KE

Kevyn Erbe

Service Advisor
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(853 reviews)
73

MK
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MATTHEW K.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2023
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional service
Kevyn and team went above and beyond to get our expedition fixed up and road ready. This was the best customer service I have experienced in a long time!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2023 06:11 PM

Thank you for taking the time to leave us a review, Matthew. We are so glad to hear that Kevyn and the team exceeded your expectations. We strive to provide exceptional customer service and we are delighted that you experienced that today. We appreciate your business and look forward to serving you again.

Employés avec lesquels vous avez travaillé

KS
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KENNETH S.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2023
client vérifiéVérifié Client
10
Catégorie : Service
excellent service
excellent service and helpful staff
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2023 06:11 PM

Thank you Kenneth for your positive review and for choosing Mike White Ford of Coeur d'Alene. We are proud of our service and staff and strive to provide a pleasant experience for our customers. We appreciate your kind words and look forward to assisting you in the future.

Employés avec lesquels vous avez travaillé

KF
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KEVIN F.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2023
client vérifiéVérifié Client
10
Catégorie : Service
Easy to work with
Had some recall work done and then had an oil change too.
No issues and easy to work with.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/21/2023 10:55 AM

Thank you for the positive review, Kevin! We are delighted to hear that you enjoyed your experience with us at Mike White Ford of Coeur d'Alene. We strive to provide excellent service to all of our customers and are glad that we could meet your expectations. Thank you for choosing us!

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
Making my appointment was easy and they were ready when I arrived. I was provided periodic updates about the status of my vehicle, which made arranging to pick it up (and therefore the rest of my day) much easier. The employees were friendly and I felt confident in the quality of the services provided.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2023 10:30 AM

We are delighted to hear you had such a positive experience at Mike White Ford of Coeur d'Alene. We strive to provide our customers with a convenient and seamless experience from start to finish. We are pleased you were provided with updates and that our friendly staff could meet your needs. We appreciate your business!

Employés avec lesquels vous avez travaillé

KA
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KENNETH A.
Rathdrum, ID
Ford F250
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/18/2023
client vérifiéVérifié Client
8
Catégorie : Service
Problem solved
The issue with my brand new truck was solved and I received a loaner vehicle. My only complaint is that I was told it would take two weeks and it did take that long.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2023 10:25 AM

Thank you for your feedback, Kenneth. We are glad that the issue with your vehicle was solved and that we were able to provide you with a loaner. We apologize that you were not pleased with the timeline, we will work to do better in the future.

Employés avec lesquels vous avez travaillé

MK
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MATTHEW K.
Hayden Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2023
client vérifiéVérifié Client
10
Catégorie : Service
Kevin, Connor, and Mike are the best!
These guys always find a way to take care of their customer. This was a follow up on a appt I had about a month and a half ago. Fast service and they did a great job too.
Those two things seem to be hard to find these days
Thank you
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/15/2023 01:25 PM

Thank you for your kind words, Matthew! We really appreciate your business and are glad that we were able to provide you with fast service and that you were satisfied with the results. We strive to give our customers the best service possible and are glad that you experienced that.

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great experience
Great experience and free car wash was great
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/11/2023 12:28 PM

Thank you for taking the time to share your experience at Mike White Ford of Coeur d'Alene. We are thrilled to hear that you had a great experience and that you enjoyed the complimentary car wash. We really appreciate your business and look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2023
client vérifiéVérifié Client
10
Catégorie : Service
Food
They are nice people and very clean
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/30/2023 04:17 PM

Thank you so much for your positive review. We are thrilled to hear that you had a pleasant experience with our staff. We strive to ensure that every visitor feels welcome and we hope you'll decide to visit us again in the future.

Employés avec lesquels vous avez travaillé

PC
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PHILIP C.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2023
client vérifiéVérifié Client
10
Catégorie : Service
Felt like an important customer
Manny took initiative to contact me regarding a service issue on my f150. Kevyn the service advisor assigned did a great job of getting my vehicle repaired in a timely manner.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/27/2023 01:34 PM

Thank you for your positive review, Philip! We are so pleased to hear that they provided you with excellent customer service and that your issue was addressed quickly. We appreciate you choosing Mike White Ford of Coeur d'Alene and for taking the time to share your experience.

Employés avec lesquels vous avez travaillé

RM
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RODGER M.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2023
client vérifiéVérifié Client
10
Catégorie : Service
Took truck in for service and a minor recall all fixed all is good.
Everyone was nice and easy to work with>
Nice people
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/27/2023 01:26 PM

Thank you for taking the time to share your experience, Rodger! We strive to ensure that everyone who visits us feels welcome and that their needs are taken care of. We're glad to hear that we succeeded in delivering a positive experience for you.

Employés avec lesquels vous avez travaillé

LS
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LARRY S.
Harrison, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2023
client vérifiéVérifié Client
10
Catégorie : Service
Changed fuel pressure sensor
Always very professional. Kevin estimated a 3:00 pm pick up, it was completed just after noon. Great shop. Never had a bad experience.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/24/2023 04:55 PM

Thank you for your kind review, Larry. We're so pleased to hear that you've had a good experience with us. We strive for excellent customer service and it's rewarding to know we're meeting that goal. We really appreciate your business.

Employés avec lesquels vous avez travaillé

HB
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HELEN B.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2023
client vérifiéVérifié Client
9
Catégorie : Service
Regular service and brake line recall.
All the years I have been coming I have had great service and the employees are friendly and courteous.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/21/2023 09:07 AM

Thank you so much for your kind words, Helen! We strive to make every experience a positive one and it's wonderful to hear that you've had great service and our employees were friendly and courteous. We appreciate your loyalty and we hope to continue to provide you with the best service for years to come.

Employés avec lesquels vous avez travaillé

PC
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PATRICK C.
Spirit Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2023
client vérifiéVérifié Client
10
Catégorie : Service
F150 problem resolving
Engine issue resolved and they found a resolved a failing front differential before if failed.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/21/2023 09:06 AM

Thanks for your review, Patrick! We're so glad to hear that we were able to help you get your engine and front differential issues resolved quickly and at a reasonable cost. We value your business and appreciate your feedback.

Employés avec lesquels vous avez travaillé

RS
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ROBERT S.
Hayden Lake, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/17/2023
client vérifiéVérifié Client
7
Catégorie : Service
Warranty Work
Very professional...work was done in the exact time which was scheduled...clean and friendly staff.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/21/2023 09:05 AM

Thank you for your review, Robert! We're glad to hear that you had a great experience with us. We strive to provide the best service possible, and we're glad that we could meet your expectations. We value you as a customer and look forward to serving you again.

Employés avec lesquels vous avez travaillé

SN
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SCOTT N.
Post Falls, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/13/2023
client vérifiéVérifié Client
8
Catégorie : Service
Good experience.
Called to see if truck was ready. Had not received a call, but all ended well and truck runs very well. Was shuttled to and from dealer. Good service. Would recommend listening to customer without being dismissive. Some of us know what we are talking about. Thank you.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/16/2023 04:39 PM

We appreciate your business and are glad to hear that the truck is running well. We understand your concerns about being listened to and take your feedback seriously. We strive to provide the best customer service and value your input. We take all customer reviews into consideration and are always looking for ways to improve. Thank you for taking the time to leave a review.

Employés avec lesquels vous avez travaillé

DS
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DIRK S.
Hayden, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/11/2023
client vérifiéVérifié Client
10
Catégorie : Service
Quick easy service
No waiting when I arrived, done before expected, and everyone was courteous and helpful.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/14/2023 06:44 PM

Thank you so much for taking the time to share your positive experience with us. We are delighted that you were seen quickly and that our team was able to complete your visit in a timely manner. We strive to provide all of our customers with the best service and appreciate your kind words.

Employés avec lesquels vous avez travaillé

RS
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RONALD S.
Post Falls, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/10/2023
client vérifiéVérifié Client
10
Catégorie : Service
Recall and steering wheel electronics troubleshooting
Kevin Erbe our service team member was very helpful. Great communication.
Thanks!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/11/2023 01:24 PM

Ronald, we're so glad to hear that Kevin Erbe was helpful to you during your service visit. We strive to provide top notch customer service and it's wonderful to know that we have achieved that. Thank you for taking the time to leave your positive review.

Employés avec lesquels vous avez travaillé

RV
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RANDY V.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/09/2023
client vérifiéVérifié Client
10
Catégorie : Service
Accurate and timely diagnosis
Was able to confirm my P.C.M. was faulty. Kevyn was very professional and answered every question I had. Kudos go out to his great customer service.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/10/2023 01:26 PM

Thank you, Randy, for your commendation of our amazing team member, Kevyn! We are proud that he could give you the information you needed and provide a great customer experience. We are always here to help and we are so glad you chose Mike White Ford of Coeur d'Alene for your service needs.

Employés avec lesquels vous avez travaillé

GV
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GERALD V.
Athol, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/09/2023
client vérifiéVérifié Client
9
Catégorie : Service
They did everything they said they would do
I have had bad experience in the past with other dealers. All good with Mike white Ford. I will buy my next Ford there. They are that good.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/10/2023 01:23 PM

Thank you so much for your kind review, Gerald! We're elated to hear that Mike White Ford of Coeur d'Alene exceeded your expectations and that you plan on returning to us for your next Ford. We're so proud of the hard work of our staff in delivering great service, and we're even more honored that you chose to trust us! Thank you again!

Employés avec lesquels vous avez travaillé

Client vérifié
Saint Maries, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2023
client vérifiéVérifié Client
10
Catégorie : Service
Replacement master switch for rear window not rolling up
Good customer service from Mike White and I appreciate their team fixing the issue. It’s a far drive for me but they resolve the issues and after arrived from shipping the part swap was quick. Thank you.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/10/2023 01:17 PM

Thank you for taking the time to share your experience with us! We appreciate your business and our team is glad to have been able to get your issue resolved. We strive to make every customer experience positive and we're glad your visit was a good one.

Employés avec lesquels vous avez travaillé
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