KE

Kevyn Erbe

Service Advisor
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(839 reviews)
72

Client vérifié
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/16/2023
client vérifiéVérifié Client
10
Catégorie : Service
Sunroof
Very nice to work with! Took care of everything.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 11/20/2023 01:30 PM

We are so glad that you had a positive experience at Mike White Ford of Coeur d'Alene. We strive to provide the best customer service and it is wonderful to hear that we were successful. We hope you are enjoying your vehicle and thank you for choosing our dealership.

Employés avec lesquels vous avez travaillé

DG
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DAVID G.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/13/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great
Appreciated shuttle ride home after dropping off vehicle. When service finished vehicle was delivered to my residence which was very convenient.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 11/16/2023 10:25 AM

Thank you for the great review, David! We are so pleased to hear that our shuttle service and delivery made your visit to Mike White Ford of Coeur d'Alene a pleasant one. We strive to provide a convenient and comfortable experience for all of our customers and we're glad we could do that for you.

Employés avec lesquels vous avez travaillé

JD
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JASON D.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/15/2023
client vérifiéVérifié Client
10
Catégorie : Service
Valve cover
I got an oil change and they informed me of an oil leak. They got me in for a diagnosis and diagnosed a leaking valve cover. They got to the job quickly and got the job done in a timely manner. When it came time to picking up my truck they informed me that during a previous job doing the timing cover, that the valve cover was altered and that they had made the gasket fail. They covered the job under full warranty. Top notch company who stands by their jobs and owns their mistakes.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 10/19/2023 10:38 AM

We are glad to hear that we were able to diagnose and repair your oil leak quickly and efficiently! We take pride in our work and value our customers' trust. We appreciate you giving us the opportunity to demonstrate our commitment to excellence. We take full responsibility and are always here to help. Thank you for your business and we hope to serve you again in the future.

Employés avec lesquels vous avez travaillé

NM
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NICOLAS M.
Post Falls, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2023
client vérifiéVérifié Client
9
Catégorie : Service
Great Communication and quick turn time
Kevin was great, kept me up to date and had my repair done quicker than stated.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 10/14/2023 12:06 AM

Thank you so much for your kind words, Nicolas! We really appreciate your business and are thrilled to hear that Kevin was able to keep you in the loop and get your repair done faster than anticipated. It's customers like you that make our job worth it!

Employés avec lesquels vous avez travaillé

KD
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KELLY D.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/03/2023
client vérifiéVérifié Client
10
Catégorie : Service
Warranty issues
You guys are on point. Friendly and helpful so have no complaints.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2023 09:20 AM

Thank you for the positive feedback, Kelly! We strive to ensure customers have the best experience possible. We're glad you found our staff friendly and helpful. We look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

PC
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PETER C.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/01/2023
client vérifiéVérifié Client
10
Catégorie : Service
Quick service and helpful feedback
Kevin is one of the best service reps I have ever dealt with. Thank you Kevin
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2023 09:19 AM

Thank you Peter for your 5 star review and taking the time to share your positive experience with Kevin. We are very pleased to hear that you had such great service. We strive to ensure our customers have a positive, stress-free experience when they visit us. We hope to see you again soon!

Employés avec lesquels vous avez travaillé

MK
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MATTHEW K.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2023
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional service
Kevyn and team went above and beyond to get our expedition fixed up and road ready. This was the best customer service I have experienced in a long time!
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2023 06:11 PM

Thank you for taking the time to leave us a review, Matthew. We are so glad to hear that Kevyn and the team exceeded your expectations. We strive to provide exceptional customer service and we are delighted that you experienced that today. We appreciate your business and look forward to serving you again.

Employés avec lesquels vous avez travaillé

KS
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KENNETH S.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2023
client vérifiéVérifié Client
10
Catégorie : Service
excellent service
excellent service and helpful staff
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2023 06:11 PM

Thank you Kenneth for your positive review and for choosing Mike White Ford of Coeur d'Alene. We are proud of our service and staff and strive to provide a pleasant experience for our customers. We appreciate your kind words and look forward to assisting you in the future.

Employés avec lesquels vous avez travaillé

KF
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KEVIN F.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/20/2023
client vérifiéVérifié Client
10
Catégorie : Service
Easy to work with
Had some recall work done and then had an oil change too.
No issues and easy to work with.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/21/2023 10:55 AM

Thank you for the positive review, Kevin! We are delighted to hear that you enjoyed your experience with us at Mike White Ford of Coeur d'Alene. We strive to provide excellent service to all of our customers and are glad that we could meet your expectations. Thank you for choosing us!

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2023
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
Making my appointment was easy and they were ready when I arrived. I was provided periodic updates about the status of my vehicle, which made arranging to pick it up (and therefore the rest of my day) much easier. The employees were friendly and I felt confident in the quality of the services provided.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2023 10:30 AM

We are delighted to hear you had such a positive experience at Mike White Ford of Coeur d'Alene. We strive to provide our customers with a convenient and seamless experience from start to finish. We are pleased you were provided with updates and that our friendly staff could meet your needs. We appreciate your business!

Employés avec lesquels vous avez travaillé

KA
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KENNETH A.
Rathdrum, ID
Ford F250
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/18/2023
client vérifiéVérifié Client
8
Catégorie : Service
Problem solved
The issue with my brand new truck was solved and I received a loaner vehicle. My only complaint is that I was told it would take two weeks and it did take that long.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2023 10:25 AM

Thank you for your feedback, Kenneth. We are glad that the issue with your vehicle was solved and that we were able to provide you with a loaner. We apologize that you were not pleased with the timeline, we will work to do better in the future.

Employés avec lesquels vous avez travaillé

MK
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MATTHEW K.
Hayden Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/12/2023
client vérifiéVérifié Client
10
Catégorie : Service
Kevin, Connor, and Mike are the best!
These guys always find a way to take care of their customer. This was a follow up on a appt I had about a month and a half ago. Fast service and they did a great job too.
Those two things seem to be hard to find these days
Thank you
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/15/2023 01:25 PM

Thank you for your kind words, Matthew! We really appreciate your business and are glad that we were able to provide you with fast service and that you were satisfied with the results. We strive to give our customers the best service possible and are glad that you experienced that.

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2023
client vérifiéVérifié Client
10
Catégorie : Service
Great experience
Great experience and free car wash was great
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 09/11/2023 12:28 PM

Thank you for taking the time to share your experience at Mike White Ford of Coeur d'Alene. We are thrilled to hear that you had a great experience and that you enjoyed the complimentary car wash. We really appreciate your business and look forward to seeing you again soon!

Employés avec lesquels vous avez travaillé

Client vérifié
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2023
client vérifiéVérifié Client
10
Catégorie : Service
Food
They are nice people and very clean
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/30/2023 04:17 PM

Thank you so much for your positive review. We are thrilled to hear that you had a pleasant experience with our staff. We strive to ensure that every visitor feels welcome and we hope you'll decide to visit us again in the future.

Employés avec lesquels vous avez travaillé

PC
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PHILIP C.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2023
client vérifiéVérifié Client
10
Catégorie : Service
Felt like an important customer
Manny took initiative to contact me regarding a service issue on my f150. Kevyn the service advisor assigned did a great job of getting my vehicle repaired in a timely manner.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/27/2023 01:34 PM

Thank you for your positive review, Philip! We are so pleased to hear that they provided you with excellent customer service and that your issue was addressed quickly. We appreciate you choosing Mike White Ford of Coeur d'Alene and for taking the time to share your experience.

Employés avec lesquels vous avez travaillé

RM
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RODGER M.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/24/2023
client vérifiéVérifié Client
10
Catégorie : Service
Took truck in for service and a minor recall all fixed all is good.
Everyone was nice and easy to work with>
Nice people
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/27/2023 01:26 PM

Thank you for taking the time to share your experience, Rodger! We strive to ensure that everyone who visits us feels welcome and that their needs are taken care of. We're glad to hear that we succeeded in delivering a positive experience for you.

Employés avec lesquels vous avez travaillé

LS
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LARRY S.
Harrison, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/23/2023
client vérifiéVérifié Client
10
Catégorie : Service
Changed fuel pressure sensor
Always very professional. Kevin estimated a 3:00 pm pick up, it was completed just after noon. Great shop. Never had a bad experience.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/24/2023 04:55 PM

Thank you for your kind review, Larry. We're so pleased to hear that you've had a good experience with us. We strive for excellent customer service and it's rewarding to know we're meeting that goal. We really appreciate your business.

Employés avec lesquels vous avez travaillé

HB
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HELEN B.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2023
client vérifiéVérifié Client
9
Catégorie : Service
Regular service and brake line recall.
All the years I have been coming I have had great service and the employees are friendly and courteous.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/21/2023 09:07 AM

Thank you so much for your kind words, Helen! We strive to make every experience a positive one and it's wonderful to hear that you've had great service and our employees were friendly and courteous. We appreciate your loyalty and we hope to continue to provide you with the best service for years to come.

Employés avec lesquels vous avez travaillé

PC
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PATRICK C.
Spirit Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2023
client vérifiéVérifié Client
10
Catégorie : Service
F150 problem resolving
Engine issue resolved and they found a resolved a failing front differential before if failed.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/21/2023 09:06 AM

Thanks for your review, Patrick! We're so glad to hear that we were able to help you get your engine and front differential issues resolved quickly and at a reasonable cost. We value your business and appreciate your feedback.

Employés avec lesquels vous avez travaillé

RS
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ROBERT S.
Hayden Lake, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/17/2023
client vérifiéVérifié Client
7
Catégorie : Service
Warranty Work
Very professional...work was done in the exact time which was scheduled...clean and friendly staff.
Gabriella L. de Mike White Ford of Coeur d'Alene a répondu le 08/21/2023 09:05 AM

Thank you for your review, Robert! We're glad to hear that you had a great experience with us. We strive to provide the best service possible, and we're glad that we could meet your expectations. We value you as a customer and look forward to serving you again.

Employés avec lesquels vous avez travaillé
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