Name: Kevyn Erbe
Rating: 4,7

Critiques de Kevyn Erbe

ROGER W.

Athol, ID

Ford Edge

10/07/2021

Vérifié Client

Catégorie : Service

Timely and cost less than estimated quote.

Service is always helpful and great at explaining reports in terms all of us can understand. I appreciate their help.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/08/2021 02:49 PM

Roger, thank you for the 5 star review! We're so glad that we were able to provide an excellent service experience for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

CHARLENE S.

Hayden, ID

Lincoln MKX

09/29/2021

Vérifié Client

Catégorie : Service

Warranty work

Things went great! No problems!!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/04/2021 03:20 PM

Charlene, thank you for the great review! We're so glad that we were able to take care of your warranty work and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

Client vérifié

Rathdrum, ID

Chevrolet Silverado 1500

09/24/2021

Vérifié Client

Catégorie : Service

Kevyn was amazing

Completed the services in a very timely manner, phone service was great when setting up my appointment.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2021 08:20 AM

Anonymous, thank you for the amazing review! We're so glad that Kevyn was able to complete your services in a timely manner for you! We'll be sure to pass along your kind words! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

KEITH R.

Coeur D Alene, ID

Ford Super Duty F-250 SRW

09/21/2021

Vérifié Client

Catégorie : Service

service

Took my truck in for service and it was quick and easy. The service staff friendly. They gave me a ride home and then came and picked me up great drivers. I will return.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/23/2021 02:16 PM

Keith, thank you for the great review! We're so glad that you had such a friendly and smooth experience with us. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

Client vérifié

Liberty Lake, WA

Volvo XC60

09/17/2021

Vérifié Client

Catégorie : Service

Too Way to long to get a appointment for oil change and tire rotation

When I called to make an appointment for oil change and tire rotation. I was told that it was a month and a half wait. Disappointed at best for such a simple service.

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

MARI S.

Coeur D Alene, ID

Ford Explorer

08/31/2021

Vérifié Client

Catégorie : Service

Professional Service

Brought my Explorer in for AC repair and Kevyn was very professional and kept me informed through the process. Added an oil change when dropping it off and they completed that along with a recall that was out. They are very busy now, took over a month for an appointment to fix the AC, and even being that busy, they treated me as if I was the only customer.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/02/2021 01:58 PM

Mari, thank you for the fantastic review. We may be busy right now, but taking care of our customers is always our #1 concern! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

NICOLE C.

Coeur D Alene, ID

Ford Explorer

08/28/2021

Vérifié Client

Catégorie : Service

Excellent Service

Great work and great service! Always a pleasure taking my explorer to Mike White Service!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/31/2021 01:31 PM

Nicole, thank you for the excellent review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

MICHAEL E.

Post Falls, ID

Ford Ranger

08/25/2021

Vérifié Client

Catégorie : Service

Ford is not taking Ranger transmission issues seriously.

I called a few months ago to bring my 2021 Ford Ranger in to have the transmission checked. The issues relate to inconsistent shifting, notably on hilly roads where I have to slow down for a curve, and then accelerate out of it. The tranny likes to stay in a higher gear and it dogs until I really push the gas more than I would like before it downshifts. This results in a harsh feel, and I have never experienced this on any other car/truck I have driven. When I called, I was told the 10-speed in the Ranger is unique, and what I describe is "normal" for it. I asked if there are any planned updates to the transmission, and he said not at this time. I made the appointment anyway to have Kevin (their only transmission tech?) check it out. My appointment was on 8/18. Kevin was very nice and listened to what I had to say, but reiterated the line that this is normal. I told him at this point, I just want my issue logged with Ford - the more people complain, the sooner they'll come out with an update that will adjust the shift-points. When I picked up the truck, Kevin was not there, but his notes indicate that he could not duplicate the problem (not sure if he tried driving on hills where he had to slow and accelerate out of a curve), and that everything was "normal". This might be typical, but it should hardly be classified as "normal".

Hoping enough people raise this issue with Ford so they decide to push out an update to the transmission, or otherwise allow technicians to tune it manually (or at the very least, set the transmission to re-learn the driving habits of the driver... I'm told by a friend-mechanic that this is possible).

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

RONALD J.

Post Falls, ID

Ford F350

08/19/2021

Vérifié Client

Catégorie : Service

Problem solved

The appointment was honored and the problem was solved. An additional problem was found and communicated to me by phone. This additional problem was taken care of and I received notification that my truck was ready to be picked up.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/25/2021 10:45 AM

Ronald, thank you for the great review! It's never fun getting the word that your vehicle needs additional work, but we're so glad that we were able to find it before it became a bigger issue and got you safely back on the road! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

JEROME S.

Ford Focus

08/12/2021

Vérifié Client

Catégorie : Service

Unconcerned with service follow through

When I purchased 2 FOBs and a key the service guy said "Sign here so we can begin your work order" and I said before I sign can I see the FOBs, just to make sure they were the same as the original with a door lock, door open, hatchback open, and a hazard button - four button FOB. He seemed irritated that I wouldn't just simply sign and allow them to complete the job. After some deliberation he begrudgingly allowed me to check the FOBs at the parts counter and good thing I did because at the parts counter they said, "Okay here's your FOB and a key". I had to verify that I had purchased 2 FOBs and a key. After that debacle was cleared up I signed the work order.
When the job was completed I wanted to make sure all the buttons worked, he seemed more irritated and said, "If they don't work it's a separate issue". What?
I just wanted to make sure all the FOBs and key worked. After a bit of sparring he followed me to my car and allowed me to check that everything worked as it should. I don't know the guys name but maybe a bit of customer consideration would go a long way when dealing with a potential new customer.
Not happy with the service or the unconcerned/irritated attitude of the service guy.

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

Client vérifié

Hayden, ID

Ford Escape

08/03/2021

Vérifié Client

Catégorie : Service

Curley and his compassion and integrity

Curley is the best!

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/04/2021 02:10 PM

Anonymous, thank you for the 5 star review! We agree with you! Curly is the best! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

Client vérifié

Hayden, ID

Ford F250

07/31/2021

Vérifié Client

Catégorie : Service

Not real happy

I am happy with the communication from Kevin while going thru this process but I'm not happy that it took 21 days to have something fixed that is covered under Warranty. It took 11 days for my vehicle to even be looked at and I was not given a loaner vehicle at all. This Truck has been in your shop for repairs with 4 different problems that were either covered under under Warranty or under recall. What a piece of junk vehicle; it only has 42,000 miles on it and who knows when the next breakdown will be. Probably done purchasing Ford products.

Non recommandé

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

Client vérifié

Coeur D Alene, ID

Ford Escape

07/30/2021

Vérifié Client

Catégorie : Service

I was greatly taken care of.

In this greatly over busy community, I was well taken care of. From the first call, to the pick up of my repaired car. Professional.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/04/2021 02:02 PM

Anonymous, thank you for the 5 star review! We're so glad that you felt well taken care of from the first phone call to the completion of your service! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

ASHLEY L.

Post Falls, ID

Ford Expedition EL

07/20/2021

Vérifié Client

Catégorie : Service

Satisfied customer

My experience with Mike White Ford has always been satisfactory. Thats what keeps me coming back. Staff is always pleasant and helpful.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/03/2021 04:32 PM

Ashley, thank you for the kind review. We're very proud of our staff and glad that you've had positive interactions with them as well! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

JOSHUA C.

Sandpoint, ID

Ram 1500

07/13/2021

Vérifié Client

Catégorie : Service

Ease of use

60k inspection

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/15/2021 03:06 PM

Joshua, thank you for the 5 star review! We're so glad that your 60k inspection went so well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

LEE P.

Newman Lake, WA

Ford F-150

07/05/2021

Vérifié Client

Catégorie : Service

Great Customer Service

The service staff is always friendly and does a great job of welcoming me. Their appointment reminder system and shuttle service is very convenient and the work they have done on my F150 has always been impeccable.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/06/2021 09:35 AM

Lee, thank you for the great review! We're so glad that you enjoy servicing your vehicle with us and that your F150 is working well for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

Client vérifié

Greenacres, WA

Subaru XV Crosstrek Hybrid

06/18/2021

Vérifié Client

Catégorie : Service

Great work with difficult situation

Kevyn, Chelsea and the whole team worked really hard to fit in my vehicle without an appointment. It was a challenging, intermittent issue and we all worked together to get it sorted out. I appreciate their patience, dedication and kindness.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/24/2021 03:31 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your vehicle and get you back on the road! We will pass along your kind words to Kevyn, Chelsea and the service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

LIANNE F.

Post Falls, ID

MERC MILAN

06/14/2021

Vérifié Client

Catégorie : Service

The people that work for you make your place a step above!

From the moment that I pulled up to the service department I was treated as though my time was important to them.
All of the Mike White Ford associates that I dealt with were professional, courteous and friendly.
Also they have a well run shuttle service! We had a friendly and safe driver!

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/16/2021 03:23 PM

Lianne, thank you for the 5 star review! We're so glad that your service experience went so smoothly and that you had such positive interactions with our team! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

JANE M.

Coeur D'Alene, ID

Ford Fusion

06/11/2021

Vérifié Client

Catégorie : Service

Great service

I’m always greeted with a smile and prompt attention. The work was done in a timely manner and I appreciated the shuttle ride home and back.
After arriving home I discovered something that I had a question about so called Kevin ,my service person, and he quickly answered it.
Thank you Kevin I enjoyed your help.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/16/2021 03:00 PM

Jane, thank you for the great review! We're glad that you enjoyed your shuttle ride and that Kevyn was able to answer your questions! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

WAYNE H.

Coeur D Alene, ID

Ford F250

06/07/2021

Vérifié Client

Catégorie : Service

the service dept team

The service dept. team is and always has been great to work with...great crew and I know it starts at the top...So Great Job Mike White and staff!!

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/09/2021 03:18 PM

Wayne, thank you for the kind review! Mike takes a lot of pride in our team and is always looking for continuous improvement! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Kevyn Erbe

Service Advisor

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