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AJ Mills

Service Advisor
Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5Évaluation globale 4,4/5
4,4
(247 reviews)
55

Critiques de AJ Mills

DF
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DALE F.
Coeur D Alene, ID
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2022
client vérifiéVérifié Client
10
Catégorie : Service
great as always !!
If your Ford is importent to YOU , Then Mike White is the BEST!!!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/15/2022 02:48 PM

Dale, thank you for the great review! We take great pride in our work and are so pleased to be able to serve our customers! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
SF
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STEPHEN F.
Athol, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2022
client vérifiéVérifié Client
10
Catégorie : Service
Thumbs up for A+ job.
Needed to replace the short block on my 2017 Ford Escape. The dealership had to order the block and kit, which took awhile for the items to arrive. The Escape sat at the dealership for acouple weeks before the repairs were completed. During this time, the service techs were always very helpful and friendly. Special thanks to AJ for keeping me informed. Thank you all for the friendly service and a job well done.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/02/2022 10:17 AM

Stephen, thank you for the 5 star review! We're so glad that you had such a positive experience with AJ and the service team! We're grateful that you chose us to work on your Escape! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
MB
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MICHAEL B.
Coeur D'Alene, ID
Ford Escape
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/28/2022
client vérifiéVérifié Client
10
Catégorie : Service
Professional and thorough
Very courteous and professional. My vehicle required some warranty work that required a couple of days - no problem. I picked it up on a Saturday, and needed to call Monday to have the work order explained to me. The work order was hard to understand, not lay-person friendly.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/29/2022 09:49 AM

Michael, thank you for your kind words and also your input. We're sorry about the work order, but so glad that we were able to explain it to you on Monday. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
JB
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JOHN B.
Coeur D Alene, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/02/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service
AJ’s attention to detail and prompt communication with me was superb. I appreciate also the personal touch of those who checked me in and out. Mike White Ford is top notch.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/06/2022 01:50 PM

John, thank you for the 5 star review! We're so glad that you had such a good experience with AJ and we look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
NL
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NELSON L.
Post Falls, ID
Ford Explorer
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
06/28/2022
client vérifiéVérifié Client
1
Catégorie : Service
Service Department is definitely lacking
Our 2019 Ford Explorer Platium became completely undriveable when numerous alarms suddenly went off. We notified the dealer the car was being towed to their location. The service advisor stated they would look at it the next morning and give us a call. After several days I called and was informed that since we didn't have an appointment they would not look at it until the following week. The next week we called and was told once again it would be another week before they looked at it as we didn't have an appointment. After 17 days we went above the service department and they finally diagnosed and replaced a computer sensor that had caused the problem. I realize that we didn't have an appointment like you do for "scheduled maintenance" however when emergencies occur and your vehicle is literally rendered unusable there should be some consideration given to at least diagnosing your vehicle.
We have a fondness for the great sales staff, however we cannot recommend the service department.
Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
TM
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TIMOTHY M.
Post Falls, ID
Ford F350
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/27/2022
client vérifiéVérifié Client
1
Catégorie : Service
Disappointing appointment
Waited a month to get an appointment, and my number 1 concern was an alignment issue, they performed necessary recalls and were happy to upsell service work seemingly had no interest in properly diagnosing and adjusting my alignment issue as i left with the same condition i came in for. As a former ASE certified tech and auto repair shop owner this was very frustrating. I told the person who wrote up my truck that was my chief concern and apparently he did not tell the service advisor, and they had to keep it an extra day and still did not make any real effort to fix the alignment, also had the tires rotated and they did not properly set tire pressures afterwards so i had to do so. So i guess ill be taking it elsewhere. Anybody can do fluids and filters.
Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
SF
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STEPHEN F.
Athol, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2022
client vérifiéVérifié Client
10
Catégorie : Service
Engine light came on
My 2017 Escape's engine light came on. Couldn't make an appointment until the 17th of July. Decided to drop off the vehicle early at the dealership, in hopes they might be able to get it in earlier before the 17th. The service department called me on the 24th of June and indicated the vehicle was ready to pick up. I know your department has been very busy, so thank you and I appreciate your service.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/29/2022 04:21 PM

Stephen, thank you for your 5 star review! We appreciate your patience and are grateful that you gave us the opportunity to serve you! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
DK
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DAVID K.
Rathdrum, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/14/2022
client vérifiéVérifié Client
8
Catégorie : Service
Customer Service
Customer service needs training.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/21/2022 04:04 PM

David, thank you for the 5 star review. We'd like to learn more about your feedback and see where we could focus some extra energy. Please reply to this email or call me directly so that I can learn more. (208) 215-7277 - Haley Baggins, Director of Culture, Training and Development

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
JL
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JAMES L.
Dalton Gardens, ID
Ford F250
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
06/01/2022
client vérifiéVérifié Client
5
Catégorie : Service
Can not fix my warranty issue with 2 attempts
I would like to arrange a meeting with the manager of the service department and Mike White when we can all arrange the time.
Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
DM
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DENNIS M.
Post Falls, ID
Ford F350
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/15/2022
client vérifiéVérifié Client
8
Catégorie : Service
More than just routine service
Service performed on 2018 F350 diesel truck. On a recent trip my check engine light came on, it turns out there was a software upgrade required and your folks performed the upgrade. I also questioned the accuracy of the def gauge which they tested thoroughly and assured me it is working fine.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2022 10:29 AM

Dennis, thank you for the positive review. We're so glad that we were able to perform the software upgrade for you and also check the def gage out for you. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
CK
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CHARLES K.
Coeur D'Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/11/2022
client vérifiéVérifié Client
10
Catégorie : Service
trailer brake problems
quick repair when problems accourd just befor our month long trip with a new trailer
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/23/2022 10:23 AM

Charles, thank you for the 5 star review. We're so glad that we were able to get things sorted out and hope that you are having a great trip! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
JA
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JEFFREY A.
Osburn, ID
Ford Edge
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/04/2022
client vérifiéVérifié Client
5
Catégorie : Service
Length of time
For a 715 appointment it seemed to take way too long to diagnose the problem with our vehicle.
Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
DP
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DOUGLAS P.
Hayden, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/03/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great people to work with
We've bought many Fords from Mike White Ford and each time it seems to get better.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/05/2022 10:27 AM

Douglass, it is always a pleasure to serve you! We count you among our finest and most pleasant customers and we appreciate having the opportunity to serve you in both sales and service! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
WH
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WINIFRED H.
Post Falls, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/02/2022
client vérifiéVérifié Client
9
Catégorie : Service
Couldn't be more friendly
I barely set foot into the service area and I'm instantly greeted by someone who can help me. From the service advisor to the porters who took me home and picked me up, everyone was exceedingly professional, courteous and friendly.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/02/2022 03:42 PM

Winifred, thank you for the kind review! We're so glad that you were warmly welcomed and had a great experience with our team! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
JD
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JEREMY D.
Rathdrum, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/01/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service and friendly people
Great experience at a great place. Fast service and very knowledgeable.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/02/2022 03:36 PM

Jeremy, thank you for the great review! It was our pleasure serving you! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
CR
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COLLEEN R.
Coeur D Alene, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/29/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Had an appt for a leak. Told the advisor
I need to travel in a day , well they fixed
It and I was happy.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 05/02/2022 03:21 PM

Colleen, thank you for the great review! We're so glad that we were able to take care of your leak before you needed to travel. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
RM
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RONNIE M.
Pinehurst, ID
Ford Bronco
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/27/2022
client vérifiéVérifié Client
10
Catégorie : Service
great job
did a good job checking out thing on my car
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/28/2022 10:17 AM

Ronnie, thank you for the great review! We're so glad that you had a good experience with our team. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
Client vérifié
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2022
client vérifiéVérifié Client
10
Catégorie : Service
STELLAR SERVICE.
GREETING WAS EFFICIENT WITHOUT BEING RUSHED, DIAGNOSIS WAS THOROUGH, AND COMMUNICATION WAS TIMELY AND ACCURATE. EVERYTHING YOU WANT IN A REPAIR SHOP!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/28/2022 10:16 AM

Anonymous, thank you for the stellar review! We're so glad that you had such a pleasant experience. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
SG
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STEVEN G.
Coeur D Alene, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/24/2022
client vérifiéVérifié Client
10
Catégorie : Service
2022 Superduty First Service
The crew at Mike White Ford really went above the call of duty for the first service on my new 2022 Superduty. Highly recommend them to all my Ford truck buddies!
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/25/2022 08:16 AM

Steven, thank you for the kind words. Your SuperDuty is awesome and it is a pleasure to work on it. We look forward to serving you and your truck again in the future!

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
AP
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ADAM P.
Spokane, WA
Ford F350
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
04/23/2022
client vérifiéVérifié Client
7
Catégorie : Service
Truck in for service and recall/warranty work
I bought my vehicle in Han of 2021. I brought my truck in for service recently with some recall items. They said it would take a day to a day and a half to complete. I gave them from my appointment time at 10 am Wed to Monday morning to pick it up and they were still working on it Monday morning and did not complete everything. I think maybe you should prioritize the work a little better or give a little bit better time estimates. Overall the service seems good. I am still a little concerned that I can’t get to my spare tire because the key to it was never given to me when I bought the truck and I didn’t know about it till this spring. Now I have to pay money for a new lock to access my spare tire when I think it should be covered by the dealer.
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/25/2022 08:12 AM

Adam, thank you for letting us know about your concerns. We will discuss them as a team to work forward and see how we can work on improving the issues that you brought up. 

Employés avec lesquels vous avez travaillé
AM
AJ Mills
Service Advisor
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