BP

Brent Parker

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(427 reviews)
78

SR
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SHIRLEY R.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/14/2024
client vérifiéVérifié Client
10
Catégorie : Service
Oil Change and Maintenance check
From start to finish, my experience was excellent. I was greeted with smiles and courtesy. The oil change was done in a timely manner and the time spent in the customer waiting area flew by so quickly.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/14/2024 08:44 AM

We're thrilled that you had such a great experience with us, Shirley! Thank you for taking the time to share your feedback. We always strive to provide a friendly and efficient service, and we're glad to hear that we hit the mark. We appreciate your business and look forward to seeing you again!

Employés avec lesquels vous avez travaillé

JW
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JOHN W.
Sagle, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/07/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great Service
Great Service, quick. I was in and out in 45 min.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/07/2024 07:41 AM

Thank you for taking the time to share your experience, John!  It's great to hear that you were pleased with our quick and efficient service. We always aim to make the visit as smooth as possible. Looking forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

RS
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RONALD S.
Post Falls, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/06/2024
client vérifiéVérifié Client
10
Catégorie : Service
Oil change review
Done early and Great service team
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/06/2024 04:44 PM

Thank you for taking the time to leave a review, Ronald! We're thrilled that our service team was able to get the job done early for you. It's always our goal to provide excellent service, and we're happy to hear that you had a great experience with us. If there's anything else we can do for you in the future, please don't hesitate to reach out. We appreciate your business and hope to see you again soon!

Employés avec lesquels vous avez travaillé

KP
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KEVIN P.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great Dealer Service!
Very easy to schedule the 10K maintenance and the truck was done in 1.5 hours. More important, the price was very fair. I will return.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2024 06:04 PM

We are delighted to hear that scheduling your 10K maintenance was a seamless experience, and that you found our pricing to be fair. We strive to provide efficient service at competitive prices, and we are thrilled that you were satisfied with your experience. We look forward to welcoming you back in the future, Kevin!

Employés avec lesquels vous avez travaillé

Client vérifié
Harrison, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2024
client vérifiéVérifié Client
10
Catégorie : Service
Quick and Easy
Quick and easy! Made an appointment, showed up on time and they were done in 30 minutes. No up sell and compatible to Valvoline and jiffy lube.
Employés avec lesquels vous avez travaillé

LB
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LOUANN B.
Athol, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/01/2024
client vérifiéVérifié Client
10
Catégorie : Service
Routine service
I regularly have my routine service like oil change and tire rotation completed by Mike White Ford. The service is completed in a timely manner. I'm advised of the condition of items with the vehicle. They do a good job at Mike White Ford
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2024 09:30 AM

Hi, LouAnn! We greatly appreciate your continued trust in our service department, where we always aim to provide efficient and transparent maintenance for your vehicle. Thank you for choosing Mike White Ford for your routine service needs. We're glad to hear that our team took good care of you, and we look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

Client vérifié
Athol, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/31/2024
client vérifiéVérifié Client
10
Catégorie : Service
Good work and solid communication
The Team did a great job. Communication and follow up is exceptional.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 08/01/2024 08:40 AM

We're thrilled to hear that our team delivered exceptional communication and follow-up during your visit. We're dedicated to keeping our customers informed every step of the way. Thank you for taking the time to share your positive experience!

Employés avec lesquels vous avez travaillé

KH
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KIRK H.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2024
client vérifiéVérifié Client
10
Catégorie : Service
Fast, thorough
Service guy's got me taken care of promptly and the sales guys were always friendly and courteous seeing if I would like to upgrade to a new F-150...Not just yet.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/29/2024 04:22 PM

We're delighted to hear about your positive experience with our service team, Kirk! It's great to know that you received prompt and efficient care. Our sales team takes pride in their friendly, no-pressure approach. When the time comes for that F-150 upgrade, we'll be here to assist you. Thanks for choosing us and taking the time to share your feedback!

Employés avec lesquels vous avez travaillé

CS
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CARLA S.
Smelterville, ID
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/22/2024
client vérifiéVérifié Client
3
Catégorie : Service
Carla Shaw
My tire sensors were not reset after tire rotation. Tires were out of ballance and car shaking at highway speed. I will not go back, at least not on a weekend.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/23/2024 02:48 PM

Thank you for taking the time to speak with Cole. We value your time and look forward to resolving your concerns shortly. We appreciate your business, Carla!

Employés avec lesquels vous avez travaillé

LN
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LINDA N.
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/21/2024
client vérifiéVérifié Client
10
Catégorie : Service
Very friendly and honest I love the service I get. Always helpful.
Every time I go to Mike White Ford service department, I am greeted with friendly service. I get the best of care. My car gets fixed very well. I recommend them to anyone.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/21/2024 12:42 PM

Hi, Linda! We're delighted to hear about your positive experience at Mike White Ford! Providing friendly service and top-notch care for your car are our top priorities, and we're thrilled to receive your recommendation. Thank you for choosing us, and we look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

MM
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MARK M.
Post Falls, ID
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/19/2024
client vérifiéVérifié Client
4
Catégorie : Service
Very disappointing
I had an 11:30 appointment for an oil change on July 15. After 2 hours, the service writer came to me to inform me my vehicle needed an air filter change, a cabin filter change, the rear window wiper change and new lug nuts. Why would a 2017 vehicle need new lug nuts? He said the (outside) were becoming stripped. I told him that since 2020, your dealership is the only people to service this vehicle. The only reason the outside of a lug nut would be stripped is because either the socket to remove them was too big or it was warn. I had never been told they were stripped prior to this service. I approved the replacement of both of the filters. It was another hour before it was done. As I paid, the service writer told me he discounted the oil change (from $69 to $39) because it had taken so long, after I paid, I saw that I paid full price. I was told my vehicle was right outside but a complete tour of your parking lot proved that incorrect. The service writer sent someone else out to find it. It had been parked in an area on the other side of the building. When I got into my car, the technician left the front passenger seat filthy. I'm not one to complain but this experience was one that has me rethinking my future business with your dealership, service or purchasing a new vehicle. My previous experiences had always been 5/5 stars.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/24/2024 09:52 AM

Hi, Mark - We are so grateful that we had the chance to speak with Karen and discuss the situation. We always strive for a 5 star experience and we appreciate when we are told about areas of opportunity for improvement. You are valued guests and we hope to have the opportunity to serve you again in the future.

Employés avec lesquels vous avez travaillé

TG
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THOMAS G.
Coeur D Alene, ID
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/18/2024
client vérifiéVérifié Client
3
Catégorie : Service
Communication
I dropped the truck off at 8:30 as per schedule and was told the work would take a couple of hours. It wasn’t done until 4:30. If I was aware it was going to take this long I would have rented a car. My whole day was a mess, because of the lack of communication.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/23/2024 02:02 PM

Thank you for taking the time to speak with Cole P. about your service concerns. Please reach out should you have any future questions. We appreciate your business!

Employés avec lesquels vous avez travaillé

RW
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ROGER W.
Athol, ID
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/18/2024
client vérifiéVérifié Client
9
Catégorie : Service
Took longer
I was told it would take about an hour to change my oil and a service check. I had to meet with Finance for a Warranty so that was good! Took about 15 minutes . I waited in the seating area for over 3 hours. Decided to check on the car and Service apologized and said they were very busy. My car was ready but they didn't come get me.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/19/2024 11:50 AM

Roger, I apologize for the extended service time. We've had a few system scheduling issues that have caused unexpected delays. We are working to correct those as soon as possible so that your next service will be the normal timeframe you are accustomed to. Thank you for your patience with our techs and advisors and for being such a loyal Mike White Ford customer. See you next time! - Chelsea White

Employés avec lesquels vous avez travaillé

CE
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CURTISS E.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great semi annual servicing
I trust my vehicle maintenance to this dealership. My most recent experience a
Was an oil change and tire rotation. The car did well on a round trip to Butte.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/18/2024 07:26 AM

Thanks, Curtiss! We're delighted to have earned your trust for your vehicle maintenance needs, and we're pleased to hear that your recent oil change and tire rotation helped ensure a trouble-free journey to Butte! If there's anything else we can assist you with in the future, please don't hesitate to reach out.

Employés avec lesquels vous avez travaillé

WS
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WILLIAM S.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2024
client vérifiéVérifié Client
10
Catégorie : Service
Routine Service
Smooth transaction, my service appointment was on time and completed in a timely manner.
Thank you.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/17/2024 05:59 PM

We're thrilled to hear about your positive experience with us, William! Providing timely and efficient service is always our goal, and we're glad to hear that your service appointment went smoothly. We appreciate your support and look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

HD
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HANNAH D.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2024
client vérifiéVérifié Client
10
Catégorie : Service
Great, no complaints!
Great, no complaints!
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/17/2024 05:52 PM

We're thrilled to hear that you had a great experience with us, Hannah! Your satisfaction is our top priority, and we appreciate you taking the time to share your positive feedback. If you ever need anything in the future, don't hesitate to reach out.

Employés avec lesquels vous avez travaillé

CR
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CAREY R.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2024
client vérifiéVérifié Client
10
Catégorie : Service
Always a great place to hang out
Right when you pull in the service guys greet you and are friendly and efficient. The waiting room is spacious and comfortable. Coffee and other drinks provided.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/17/2024 05:23 PM

We greatly appreciate your positive feedback, Carey! It's fantastic to hear that our service team made you feel welcome with their friendly and efficient assistance. Our goal is to provide a comfortable and inviting environment for our customers, and we're thrilled that you found our waiting room spacious and comfortable. We're pleased that you enjoyed the complimentary coffee and drinks, and we look forward to welcoming you back for your future automotive needs!

Employés avec lesquels vous avez travaillé

KY
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KATHLEEN Y.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2024
client vérifiéVérifié Client
10
Catégorie : Service
Ec
.y experience with Mike Ford that there is no better car lot to work with. Ienjoy it everytime I go there. They fun and very helpful. Thank you guys
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/17/2024 04:30 PM

We're thrilled to hear that you had such a positive experience with us, Kathleen! We strive to make every visit enjoyable and helpful, so we're delighted to know that we hit the mark for you. Thank you for the kind words, and we look forward to your next visit with us!

Employés avec lesquels vous avez travaillé

TJ
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TERI J.
Hayden Lake, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2024
client vérifiéVérifié Client
10
Catégorie : Service
service/ Mike White
They did the job quickly as promised.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/17/2024 04:03 PM

Hi, Teri! We're delighted to hear that our team could provide you with prompt and efficient service. Thank you for choosing us for your automotive needs! We hope to serve you again in the future. 

Employés avec lesquels vous avez travaillé

JH
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JAMES H.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2024
client vérifiéVérifié Client
9
Catégorie : Service
The Works
Excellent job as usual.
Katrina S. de Mike White Ford of Coeur d'Alene a répondu le 07/17/2024 03:47 PM

We're thrilled to hear that you had another excellent experience with us, James! Our team at Mike White Ford of Coeur d'Alene is committed to providing skilled, efficient service to all our customers. Thank you for taking the time to share your feedback, and we look forward to seeing you again in the future!

Employés avec lesquels vous avez travaillé
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