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Kevyn Erbe

Service Advisor
Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(855 reviews)
74

Critiques de Kevyn Erbe

Client vérifié
Hayden, ID
Ford F250
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/31/2021
client vérifiéVérifié Client
Catégorie : Service
Not real happy
I am happy with the communication from Kevin while going thru this process but I'm not happy that it took 21 days to have something fixed that is covered under Warranty. It took 11 days for my vehicle to even be looked at and I was not given a loaner vehicle at all. This Truck has been in your shop for repairs with 4 different problems that were either covered under under Warranty or under recall. What a piece of junk vehicle; it only has 42,000 miles on it and who knows when the next breakdown will be. Probably done purchasing Ford products.
Non recommandé
Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2021
client vérifiéVérifié Client
Catégorie : Service
I was greatly taken care of.
In this greatly over busy community, I was well taken care of. From the first call, to the pick up of my repaired car. Professional.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/04/2021 02:02 PM

Anonymous, thank you for the 5 star review! We're so glad that you felt well taken care of from the first phone call to the completion of your service! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
AL
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ASHLEY L.
Post Falls, ID
Ford Expedition EL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/20/2021
client vérifiéVérifié Client
Catégorie : Service
Satisfied customer
My experience with Mike White Ford has always been satisfactory. Thats what keeps me coming back. Staff is always pleasant and helpful.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/03/2021 04:32 PM

Ashley, thank you for the kind review. We're very proud of our staff and glad that you've had positive interactions with them as well! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
JC
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JOSHUA C.
Sandpoint, ID
Ram 1500
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/13/2021
client vérifiéVérifié Client
Catégorie : Service
Ease of use
60k inspection
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/15/2021 03:06 PM

Joshua, thank you for the 5 star review! We're so glad that your 60k inspection went so well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
LP
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LEE P.
Newman Lake, WA
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/05/2021
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
The service staff is always friendly and does a great job of welcoming me. Their appointment reminder system and shuttle service is very convenient and the work they have done on my F150 has always been impeccable.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/06/2021 09:35 AM

Lee, thank you for the great review! We're so glad that you enjoy servicing your vehicle with us and that your F150 is working well for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Greenacres, WA
Subaru XV Crosstrek Hybrid
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/18/2021
client vérifiéVérifié Client
Catégorie : Service
Great work with difficult situation
Kevyn, Chelsea and the whole team worked really hard to fit in my vehicle without an appointment. It was a challenging, intermittent issue and we all worked together to get it sorted out. I appreciate their patience, dedication and kindness.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/24/2021 03:31 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your vehicle and get you back on the road! We will pass along your kind words to Kevyn, Chelsea and the service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
LF
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LIANNE F.
Post Falls, ID
MERC MILAN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2021
client vérifiéVérifié Client
Catégorie : Service
The people that work for you make your place a step above!
From the moment that I pulled up to the service department I was treated as though my time was important to them.
All of the Mike White Ford associates that I dealt with were professional, courteous and friendly.
Also they have a well run shuttle service! We had a friendly and safe driver!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/16/2021 03:23 PM

Lianne, thank you for the 5 star review! We're so glad that your service experience went so smoothly and that you had such positive interactions with our team! We'll be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
JM
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JANE M.
Coeur D'Alene, ID
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2021
client vérifiéVérifié Client
Catégorie : Service
Great service
I’m always greeted with a smile and prompt attention. The work was done in a timely manner and I appreciated the shuttle ride home and back.
After arriving home I discovered something that I had a question about so called Kevin ,my service person, and he quickly answered it.
Thank you Kevin I enjoyed your help.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/16/2021 03:00 PM

Jane, thank you for the great review! We're glad that you enjoyed your shuttle ride and that Kevyn was able to answer your questions! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
WH
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WAYNE H.
Coeur D Alene, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/07/2021
client vérifiéVérifié Client
Catégorie : Service
the service dept team
The service dept. team is and always has been great to work with...great crew and I know it starts at the top...So Great Job Mike White and staff!!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/09/2021 03:18 PM

Wayne, thank you for the kind review! Mike takes a lot of pride in our team and is always looking for continuous improvement! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
SW
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SCOTT W.
Ford, WA
Ford Super Duty F-350 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/04/2021
client vérifiéVérifié Client
Catégorie : Service
very patient
All the people working at Mike White were patient and did their best to make sure the customer fully understood the paperwork.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/09/2021 03:06 PM

Scott, thank you for the fantastic review! We're very proud of our team and so glad that you had such a thorough experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
PC
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PATRICK C.
Hayden Lake, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2021
client vérifiéVérifié Client
Catégorie : Service
Good Service
I've had good service. No complaints. ?
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/27/2021 02:24 PM

Patrick, thank you for the good review! We're so glad that you had good service and that you don't have any complaints! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Greenacres, WA
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/08/2021
client vérifiéVérifié Client
Catégorie : Service
All around great Ford Service Center!
Very professional advisors (Kevyn was excellent), excellent communication, Saturday service hours, one of the better check-in facilities and waiting areas, and professional wash services when finished.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/10/2021 04:02 PM

Anonymous, thank you for the great review! We're so glad that your experience was so fantastic! We'll be sure to pass along your kind words to Kevyn and the whole team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
FB
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FRAN B.
Hayden, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/28/2021
client vérifiéVérifié Client
Catégorie : Service
Customer Service
I love the customer service that I receive. Everyone is friendly and thrive and giving you the best customer service they can give. Yes I would recommend Mikes Ford service department
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/29/2021 04:49 PM

Fran, thank you for the kind review! We're so glad that you have such great experiences with our service team! We really do love serving our customers! It was a pleasure helping you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
RB
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ROBIN B.
Sandpoint, ID
Ford Super Duty F-250 SRW
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/12/2021
client vérifiéVérifié Client
Catégorie : Service
Disorganized.
When we showed up the check in person said we did not have an appointment but it had in fact been set via phone conversation with the service manager. They said they’d squeeze us in. Uh, no, I had an appointment and I wanted the mechanics to take their time and fix my vehicle correctly and thoroughly. Everyone is in a big hurry and apparently not interested in being helpful. I was quoted one price and charged another with no new service added. Where can a person buy a $58,000 vehicle AND get good service for that vehicle. Nowhere.
Non recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/16/2021 02:27 PM

Robin, we would like to discuss this experience with you. We have left a voicemail for you and would love the opportunity to discuss what happened. (208) 664 - 9211 - Ed Baker

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford F-150
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/01/2021
client vérifiéVérifié Client
Catégorie : Service
Ford seevice
Good service but hard to get anything done in one visit.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/01/2021 03:13 PM

Anonymous, thank you for the review! We will review with our team to see what we can do to make it smoother/easier to add additional services onto appointments. We completely hear your frustration and thank you for your feedback. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
HB
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HELEN B.
Spokane Valley, WA
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/11/2021
client vérifiéVérifié Client
Catégorie : Service
Employees are very knowledgeable and friendly.
One bad thing against my car is that the engineers did a dumb job as you have to remove front to change bulbs.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/12/2021 10:44 AM

Helen, thank you for the kind review! We will certain pass your comments along to Ford as it certainly does present a challenge! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2021
client vérifiéVérifié Client
Catégorie : Service
Ready for repairs!
My gas door spring broke, so I scheduled a repair, was in and out in one hour. Coffee was hot!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/01/2021 03:11 PM

Anonymous, thank you for the 5 star review! Broken springs are never fun, but we're so glad that we were able to take care of it and also get you some hot coffee! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
gravatar
Client vérifié
Coeur D'Alene, ID
Ford Transit Wagon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/25/2021
client vérifiéVérifié Client
Catégorie : Service
Fabulous
Cole is always top notch! Thanks!!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/25/2021 03:21 PM

Anonymous, thank you for the fabulous review! We're so glad that you had a great experience! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
BO
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BURT O.
Post Falls, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2021
client vérifiéVérifié Client
Catégorie : Service
engine light came on
they got us in the same day and the work was completed the same day :)
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/24/2021 01:52 PM

Burt, thank you for the 5 star review! A check engine light is never fun but we're so glad that we were able to get you in and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
MA
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MARK A.
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/09/2021
client vérifiéVérifié Client
Catégorie : Service
Service Department
Great Service and Friendly Staff!!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/09/2021 02:39 PM

Mark, thank you for the great review! We're so glad that you had a great experience with our service team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
KE
Kevyn Erbe
Service Advisor
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