KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Évaluation globale

4,7

(840 reviews)

72

Critiques de Kevyn Erbe

CB

CHAD B.

Hayden, ID

03/15/2023

Vérifié Client

10

Catégorie : Service

great service good people

Fast maintenance turn-around, and shuttle service to boot!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/15/2023 04:48 PM

Thank you for your 5-star review, Chad! We are so glad to hear that you had a great experience with our fast maintenance turn-around and shuttle service. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

Service Advisor

JS

JAN S.

Hayden, ID

03/07/2023

Vérifié Client

0

Catégorie : Service

Happy Camper

I appreciated being constantly informed of progress being made to repair my power steering pump.
I have always been treated with kindness and respect throughout my ten year visits.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/13/2023 04:31 PM

Jan, thank you for your kind words. We're so glad that you chose to come to us for your power steering pump and for everything else over the past ten years. We look forward to serving you for the next 10 years and beyond at Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

Service Advisor

RW

ROGER W.

Athol, ID

02/20/2023

Vérifié Client

5

Catégorie : Service

Confidence & miss communication

I love my Edge but I have had several electrical issues and seems like Mike White Service has had it more than I have! When I bought the car I had Ford Service add a hitch for my bicycle transport. Since this install, the car has been in for blinkers, running lights, auto and other electric issues. Right side went out first around April and I was told it was probably a short in the hitch. Supposably it was fixed. December 2022 the left side went out. These are Safety issues and I was scheduled out to February 16th 2023! I called to move date up if possible and Service accidentally moved me out to March 3rd. I called again but they could only move it to February 13th. They suggested to drop the car off to try and fit it in between appointments. Didn't work. They kept the date to the 13th appointment.
Results I was again told it was the hitch and I could pay to have electrical redone. I never use the car to haul anything so Keven said they could just disconnect. I wasn't willing to pay for another electrical hitch fix that the Ford Service installed and causing the car to have problems. My car is paid off and to replace it is so expensive. I just don't know what to do. I've lost confidence in the car that I love and in Mike White Ford Service to stop these issues. Thank Goodness I bought the 7 year extension on the warranty.

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

POST FALLS

02/18/2023

Vérifié Client

8

Catégorie : Service

Experience

Showed up to my appointment, I was not on their schedule somehow, but, squeezed me in. I was able to get everything done to my vehicle that was needed.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/22/2023 04:02 PM

Anonymous, we're grateful for your understanding and so glad that we were still able to take care of you and your vehicle. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

NH

NANCY H.

Athol, ID

02/18/2023

Vérifié Client

10

Catégorie : Service

Good service

Very polite, and friendly. Job was done in a very timely manner. Very satisfied.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/22/2023 03:57 PM

Nancy, thank you for the 5 star review! Polite, friendly and timely are all things that we strive to be! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

DW

DON W.

Hayden, ID

02/18/2023

Vérifié Client

10

Catégorie : Service

5 Star Service

I'm an Escape owner but was treated as if I owned the most expensive luxury car. Great people.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/22/2023 03:56 PM

Don, thank you for the kind review. We're pretty fond of Escapes here - but even more fond of the excellent guests who give us the opportunity to serve them! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

WS

WILLIAM S.

Coeur D'Alene, ID

02/17/2023

Vérifié Client

10

Catégorie : Service

Tail Gate Repair

Recently had the tail gare repaired to prevent its opening while driving. When reading the summary of services after picking it up, the covered repair was far more detailed than I had imagined. The Mike White team did an exceptional job in replacing all the components necessary to assure that the tail gate will not fail while in use. Along with an oil and filter, tire rotation with brake check and all point inspection I am very satisfied that all is well with my truck. Thanks, Mike and the "team"

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/22/2023 10:59 AM

William, thank you for the 5 star review! We're so glad that we were able to take care of the tail gate and make sure that your truck was in solidly working order. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

MS

MICHAEL S.

Post Falls, ID

Ford F350

02/14/2023

Vérifié Client

6

Catégorie : Service

'Miscommunication 'requires second visit

Went in for an electrical issue and oil/filter change. One tech said couldn't find the problem, one said it was OK, now I have another appointment to fix electrical problem. Oil was changed as promised although it shows 95% used next day.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/16/2023 09:18 AM

Michael, thank you for taking our call and discussing this. We hope that your appointment yesterday was able to address the issue and help work towards a solution. Thank you!

Employés avec lesquels vous avez travaillé

Service Advisor

MM

MYRTLE M.

Santa, ID

02/04/2023

Vérifié Client

8

Catégorie : Service

A recall item was replaced in my auto.

The car was ready when promised. I do wish that the servicemen would not change the setting for the headlights!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2023 03:23 PM

Myrtle, thank you for the 5 star review. We thank you for trusting us with your vehicle. We will pass along your words to our service team!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Post Falls, ID

02/02/2023

Vérifié Client

10

Catégorie : Service

Competent, cheerful, efficient service in clean, pleasant setting.

See above title. Have always had to rate experiences at Mikw White Ford.
Great staff.

Thank you.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2023 03:16 PM

Anonymous, thank you for the kind review! We're proud of our team and glad that you've had such positive experiences with them! Thank you for trusting Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

02/01/2023

Vérifié Client

10

Catégorie : Service

Above and Beyond!

Brought my f-150 just to see about having my running boards repaired. I figured this repair would be out-of-pocket. Kevyn went out of his way to get this covered by my extended warranty. I am VERY impressed.... and my wife can get in and out of my truck gracefully again!! Happy wife=Happy life!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/06/2023 03:12 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to take care of your running boards! Thank you for trusting Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

JA

JOHN A.

Harrison, ID

01/13/2023

Vérifié Client

10

Catégorie : Service

Broken truck

My 2014 F150 died right in the middle of Neider ave just after pulling out of Costco. I was able to have it towed to Mike White Ford. I explained to the service rep.that I was trapped with out a car. He told me he and his crew would try and squeeze me into the swamped schedule. The service team was able to get me back up and running in three days! They really saved my butt!!! I owe them big time!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/19/2023 03:12 PM

John, it was truly our pleasure to be able to help you out of this jam! We're so glad that we were able to get you into the shop faster than anticipated and safely back on the road!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

01/11/2023

Vérifié Client

10

Catégorie : Service

Recall work

I’ve come to expect good service from Mike White Ford, hope it never changes. They had my car repaired quickly and I was out within about an hour.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/18/2023 04:26 PM

Anonymous, thank you for the kind words. We hope to only get better with time! Thank you for choosing Mike White Ford.

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

01/11/2023

Vérifié Client

10

Catégorie : Service

Recall submitting

Completed in a satisfactory andtimely manner!! Thanks to the team at Mike White Ford!!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/11/2023 04:46 PM

Anonymous, thank you for the 5 star review! We're so grateful that you trusted us to take care of your recall. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Hauser, ID

01/11/2023

Vérifié Client

10

Catégorie : Service

2 recalls completed

Completed to expectations

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/11/2023 04:45 PM

Anonymous, thank you for the 5 star review. We're glad that we were able to take care of your recalls and get you safely back on the road. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

DD

DOUGLAS D.

Post Falls, ID

01/11/2023

Vérifié Client

10

Catégorie : Service

Excellent service by Kevyn Erbe, polite& professional

Excellent service by Kevyn Erbe, Polite&professional. DougD

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/11/2023 04:45 PM

Doug, thank you for the excellent review! We will be sure to pass along your kind words to Kevyn! Thank you for choosing Mike White Ford.

Employés avec lesquels vous avez travaillé

Service Advisor

KK

KENT K.

Hayden Lake, ID

Ford Transit Chassis

12/29/2022

Vérifié Client

10

Catégorie : Service

Service and Part Recall Work

I took my car in for recall work on a part and was able to have my routine service done without having to make an additional appointment. The work was done promptly with a minimal wait time. I was prepared to wait two or more hours but was pleasantly surprised to have the van finished in a little over one hour! Service personal were friendly and professional, making me feel confident that I had come to the right place. After returning home, I had a question about a test that had been performed. Again, the service rep was so helpful and professional. Thank you Mike White Ford!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/02/2023 02:53 PM

Kent, thank you for the 5 star review! We're so glad that we were able to provide a smooth and pleasant interaction with the team. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

12/29/2022

Vérifié Client

10

Catégorie : Service

FAST, FRIENDLY GREAT SERVICE

Got me right in, finished recall super fast

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/02/2023 02:48 PM

Anonymous, thank you for the 5 star review! Fast & friendly are two of our biggest goals for our guests! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

12/28/2022

Vérifié Client

10

Catégorie : Service

Saved the Day

My car had issues the Friday before Christmas and I only have 1 vehicle and grandchildren to drive around in wintery weather. I was nervous about continuing to drive my car with low coolant. Ford got my car in immediately and found the problem. They were hoping to get it fixed before end of day so I would have a vehicle during the holidays. When they realized they were unable to get it fixed before closing they put me in a nice rental that I used over the weekend. I was so thankful and confident I had a reliable vehicle to drive. They made the holidays stress free for my family and I. Thank you Mike White Ford

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/02/2023 02:41 PM

Anonymous, thank you for the kind review. It was our pleasure to be able to make this holiday season a little less stressful. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

TD

TYLER D.

Dalton Gardens, ID

12/22/2022

Vérifié Client

9

Catégorie : Service

Good customer service.

Car was ready much before I was told it was going to be. Which was great! When I picked my car up they went over everything and brought my car to me quickly.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/27/2022 11:13 AM

Tyler, thank you for the 5 star review! We're always thrilled when we're able to exceed time expectations. We look forward to serving you again in the future!

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Service Advisor

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