KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Évaluation globale

4,7

(853 reviews)

73

Critiques de Kevyn Erbe

PB

PATRICK B.

Coeur D'Alene, ID

07/05/2022

Vérifié Client

10

Catégorie : Service

Took care of everything plus found a safety issue , as well.

I came in with a rather difficult engine problem to diagnose....the technician was,fortunately, able to find the problem and the part was available. During my oil change service a serious brake problem was discovered and the part was ordered immediately.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/06/2022 01:54 PM

Patrick, thank you for the 5 star review. We're so glad that we were able to take care of your issue and get you safely back on the road! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

SL

SUSAN L.

Coeur D Alene, ID

06/30/2022

Vérifié Client

9

Catégorie : Service

Great service

My appt was for a recall but they still checked my car over and made several suggestions for items that needed attention. They called and went over all items completely and were able to take care of these extra things while my car was in the shop. Prompt service and prompt checkout when I picked up my car. Service guy went over all items and answered our questions in a knowledgeable and friendly manner.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/06/2022 01:49 PM

Susan, thank you for the great review! We're so glad that you had such a thorough and pleasant experience with your service advisor! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

GF

GUS F.

Coeur D Alene, ID

Ford F250

06/25/2022

Vérifié Client

10

Catégorie : Service

The problem was not detected by shop!

I was a little disappointed that they didn’t replace the fuel pump I know before that was the problem but because it was working they wouldn’t replace it so that will be stuck somewhere out in the boonTuleys without the fuel pump working.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/29/2022 04:20 PM

Gus, thank you for this feedback. We hear your frustration and will review your details to see if there is any indication of trouble noted by our tech.

Employés avec lesquels vous avez travaillé

Service Advisor

LM

LAURA M.

Coeur D Alene, ID

06/16/2022

Vérifié Client

10

Catégorie : Service

Service appointment for recall

I had my Maverick recall serviced yesterday. Customer service at Mike White Ford has been excellent, from the time we bought the truck, as well as the service appointments I’ve had. Everyone there that I’ve dealt with, both on the phone as well as in person, has been very attentive and pleasant to work with. I’m very pleased with this dealership.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/21/2022 04:11 PM

Laura, thank you for the 5 star review! We're so glad that your recall appointment was smooth and successful. We look forward to having the opportunity to serve you again!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Worley, ID

06/15/2022

Vérifié Client

10

Catégorie : Service

Great service

After taking my car in to get repaired a second time; the service was great. The staff friendly and efficient!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/21/2022 04:08 PM

Anonymous, thank you for the great review! We're glad that your second visit was a success! We look forward to having the opportunity to serve you again!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Post Falls, ID

Ford Super Duty F-350 SRW

05/23/2022

Vérifié Client

5

Catégorie : Service

Poor Communication

Mike White's service department left my office a message on Tuesday afternoon. so I called back when business hours reopened Wednesday morning and could not reach my service tech. i continued to call 2 more times that day to reach my service tech and never received a call back. went in the next day to just see them in person and the tech tried to put the blame on me for the delay in the truck being finished. claimed that he called and never heard back.

Employés avec lesquels vous avez travaillé

Service Advisor

RK

RAY K.

Rathdrum, ID

Ford Super Duty F-350 SRW

05/17/2022

Vérifié Client

10

Catégorie : Service

Engine light on

I took my F350 to Mike White Ford because the engine light was on. They took it in and did their troubleshooting and found a EGR issue that was under recall and fixed it at no charge. As usual they did a excellent job. Always like dealing with Mike White Ford!!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2022 10:45 AM

Ray, thank you for the 5 star review. We're so glad that we were able to take care of your EGR issue and fix it under warranty! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

05/13/2022

Vérifié Client

10

Catégorie : Service

My experience was wonderful and professional

I was a very professional and smooth experience.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2022 10:25 AM

Anonymous, thank you for the wonderful review! We're so glad that your experience was so pleasant! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

GB

GORDON B.

Post Falls, ID

05/09/2022

Vérifié Client

10

Catégorie : Service

gordon B

Recall repairs done nicely and faster than the service writer estimated.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/09/2022 04:41 PM

Gordon, thank you for the kind review! We always strive for exceeding expectations and are always glad when we can! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

MA

MARK A.

Rathdrum, ID

04/30/2022

Vérifié Client

10

Catégorie : Service

Recall Repair

Excellent Service!!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/02/2022 03:23 PM

Mark, thank you for the excellent review. We're so glad that your recall went smoothly and quickly! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

04/28/2022

Vérifié Client

10

Catégorie : Service

Great Job

We were in and out in 2 hours. Diagnosed the problem and fixed it. What more can you ask?

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/02/2022 03:19 PM

Anonymous, thank you for the great review! We're so glad that we were able to get your issue diagnosed and taken care of quickly and comfortably. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

DS

DAVID S.

Coeur D Alene, ID

04/21/2022

Vérifié Client

10

Catégorie : Service

Easy and efficient

Had some recall work done on the brakes of my pickup. Check in was quick and shortly after, they had me in a shuttle back to my home. I was notified when the work was done and the shuttle arrived at my house and returned me to the dealership. Everyone I had contact with was polite and professional.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/22/2022 02:48 PM

David, thank you for the excellent review. We're so glad that everything went smoothly - from check in to shuttle and back. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

AP

ALAN P.

Post Falls, ID

Ford Super Duty F-250 SRW

04/12/2022

Vérifié Client

9

Catégorie : Service

Overall good

I was a little surprised that the accounting clerk could make a charge to my card without authorization by me.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/14/2022 12:58 PM

Alan, thank you for the 5 star review. We're going to look into this situation and see how the charges were processed on your account. Normally we do not store or save any card numbers. Thank you for letting us know!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

03/25/2022

Vérifié Client

10

Catégorie : Service

Service

I would like to Thank Kevin for his Outstanding Customer Care. Took car in for maintenance work, and they discovered I had an oil leak. Kevin got on the phone and explained what was going on. I got my car back 9 days later, and it runs better than when I bought it 4yrs ago. :)

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/30/2022 02:38 PM

Anonymous, thank you for the fantastic review! We're so glad that Kevyn took such great care of you and your car! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

PW

PATRICK W.

Rathdrum, ID

03/19/2022

Vérifié Client

10

Catégorie : Service

Best In Class Experience

My service lane manager Kevyn Erbe was professional and efficient. He met and exceeded my every expectation when I entrusted my 2018 F150 to Mike White Ford for repair.

I was frustrated with the constant issues I was having with a door recall (latch would not work in freezing temperatures), especially being the second F150 I’ve owned having the same problem. Additionally my center console (infotainment system) also stopped working, including all USB charging ports linked to that console. This happened literally just outside of my warranty.

As if things couldn’t get any worse, an undercarriage shield panel (below driver) popped off and was affecting the flow of air under the vehicle and causing my fuel consumption to skyrocket.

The leadership at Mike White and Ford Motor Company should thank Kevyn for his handling of my situation because I was seriously considering never buying another Ford. I would have switched brands because I can. Kevyn’s professionalism and work ethics kept me as a customer and I want his leadership team to know this.

Kudos to Mike White Ford for retaining such talent. I hope this review will inspire others within the franchise to emulate Kevyn’s efforts at earning and securing one loyal customer at a time.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/22/2022 02:38 PM

Patrick, thank you for your extraordinary review. We are so proud of Kevyn and have made sure that he is aware of your kind words. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Dalton Gardens, ID

03/14/2022

Vérifié Client

10

Catégorie : Service

Recall service

Upon arriving was greeted quickly and with courtesy. Repair time was less than projected. Check out was quick and easy. Comfortable waiting area as well.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/15/2022 03:19 PM

Anonymous, thank you for the excellent review! We're so glad that you were well taken care of and that everything went smoothly. Thank you for choosing Mike White Ford.

Employés avec lesquels vous avez travaillé

Service Advisor

LG

LYNX G.

Rathdrum, ID

Ford F350

03/10/2022

Vérifié Client

6

Catégorie : Service

Greeted right away and treated with respect.

They took my truck right back and repaired the seat and returned it to me in less than an hour. Also stated if I had anymore trouble with it to bring it right back and they would get it taken care of.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/14/2022 02:56 PM

Lynx, thank you for the kind review. We're so glad that you felt so well taken of. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

WB

WILLIAM B.

Pinehurst, ID

Ford F250

03/08/2022

Vérifié Client

10

Catégorie : Service

Great Service

I have been a customer with ford for a long. Even though it has changed hands a few times, most of the same people are there and they do a Great Service and I will stay a customer as long as I still get the great service from your service department!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:19 PM

William, thank you for being a long time customer! Our team is very strong and we're very proud of them. Thank you for continuing to choose Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

RS

ROBIN S.

Blanchard, ID

Ford Expedition

03/06/2022

Vérifié Client

10

Catégorie : Service

Smooth and efficient!

I would not go anywhere else!
Techs are polite, friendly, knowledgeable.
I could not have had a better experience!
Everything was in order when I arrived, check in was fast.
Checkout was equally seamless. Everything was explained thoroughly.
Very clean and organized.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:16 PM

Robin, thank you for the fantastic review. We're so glad that you had such a great experience - from beginning to end! It was a pleasure serving you. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Hauser, ID

03/04/2022

Vérifié Client

10

Catégorie : Service

Great quick service

Communication from Mike White Ford was awesome...parts took awhile so extra communication was needed. Once ready service was quick....thanks Kevyn!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:12 PM

Anonymous, thank you for the 5 star review. We're so glad that Kevyn kept you updated and that your service was done quickly once the parts arrived. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

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