KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Évaluation globale

4,7

(853 reviews)

73

Critiques de Kevyn Erbe

SL

SHAWNY L.

Hayden, ID

Ford Mustang Mach-E

04/26/2023

Vérifié Client

10

Catégorie : Service

Kevyn and AJ are ere great!

I had a 12v battery issue with my Mach E and Kevyn got me checked in with a loaner and AJ was great with getting me on my way quickly two days later when I came to pick it up!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/01/2023 11:29 AM

Thank you for your kind words! We are so glad to hear that Kevyn and AJ were able to get you taken care of quickly and efficiently. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Kingston, ID

04/26/2023

Vérifié Client

8

Catégorie : Service

Warranty repair

The work seems to be great. I however feel that timing was off. I had an appt at 0730 for a puddle light fix. They didn’t get back to me to pick up the truck until after 4pm. This is my first issue at that location

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/01/2023 11:29 AM

Thank you for taking the time to review us. We appreciate your business and are sorry to hear that your experience was not up to our usual standards. We strive to provide timely service and will use your feedback to improve our processes.

Employés avec lesquels vous avez travaillé

Service Advisor

MS

MATTHEW S.

Post Falls, ID

04/26/2023

Vérifié Client

10

Catégorie : Service

Excellent service!!

Always the best service at Mike White Ford!!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/01/2023 11:29 AM

Thank you so much for your kind words, Matthew! We are so glad to hear that you had a great experience with us. We strive to provide the best service possible and are thrilled that you noticed. We appreciate your business and look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

04/25/2023

Vérifié Client

10

Catégorie : Service

Recall repair - Easy Easy

Great staff that took care of the recall repair in a timely manner. Doesn't get better than this~

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/01/2023 11:29 AM

Thank you for your kind words! We are so glad to hear that our staff was able to take care of your recall repair in a timely manner. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employés avec lesquels vous avez travaillé

Service Advisor

SY

SCOTT Y.

Hauser, ID

04/10/2023

Vérifié Client

8

Catégorie : Service

great communication

Service dept folks are great....wouldve given a 10 but just not happy with scheduling as it takes forever to get in.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/12/2023 09:16 AM

Thank you for your review, Scott. We appreciate your business and value your feedback. We apologize for the scheduling issues you experienced and are working hard to improve our process. We hope to see you again soon.

Employés avec lesquels vous avez travaillé

Service Advisor

EH

ELLEN H.

Saint Maries, ID

04/07/2023

Vérifié Client

9

Catégorie : Service

Recall Repair

Was there for a recall repair for my Escape. Everyone was pleasant and repair was done promptly. The young man who delivered my car took time to help me make a correction to the Information display on my dashboard.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/10/2023 11:02 AM

Thank you, Ellen, for your kind words and for choosing Mike White Ford of Coeur d'Alene. We are delighted to hear that your experience was pleasant and that your recall repair was done promptly. We appreciate your feedback and are glad that the young man was able to help you with the dashboard display.

Employés avec lesquels vous avez travaillé

Service Advisor

SO

STEVEN O.

Coeur D Alene, ID

04/01/2023

Vérifié Client

10

Catégorie : Service

New hood and oil change

Very professional and helpful

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/03/2023 08:20 AM

Thank you so much for your kind words, Steven! We are so pleased to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

03/30/2023

Vérifié Client

10

Catégorie : Service

New Ford Raptor

Very fair and great to work with.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/31/2023 11:24 AM

Thank you for your kind words! We are so pleased to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations.

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Dalton Gardens, ID

03/29/2023

Vérifié Client

9

Catégorie : Service

Alarm issue

I had an alarm that kept going off. They determined it was the hood switch and replaced it extremely fast!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/31/2023 11:24 AM

Thank you for your 5-star review! We are so glad that we were able to quickly diagnose and repair your F-150's alarm issue. We appreciate your business and look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

Service Advisor

JC

JAMES C.

Mica, WA

03/26/2023

Vérifié Client

10

Catégorie : Service

Service

My Bronco was finished quickly and returned very fast. Thanks

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/28/2023 09:24 AM

Thank you for your positive review, James! We are glad to hear that your Bronco was finished quickly and returned to you fast. We strive to provide excellent service and are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Hayden, ID

03/24/2023

Vérifié Client

10

Catégorie : Service

Top notch

Great service department!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/28/2023 09:26 AM

Thank you for your 5-star review! We are so glad to hear that you had a great experience with our service department. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

Service Advisor

RS

RICHARD S.

Bonners Ferry, ID

Ford F350

03/20/2023

Vérifié Client

2

Catégorie : Service

Poor experience

Somehow after waiting 7weeks my appt. Was lost, they got me in though.
Pickup was not ready when promised, they ordered wrong part.
Cole was helpful taking care of a tire adjustment from last November that your tech dropped the ball.. THANKS COLE

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/20/2023 02:43 PM

Thank you for your review, Richard. We apologize for the inconvenience caused by the lost appointment and the wrong part. We are glad that Cole was able to help you with the tire adjustment. We strive to provide the best customer service and we will use your feedback to improve our services.

Employés avec lesquels vous avez travaillé

Service Advisor

IH

IAN H.

Post Falls, ID

03/16/2023

Vérifié Client

10

Catégorie : Service

Good communication, truck was ready to go

The service team were good communicators and had my truck ready to go when they said they would.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/20/2023 08:20 AM

Thank you for your 5-star review, Ian! We are so glad to hear that our service team was able to provide you with excellent communication and timely service. We appreciate your business and look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

Service Advisor

CB

CHAD B.

Hayden, ID

03/15/2023

Vérifié Client

10

Catégorie : Service

great service good people

Fast maintenance turn-around, and shuttle service to boot!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/15/2023 04:48 PM

Thank you for your 5-star review, Chad! We are so glad to hear that you had a great experience with our fast maintenance turn-around and shuttle service. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

Service Advisor

JS

JAN S.

Hayden, ID

03/07/2023

Vérifié Client

0

Catégorie : Service

Happy Camper

I appreciated being constantly informed of progress being made to repair my power steering pump.
I have always been treated with kindness and respect throughout my ten year visits.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/13/2023 04:31 PM

Jan, thank you for your kind words. We're so glad that you chose to come to us for your power steering pump and for everything else over the past ten years. We look forward to serving you for the next 10 years and beyond at Mike White Ford of Coeur d'Alene!

Employés avec lesquels vous avez travaillé

Service Advisor

RW

ROGER W.

Athol, ID

02/20/2023

Vérifié Client

5

Catégorie : Service

Confidence & miss communication

I love my Edge but I have had several electrical issues and seems like Mike White Service has had it more than I have! When I bought the car I had Ford Service add a hitch for my bicycle transport. Since this install, the car has been in for blinkers, running lights, auto and other electric issues. Right side went out first around April and I was told it was probably a short in the hitch. Supposably it was fixed. December 2022 the left side went out. These are Safety issues and I was scheduled out to February 16th 2023! I called to move date up if possible and Service accidentally moved me out to March 3rd. I called again but they could only move it to February 13th. They suggested to drop the car off to try and fit it in between appointments. Didn't work. They kept the date to the 13th appointment.
Results I was again told it was the hitch and I could pay to have electrical redone. I never use the car to haul anything so Keven said they could just disconnect. I wasn't willing to pay for another electrical hitch fix that the Ford Service installed and causing the car to have problems. My car is paid off and to replace it is so expensive. I just don't know what to do. I've lost confidence in the car that I love and in Mike White Ford Service to stop these issues. Thank Goodness I bought the 7 year extension on the warranty.

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

POST FALLS

02/18/2023

Vérifié Client

8

Catégorie : Service

Experience

Showed up to my appointment, I was not on their schedule somehow, but, squeezed me in. I was able to get everything done to my vehicle that was needed.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/22/2023 04:02 PM

Anonymous, we're grateful for your understanding and so glad that we were still able to take care of you and your vehicle. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

NH

NANCY H.

Athol, ID

02/18/2023

Vérifié Client

10

Catégorie : Service

Good service

Very polite, and friendly. Job was done in a very timely manner. Very satisfied.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/22/2023 03:57 PM

Nancy, thank you for the 5 star review! Polite, friendly and timely are all things that we strive to be! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

DW

DON W.

Hayden, ID

02/18/2023

Vérifié Client

10

Catégorie : Service

5 Star Service

I'm an Escape owner but was treated as if I owned the most expensive luxury car. Great people.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/22/2023 03:56 PM

Don, thank you for the kind review. We're pretty fond of Escapes here - but even more fond of the excellent guests who give us the opportunity to serve them! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

WS

WILLIAM S.

Coeur D'Alene, ID

02/17/2023

Vérifié Client

10

Catégorie : Service

Tail Gate Repair

Recently had the tail gare repaired to prevent its opening while driving. When reading the summary of services after picking it up, the covered repair was far more detailed than I had imagined. The Mike White team did an exceptional job in replacing all the components necessary to assure that the tail gate will not fail while in use. Along with an oil and filter, tire rotation with brake check and all point inspection I am very satisfied that all is well with my truck. Thanks, Mike and the "team"

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/22/2023 10:59 AM

William, thank you for the 5 star review! We're so glad that we were able to take care of the tail gate and make sure that your truck was in solidly working order. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

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