AJ Mills

04/19/2022

Vérifié Client

Catégorie : Service

Factory re calls

Quick in and out, Everything was fix. Super nice service Tecs.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/20/2022 12:57 PM

Kenneth thank you for the 5 star review! We're so glad that you had such a positive experience with our team! We're so proud of them! Thank you for choosing Mike White Ford!

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RUSSELL G.

Coeur D Alene, ID

04/12/2022

Vérifié Client

Catégorie : Service

Bizarre Experience

When I picked up my 150 everything that was on my passenger seat and everything that was on fathers rear seat was on the floor. Very disappointing not to have been told what happened.
The cost was unreasonably high.
I have normally had much better service here.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/13/2022 11:54 AM

Russell, thank you for letting us know and taking the time to speak with us on the phone about your experience. We apologize again and hope to have the opportunity to serve you again in the future.

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JEFF W.

Hayden, ID

04/08/2022

Vérifié Client

Catégorie : Service

Correct my email

Please correct my email address to rawhide11146@gmail.com.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/11/2022 01:50 PM

Jeff, thank you for the kind review! We will update your email in our system. Thank you for letting us know!

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Client vérifié

Hayden, ID

04/01/2022

Vérifié Client

Catégorie : Service

Needed repai

Repair was fast. Customer service was excellent. Truck running great.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/04/2022 01:52 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to repair your truck quickly and get you back onto the road!

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STEVEN R.

Dalton Gardens, ID

Ford Explorer

04/01/2022

Vérifié Client

Catégorie : Service

Excellent service experience with Mike White Ford

AJ and the service team at Mike White Ford provided first class service throughout my recent service visit My car needed a new water pump and they provided a car and took care of my insurance while my car was in the shop for service. My experience with the team at Mike White Ford was seamless and has always been exceptional! Will definitely purchase all of my future vehicles with Mike White.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/04/2022 11:46 AM

Steven, thank you for the excellent review. We're so glad that AJ and the service team was able to take good care of you and your vehicle. We look forward to serving you again in the future!

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RENEE T.

Harrison, ID

Ford Bronco

03/28/2022

Vérifié Client

Catégorie : Service

Great Service

We live in Idaho part time and California part time. We purchased (2) cars now from Mike White Ford and the customer service on both purchases are top notch. We needed to buy an accessory part for our new Bronco and had ordered it from a local dealer in California. Long story short they ordered the wrong part even though we told them what Bronco we purchased. It took one phone call to MW service department to confirm what was the correct part number for the part we needed. Had we been in Idaho we would have purchased the part there. In addition, they were able to get our Bronco serviced while we were there recently and again the customer service is top notch.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/30/2022 02:47 PM

Renee, thank you for the great review! We're so glad that we were able to assist with your part and service as well! We hope to have the opportunity to serve you again in the future.

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Client vérifié

Coeur D Alene, ID

Dodge RAM15

03/24/2022

Vérifié Client

Catégorie : Service

I wouldn't say it was a bad experience but it hasn't been good ether

Honestly the sale of my truck went good but service I haven't really been too impressed with overall, first visit was to install a set of snow tires that were including in my deal, even the gentleman called me about what kind of tires I wanted I said studded due to the fact it was 2wd, well called me the next day and said were in, made my appointment and dropped my truck off, when I was dropping it off I asked again if they were and he didn't know and I said I want them studded and I'll pay the difference, he stated that if they could be here would stud them, do I also mentioned my alignment was off, said they would fix it, I said perfect and left, called me the next day said my truck was ready to go, came and picked it up and not only were the tires not what I asked for but the alignment was off still, stated that to ther service writer and he said I could go get them studded but I told him once they are installed they can't be studded, he just apologize and I left, 3 months later I sceduale my oil change and asked for synthetic oil, said I would pay for it, I mentioned my alignment was still off, so they did the oil change, didn't put in what I asked because my service contract didn't cover it, even though I said I would pay for it, and 3rd time and my alignment is still off, seems like they really don't listen to your needs that well

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/30/2022 02:34 PM

Anonymous, thank you for letting us know about these issues. We are going to discuss this as a team so that we can improve the communication. We hope to have the opportunity to serve you again in the future!

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LORNA G.

Coeur D'Alene, ID

Ford Focus

03/23/2022

Vérifié Client

Catégorie : Service

No call back

Got car fixed and left with smoke coming out the exhaust pipe. Never smoked when brought in. Called to talk to someone and they never called me back. Hope everything is ok and I get a call tomorrow. They were super nice

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/24/2022 08:39 AM

Lorena, we are so sorry that you didn't get a callback! I spoke with AJ this morning and he said that he had already called you. I hope that we are able to get everything sorted for you and quickly! If not, please reply to this review so that I can get you connected with the necessary individuals.

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CHARLES R.

Worley, ID

03/21/2022

Vérifié Client

Catégorie : Service

F150 center video display

As I could have guessed, tech could not duplicate problem. (Screen just goes black suddenly) Updated system, hope that works. This should not happen in an $85K truck! I don't blame the tech. If it continues to happen, I'm going to insist it be replaced.
Staff-wise, Service Dept staff were courteous and prompt. Couldn't ask for better treatment.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/22/2022 04:25 PM

Charles, thank you for the kind review. We know how frustrating it can be when an issues isn't able to be duplicated at the service department. It has happened to most of us. We hope that we can work together and find a solution for you!

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DAVID S.

Spokane, WA

03/17/2022

Vérifié Client

Catégorie : Service

New rear end in f150

Great job. AJ helped me and did a great job.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/22/2022 02:18 PM

David, thank you for the 5 star review! We're so glad that AJ took such excellent care of you and we will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

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RICHARD A.

Coeur D Alene, ID

Ford Escape

03/17/2022

Vérifié Client

Catégorie : Service

Oil leak repair

Overall excelent. Only problem was the time it took to complete. supposed to be a one day repair, and it took almost 2 weeks. Thankfully, they gave me a car to use, so all is well.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/22/2022 02:18 PM

Richard, thank you for your understanding. We're sorry that the timeline got extended but we're so glad that we were able to get everything sorted and safely back on the road. Thank you for choosing Mike White Ford!

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BEN L.

Coeur D Alene, ID

Ford Transit Wagon

03/11/2022

Vérifié Client

Catégorie : Service

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/14/2022 03:05 PM

Ben, thank you for the 5 star review! We look forward to serving you again in the future!

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CHARLES B.

Mead, WA

03/04/2022

Vérifié Client

Catégorie : Service

Excellent customer service and communications with A J

AJ has great customer service skills. Very good at communicating with time scheduling.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 12:09 PM

Charles, thank you for the excellent review! We're so glad that you had such a positive experience with AJ. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

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JANICE H.

Ford Escape

03/01/2022

Vérifié Client

Catégorie : Service

Excellent Experience

I just moved to Post Falls from rural Montana and this was my first visit. I did have to wait about 3 weeks for an opening which concerned me as the "service engine soon" message was lit up on my dash. I appreciated the efficient and friendly atmosphere in the service department and the clean and pleasant waiting area. I will be back.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 11:52 AM

Janice, thank you for the 5 star review. First of all, welcome to the area! We're glad that we were able to get your dashlight issue taken care for you. We look forward to serving you again in the future!

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Ford Super Duty F-350 SRW

RON S.

Athol, ID

02/28/2022

Vérifié Client

Catégorie : Service

Tune up

There was somewhat of a lack of communication on the service writers part, called to check on their progress of the repairs and was supposed to receive a call back and it never happened. Thank you for the service other than that

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/08/2022 11:46 AM

Ron, thank you for letting us know about the communication issue. We have brought this up with our team and will be working hard behind the scenes to try to avoid this happening in the future. We hope to have the opportunity to serve you again!

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BRIAN M.

Saint Maries, ID

Ford F350

02/26/2022

Vérifié Client

Catégorie : Service

Recall/Warranty work

This was the second visit for the recall/warranty work, parts needed to be ordered. Called said parts were in. I was given a rental car because it ended up taking 2 days to complete the work which was not determined until 4pm. When I picked up my vehicle they told me that they still needed to order the parts for the recall work. This was irritating because I live an hour and half away and is going to mean another day off work to get the recall taken care of. I was under the impression that all the parts needed to fix all the issues had arrived. I got the impression that the recall parts had not even been ordered yet.

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JAN S.

Hayden, ID

Ford Edge

02/25/2022

Vérifié Client

Catégorie : Service

More than satisfied!

The hospitality displayed by everyone from my initial phone contact until and including the shuttle service both ways, was superior and appreciated.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/01/2022 08:50 AM

Jan, thank you for the 5 star review. We're so glad that you had such a satisfactory experience with our team! We look forward to serving you again in the future!

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PHILIP O.

Post Falls, ID

02/22/2022

Vérifié Client

Catégorie : Service

Long Wait, No Resolution

After two months of calling and emailing I finally get through to service to get my truck fixed. Two months later I get my appointment and the tech doesn’t fix my truck. Service advisor was very nice but offered to make me a new appointment to bring the truck back again. I just don’t know what to say at this point. I honestly just want to sell this truck now. It has been broke. Since 300 miles and the service department is so back logged that a warranty is basically pointless now.

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DAWN M.

Post Falls, ID

Ford Explorer

02/19/2022

Vérifié Client

Catégorie : Service

Great experience!

Conner was more than helpful with some of the electronic knowledge I needed to know with my platinum explorer. Between he and AJ my experience was terrific. AJ kept me in on timelines
for all services needed to be accomplished. I can honestly say that my visit was fun due to personalities, but professional at the same time!
THANK YOU

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/28/2022 04:06 PM

Dawn, thank you for the great review! We're so glad that you had such a terrific experience with our team. We'll be sure to pass along your kind words to both Conner and AJ. Thank you for choosing Mike White Ford!

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Client vérifié

Post Falls, ID

Ford Explorer

02/08/2022

Vérifié Client

Catégorie : Service

Very timely service and customer care has been exceptional.

I really appreciate the consistency of the service tech in communicating with me for the work needing to be done. Very professional. Yea

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2022 02:43 PM

Anonymous, thank you for the exceptional review! We're so glad that you had such a great experience with your technician! We look forward to serving you again in the future.

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