose Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Post Falls, ID

11/17/2022

Vérifié Client

4

Catégorie : Service

Warranty work

It took nearly two months to get an appointment for warranty work. They fixed the door, but because the GPS did not malfunction while they had the car, nothing was done to prevent that from happening again. I also do not understand why when they discovered the oil leak that work was not done while they had the car. Have to wait about month to get it back in. You need a quick oil/lube dedicated service like Findlay has.

Employés avec lesquels vous avez travaillé

Service Advisor

DP

DAVID P.

Post Falls, ID

Ford F350

11/14/2022

Vérifié Client

10

Catégorie : Service

Recall work

I had some recall work done on my F350 and as usual the service crew did an amazing job taking care of me and my truck. Excellent communication, timely service and just overall felt appreciated. Couldn't recommend higher. Keep up the great work.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:32 AM

David, thank you for the amazing review! We have passed your kind words onto our team. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

JO

JULENA O.

Priest River, ID

11/13/2022

Vérifié Client

10

Catégorie : Service

Oil change, tire rotation and recall part.

As always, the service department does a great job. They got my car done quickly and was able to rotate my tires even though I didn't have the special lug nut key to remove them. The service man had the same one and used his to do the job. Thank you so much.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:30 AM

Julena, thank you for the great review! We're grateful that you chose Mike White Ford and that we were able to assist!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Hayden, ID

Ford Mustang Mach-E

10/28/2022

Vérifié Client

10

Catégorie : Service

New Tires

Great service as usual and the price was better than the other guys and with out the wait.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/04/2022 12:18 PM

Anonymous, thank you for the kind words. Tires are critical with our North Idaho weather and we always try to make the process, whether its a purchase or a tire swap, as painless and pleasant as possible. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

JG

JOHN G.

Rathdrum, ID

Ford Super Duty F-350 SRW

10/18/2022

Vérifié Client

10

Catégorie : Service

Truck repair

Easy check in and good job repairing my truck

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/19/2022 02:44 PM

John, thank you for the 5 star review! We're grateful that you chose us to service your vehicle! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Post Falls, ID

Ford Expedition EL

10/16/2022

Vérifié Client

10

Catégorie : Service

Another great experience with Mike White Ford

Mike white Ford is fantastic. I was expecting my car to be there a few days and they got it done in one day. Great staff. Very friendly.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/19/2022 02:37 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to take care of your vehicle faster than anticipated! We look forward to serving you again in the future! Thank you for being part of the Mike White Ford Family!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Rathdrum, ID

Ford Super Duty F-350 SRW

10/12/2022

Vérifié Client

10

Catégorie : Service

Repair DEF heater

As usual the staff at Mike White Ford was excellent.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/14/2022 01:58 PM

Anonymous, thank you for the excellent review! We're proud to serve you and look forward to our next opportunity!

Employés avec lesquels vous avez travaillé

Service Advisor

CP

CHARLES P.

Coeur D Alene, ID

10/12/2022

Vérifié Client

10

Catégorie : Service

Great Job.

Our check engine light was on. The team found the problem and corrected it. In addition, they corrected our recall problem. We were in an out within a half hour of the time originally estimated.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/14/2022 01:49 PM

Charles, thank you for the great review! We're so glad that we were able to sort out your recall and get you safely back on the road! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

MO

MICHAEL O.

Coeur D Alene, ID

Ford F350

10/08/2022

Vérifié Client

10

Catégorie : Service

Fixed last minute scheduling issue

I made an appointment about a month ago because I was going on a long trip. When I got back I scheduled a LOF service. A few days before my LOF appointment I got a reminder of the previous appointment for the day after that. I called and someone in the service department consolidated the two appointments.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/11/2022 03:50 PM

Michael, thank you for the 5 star review. We're so glad that we were able to consolidate appointments for you and get you on the road for your trip! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

JP

JOE P.

Dalton Gardens, ID

09/23/2022

Vérifié Client

10

Catégorie : Service

courteous, efficient, knowledgeable

courteous, efficient, knowledgeable

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2022 04:39 PM

Joe, thank you for the great review! We're so glad that you found our team to be courteous, efficient and knowledgeable! That's always how we strive to be! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Post Falls, ID

09/16/2022

Vérifié Client

10

Catégorie : Service

There was a recall on my Ford maverick truck

There was a recall on my Ford maverick truck
I got a letter that told me to take it in.
I did just that. They fixed the issue. My truck is happy now and it is nice and safe to drive.

Oh by the way somebody inside the show room hid the remote control to the television.

I had to ask the shuttle driver to come help me find it. And she did. She deserves a raise.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 03:13 PM

Anonymous, thank you for the fantastic review. We're so glad that we were able to take care of your recall and we will be sure to pass along your kind words to our shuttle driver(and her supervisor!) Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

KB

KIRK B.

Otis Orchards, WA

Ford F250

09/10/2022

Vérifié Client

8

Catégorie : Service

sevisw was quick

all door handle seals went bad, took a little but to get new ones ordered but once they were here the service dept got right on it

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:47 PM

Kirk, thank you for your patience and kindness. We're so glad that we were able to get the seals ordered and installed for you. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Otis Orchards, WA

09/08/2022

Vérifié Client

8

Catégorie : Service

very fast in and out

Very fast in and out, hopefully the repairs last

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:39 PM

Anonymous, thank you for the 5 star review! We certainly hope that your repairs last as well. If they do not, please let us know! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

CS

CODY S.

Hayden, ID

08/26/2022

Vérifié Client

10

Catégorie : Service

Kevin was great

Really appreciated Kevin's help on getting our front end replaced. He has the rental car all set up for us and coordinated all the warranty things.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 03:01 PM

Cody, thank you for the great review! We're so glad that you had such a positive experience with Kevyn! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

KA

KEVIN A.

Rathdrum, ID

08/21/2022

Vérifié Client

10

Catégorie : Service

Replaced Exhaust Manifold

Excellent Service!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/29/2022 02:27 PM

Kevin, thank you for the excellent review! We're grateful that you trusted us for your exhaust manifold replacement! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Spirit Lake, ID

08/19/2022

Vérifié Client

10

Catégorie : Service

It was great and enjoyable .

The best place to have your truck service they do great job.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/24/2022 10:26 AM

Anonymous, thank you for the 5 star review! We're so grateful that excellent customers, such as yourself, give us the opportunity to work on their vehicles and serve them! Thank you!

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Service Advisor

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