AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Évaluation globale

4,4

(235 reviews)

55

Critiques de AJ Mills

HB

HELEN B.

Spokane, WA

12/21/2022

Vérifié Client

10

Catégorie : Service

Wonderful Job

I am very happy with Mike White Ford. I enjoy the personnel and appreciate the mechanics and all they do to keep my car in service. Been coming here since Tom Addis Dodge sold. Keep up the great work.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/27/2022 11:12 AM

Helen, thank you for the wonderful review! We're proud of our team and glad that you have had such great experiences with them! We're also thrilled that you've been trusting our team since the Tom Addis days! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

JP

JOSEPH P.

Hayden, ID

12/21/2022

Vérifié Client

10

Catégorie : Service

Great Job

Everyone was friendly and service was completed faster than expected

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/27/2022 11:07 AM

Joseph, thank you for the great review! Fast and friendly are always two big goals for our service team! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

KJ

KAREN J.

Post Falls, ID

12/10/2022

Vérifié Client

10

Catégorie : Service

They Care

I have always been treated with respect. They explain and go over everything that is done to my car. This last appointment the weather was bad. Snowy any icy roads. They came and got my car and delivered it back to me!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 09:53 AM

Karen, thank you for your kind words. We're always happy to assist during this crazy North Idaho weather and beyond! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

WW

WILLIAM W.

Saint Maries, ID

12/02/2022

Vérifié Client

4

Catégorie : Service

Appointment times

It seems as if appointment times have little meaning... Scheduled for a diagnostic time at 930. When checking in was told it would be 2.5-3 hours because they would get to my truck when a tech had time. And that if I had an earlier appointment the time would have been shorter. When coming from 60 miles away would have helped to know that in advance.

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Dalton Gardens, ID

12/01/2022

Vérifié Client

0

Catégorie : Service

Never again

I have always brought my vehicle here for any type of service needed but never again. $169 diagnostic fee (per item) that is not applied if you have them do the work so right out the gate I had a $350 bill just to have them look at something. Very poor policy imo.

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Dalton Gardens, ID

Ford Bronco Sport

11/30/2022

Vérifié Client

10

Catégorie : Service

2022 Badlands warranty work

AJ represented the company in the highest regard. Very good w communication and keeping me updated. Ready available w loaner car. He made the situation easier. Appreciated.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:13 AM

Anonymous, thank you for the 5 star review! We're so glad that you had such a positive experience with AJ and will pass along your kind words.

Employés avec lesquels vous avez travaillé

Service Advisor

RJ

RONALD J.

Hayden, ID

Ford Expedition

11/30/2022

Vérifié Client

8

Catégorie : Service

Service and warranty work

All requested repairs were made as well as necessary recalls were done

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:14 AM

Ronald, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

SS

STEVEN S.

Sagle, ID

11/30/2022

Vérifié Client

9

Catégorie : Service

New windshield and oil change.

The Mike White Ford service team referred me to Reliable Auto Glass and they coordinated the recalibration with the service team. Windshield replace and camera recalibration went well with a scheduled oil change at the same time. It took several hours but I was advised that timeframe beforehand.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:15 AM

Steven, thank you for your kind review. We're so glad that we were able to coordinate your windshield repair and recalibration for you as seamlessly as possible. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

MB

MARTY B.

Saint Maries, ID

11/28/2022

Vérifié Client

9

Catégorie : Service

Repair

Good work

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:04 AM

Marty, thank you for the 5 star review! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Post Falls, ID

Ford F450

10/30/2022

Vérifié Client

10

Catégorie : Service

Good service

Went smooth

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/04/2022 12:45 PM

Anonymous, thank you for the good review! We're so glad that everything went smoothly for you! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

DM

DEBORAH M.

Rathdrum, ID

Ford F250

10/28/2022

Vérifié Client

10

Catégorie : Service

A Great, Honest, Quality Companyess

My experience over the last 30 years with his dealership has been excellent.
They are honest, caring, and trustworthy. Their prices for service are equal to any independent auto shops that I have compared. Ford has all the expensive electronic testing devices at their disposal so they can really investigate an engine problem very thoroughly.
I have bought several new trucks here over the years and had them serviced here. This dealership genuinely appreciates a good customer and had treated me exceptionally well with wise advice, honesty, and even discounts when warranted.
I heartily recommend Mike White Ford.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/04/2022 12:31 PM

Deborah, thank you for the outstanding review. We work hard on our team and treating customers the way that they should be treated and we're grateful for incredible guests like yourself. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Newman Lake, WA

10/27/2022

Vérifié Client

1

Catégorie : Service

Unresolved Issue not being addressed

I came in for a recall appt. I brought up my steering wheel button not working if they can see it that day. So the service rep said it will take whole day if theyre going to see it. I agreed to leave the truck and if I could get a ride. Unfortunately they can only give a ride around the area. So I waited the vehicke until almost 5pm. I went to follow up the service rep and he gave me the key without telling me what they did or did not do. I arrived home assuming everything was taken care of. It wasnt done and they failed to let me know. So i called back and was promised they will call me within this week 10/24-10/28 to schedule when the parts ordered will arrived. I am hoping that they really mean and do what they promised.

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Gifford, WA

Ford Super Duty F-250 SRW

10/18/2022

Vérifié Client

10

Catégorie : Service

Return of Pre Covid automotive service

I have been having difficulty finding timely service. This visit was refreshingly different. I went in for an oil change and transmission service. Prior to my appointment, a check engine light illuminated. I anticipated having to make another appointment. To my surprise, my concerns were ALL addressed and repaired. I thoroughly recommend Mike White Ford service.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/19/2022 02:48 PM

Anonymous, thank you for your kind words. We're so glad that we were able to take care of both your oil change and check engine light in a single visit. Thank you for choosing Mike White Ford and being part of the Mike White Ford Family! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

CS

CODY S.

Hayden, ID

10/10/2022

Vérifié Client

10

Catégorie : Service

AJ was a great help

We had engine trouble we received quick attention and service thanks for AJ and team. Turned out needing all spark plugs swapped. One had recently been replaced, and they threw in a new one with the other 5 for free, which I appreciated.

Our vehicle has had a number of issues in the past year and the team has always taken good care of us and made us feel like a priority.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/11/2022 03:54 PM

Cody, thank you for the great review! We're so glad that AJ was able to take care of your engine and get everything sorted for you! We're sorry that your vehicle has had multiple issues but we're hopeful that it's only scheduled and preventative maintenance from here onwards for you!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

10/01/2022

Vérifié Client

3

Catégorie : Service

Recall issues

I made an appointment 4 weeks out to have my recall issues resolved. I paid over $100 in Lyft rides for the day as my Bronco was at your dealership. I received a call later in the day that there was a mixup at the body shop that was supposed to replace my recalled hardtop. It was the main purpose of my visit. I was told I would be contacted to setup another appointment. Still waiting 11 days later. AJ was nice, but not very educated on the hardtop recall and what it entailed.

Employés avec lesquels vous avez travaillé

Service Advisor

TL

TANYS L.

Coeur D Alene, ID

09/30/2022

Vérifié Client

0

Catégorie : Service

I have lost my patience

I love my car but am beyond frustrated with the service department. I would think twice before purchasing another vehicle from Mike White Ford.

Employés avec lesquels vous avez travaillé

Service Advisor

SF

STEPHEN F.

Athol, ID

09/27/2022

Vérifié Client

10

Catégorie : Service

Reliable service

Professional and friendly service.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2022 04:43 PM

Stephen, thank you for the 5 star review! We pride ourselves on being professional and reliable! Thank you for giving us the opportunity to serve you!

Employés avec lesquels vous avez travaillé

Service Advisor

DG

DONALD G.

Coeur D Alene, ID

09/16/2022

Vérifié Client

10

Catégorie : Service

eliminate whistling noise

accurate assessment, followed by quick elimination of problem.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 03:12 PM

Donald, thank you for the great review! We're so glad that we were able to take care of your whistling noise! We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé

Service Advisor

NS

NATHAN S.

Coeur D Alene, ID

Ford F350

ReScore Avis™

09/09/2022

Vérifié Client

10

Catégorie : Service

Great group of people

We had an issue because I lost some of my belongings, I brought it to their attention thinking that it was lost while in their shop. They handled the situation very well and professional. When I found the missing items at home I let them know and I felt horrible. They are my favorite dealership to work with. I’ve bought many vehicles from this dealership and I look forward to seeing them in the future for my automotive needs.
A big thank you to all! You have a great group of people!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Osburn, ID

09/08/2022

Vérifié Client

10

Catégorie : Service

Service department.

Service Department was awesome! They listened to our concerns and took care of everything! Super friendly and explained everything they did.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:38 PM

Anonymous, thank you for the awesome review! We're so glad that you had such a positive experience with our service team! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

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