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Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(841 reviews)
72

Critiques de Kevyn Erbe

AP
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ALAN P.
Post Falls, ID
Ford Super Duty F-250 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2022
client vérifiéVérifié Client
9
Catégorie : Service
Overall good
I was a little surprised that the accounting clerk could make a charge to my card without authorization by me.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/14/2022 12:58 PM

Alan, thank you for the 5 star review. We're going to look into this situation and see how the charges were processed on your account. Normally we do not store or save any card numbers. Thank you for letting us know!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service
I would like to Thank Kevin for his Outstanding Customer Care. Took car in for maintenance work, and they discovered I had an oil leak. Kevin got on the phone and explained what was going on. I got my car back 9 days later, and it runs better than when I bought it 4yrs ago. :)
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/30/2022 02:38 PM

Anonymous, thank you for the fantastic review! We're so glad that Kevyn took such great care of you and your car! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
PW
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PATRICK W.
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/19/2022
client vérifiéVérifié Client
10
Catégorie : Service
Best In Class Experience
My service lane manager Kevyn Erbe was professional and efficient. He met and exceeded my every expectation when I entrusted my 2018 F150 to Mike White Ford for repair.

I was frustrated with the constant issues I was having with a door recall (latch would not work in freezing temperatures), especially being the second F150 I’ve owned having the same problem. Additionally my center console (infotainment system) also stopped working, including all USB charging ports linked to that console. This happened literally just outside of my warranty.

As if things couldn’t get any worse, an undercarriage shield panel (below driver) popped off and was affecting the flow of air under the vehicle and causing my fuel consumption to skyrocket.

The leadership at Mike White and Ford Motor Company should thank Kevyn for his handling of my situation because I was seriously considering never buying another Ford. I would have switched brands because I can. Kevyn’s professionalism and work ethics kept me as a customer and I want his leadership team to know this.

Kudos to Mike White Ford for retaining such talent. I hope this review will inspire others within the franchise to emulate Kevyn’s efforts at earning and securing one loyal customer at a time.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/22/2022 02:38 PM

Patrick, thank you for your extraordinary review. We are so proud of Kevyn and have made sure that he is aware of your kind words. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Dalton Gardens, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2022
client vérifiéVérifié Client
10
Catégorie : Service
Recall service
Upon arriving was greeted quickly and with courtesy. Repair time was less than projected. Check out was quick and easy. Comfortable waiting area as well.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/15/2022 03:19 PM

Anonymous, thank you for the excellent review! We're so glad that you were well taken care of and that everything went smoothly. Thank you for choosing Mike White Ford. 

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
LG
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LYNX G.
Rathdrum, ID
Ford F350
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/10/2022
client vérifiéVérifié Client
6
Catégorie : Service
Greeted right away and treated with respect.
They took my truck right back and repaired the seat and returned it to me in less than an hour. Also stated if I had anymore trouble with it to bring it right back and they would get it taken care of.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/14/2022 02:56 PM

Lynx, thank you for the kind review. We're so glad that you felt so well taken of. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
WB
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WILLIAM B.
Pinehurst, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
I have been a customer with ford for a long. Even though it has changed hands a few times, most of the same people are there and they do a Great Service and I will stay a customer as long as I still get the great service from your service department!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:19 PM

William, thank you for being a long time customer! Our team is very strong and we're very proud of them. Thank you for continuing to choose Mike White Ford! 

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
RS
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ROBIN S.
Blanchard, ID
Ford Expedition
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/06/2022
client vérifiéVérifié Client
10
Catégorie : Service
Smooth and efficient!
I would not go anywhere else!
Techs are polite, friendly, knowledgeable.
I could not have had a better experience!
Everything was in order when I arrived, check in was fast.
Checkout was equally seamless. Everything was explained thoroughly.
Very clean and organized.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:16 PM

Robin, thank you for the fantastic review. We're so glad that you had such a great experience - from beginning to end! It was a pleasure serving you. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Hauser, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great quick service
Communication from Mike White Ford was awesome...parts took awhile so extra communication was needed. Once ready service was quick....thanks Kevyn!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:12 PM

Anonymous, thank you for the 5 star review. We're so glad that Kevyn kept you updated and that your service was done quickly once the parts arrived. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
KM
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KEITH M.
Post Falls, ID
Ford Super Duty F-250 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2022
client vérifiéVérifié Client
8
Catégorie : Service
Back up camera not working right
Kyven was very professional and did everything In his power to get the job done and keep me posted on progress.

Keith
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 11:42 AM

Keith, thank you for the 5 star review. We're so glad that you had such a great experience with Kevyn. We'll be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
DO
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DANIEL O.
Post Falls, ID
Ford Transit Van
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
client vérifiéVérifié Client
10
Catégorie : Service
Ford Transit Recall
Completed the service 2 hours ahead of schedule. Pleasant technicians, even filled up my tires.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 02:53 PM

Daniel, thank you for the 5 star review. We're grateful that you chose to have your recall completed at Mike White Ford! We hope to have the opportunity to serve you again. 

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
JM
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JAKE M.
Moscow, ID
Ford Transit Van
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2022
client vérifiéVérifié Client
10
Catégorie : Service
Got me in and out fast and efficiently
Service was great the only thing I would say is to let people know how long the job is going to take when setting up the appointment. I had no idea it might take all day for the recall and a simple thing like that on setting up the appointment would have helped me plan my day differently. Otherwise excellent service and fast as can be.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 02:50 PM

Jake, thank you for the valuable feedback. We will review your experience and suggestion with our team to see how we can keep improving! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
RS
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RONALD S.
Post Falls, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2022
client vérifiéVérifié Client
10
Catégorie : Service
Oil change and recall
Our advisor Kevyn Erbe was great to work with. Very friendly and professional.
Thank u Kevyn
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 02:36 PM

Ronald, thank you for the 5 star review! Friendly and professional are two of our biggest goals! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
SC
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STACY C.
Worley, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great customer service
Appt was set in advance. Check in was quick and easy and Kevin kept me in the loop during the day regarding progress
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 02:35 PM

Stacy, thank you for the great review! We're so glad that your appointment was smooth and that Kevyn kept you well informed. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
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Client vérifié
Cataldo, ID
Ford Super Duty F-550 DRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2022
client vérifiéVérifié Client
7
Catégorie : Service
recall
We showed up on the wrong day for a recall service and your crew took excellent care of us anyway. Thank you!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/03/2022 02:34 PM

Anonymous, thank you for the kind review. We're so glad that we were able to fit you in for your recall appointment. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
MH
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MARY H.
Spokane, WA
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2022
client vérifiéVérifié Client
10
Catégorie : Service
Always excellent customer service…I go out of my way to have my car serviced here
Always excellent customer service…I go out of my way to have my car serviced here
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/25/2022 01:52 PM

Mary, thank you for the excellent review! We're so grateful that you choose to bring your vehicle here. We promise to keep improving and making it worthwhile to go a little farther! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Kellogg, ID
Ford Mustang
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/05/2022
client vérifiéVérifié Client
10
Catégorie : Service
Recall work
I was impressed with Kevin at the service desk. He was polite and really helpful from the second I walked in the door. Set up the rental car made sure they gave me a Ford and not something else. His manners are extremely good and it is refreshing to see a service writer like that.
I work as a mechanic in a public shop and have see a lot of service writers. He really knows what he is doing and is very good to deal with.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/07/2022 11:58 AM

Anonymous, thank you for the 5 star review! We're so glad that you had such a great experience with Kevyn. We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Coeur D Alene, ID
Chevrolet Silverado 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/04/2022
client vérifiéVérifié Client
10
Catégorie : Service
Kevyn
Where do I start...
Kevyn was amazing. Would recommend 10/10.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/07/2022 11:52 AM

Anonymous, thank you for the amazing review! We'll be sure to pass along your kind words to Kevyn! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
JC
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JAVIER C.
Liberty Lake, WA
Ford F350
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/31/2021
client vérifiéVérifié Client
4
Catégorie : Service
Weather strip repair
Purchased new 2022 Platinum F350. Initially went in d/t tailgate step having issues from the factory. They fixed it but ended up w/scratched interior door handle. Went in for dealer installed Line-X and door handle repair. Dealer did not do Line-X as requested. Door handle trim repaired but new gouge on dash. Mentioned this to dealer but declined repair over concern such a large repair would end with torn leather seat or worse. Also noticed top of door weather strip had tear. Set up appointment, went in only to be told they ordered wrong part. Burned up my day and fuel. Dealer offered to fuel tank after complaint. I declined. Second time going in for door weather strip replacement but didn’t leave without new damage to door finish. Repairman gouged door panel adhesive and paint during weather strip repair. During my visit to the dealership I stopped by the parts counter asked about parts and received list. Called back to confirm parts to be ordered and was told part numbers were incorrect. I asked for email w/proper parts and received 2008 schematic. What is going on w/this dealership?!! Sales department was great but it ends there!! Side note, Line-X was completed as requested 2 months later. The service managers seem to be sincere in their concern over everything that has occurred this far.
Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
PW
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PATRICK W.
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/28/2021
client vérifiéVérifié Client
10
Catégorie : Service
Painless Service
My service advisor was on point. Explained everything clearly and did not over-promise. I appreciated the shuttle ride to and from the dealership and could tell from my conversation with both my drivers that they worked for a good company.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/31/2021 01:48 PM

Patrick, thank you for the 5 star review! We're so glad that you had such a good experience with everyone from your advisor to your drivers! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Colville, WA
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2021
client vérifiéVérifié Client
10
Catégorie : Service
Check collision avoidance system
Checked system and provided info why the code developed and informed me that the system was working and the need to keep the sensor area clear .
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/23/2021 04:55 PM

Anonymous, thank you for the good review! We're so glad we were able to get your collision avoidance system back up and running and show you how to keep it going in the future! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
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