Name: AJ Mills
Rating: 4,4

Critiques de AJ Mills

Client vérifié

Post Falls, ID

Ford Focus

07/01/2021

Vérifié Client

Catégorie : Service

Happy car

Happy car

Happy driver

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/02/2021 06:35 PM

Anonymous, thank you for the happy review! We agree - happy cars do make for happy drivers! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

AJ Mills

Service Advisor

JERRY W.

Windsor, CA

Ford F250

06/30/2021

Vérifié Client

Catégorie : Service

The service department really cares about the customer and their situation

This is the very BEST service department I have experienced in my 60 years of driving. The people were not only friendly but really wanted to help us. We were returning home from a 4-week camping trip when the air hose to the turbocharger blew. I thought it would be very expensive to replace the turbocharger and I was sure since we were travelers that the recommendation would be to replace the turbocharrger. After inspecting the vehicle the mechanic found that it was the air compressor hose to the turbocharger that was the problem, Not only did thet find the problem, but it was fixed that very afternoon befor 5 pm which allowed us to continue on our way home that very day. I know we had no priority in the maintenance that had already been scheduled for the day, but the service team did a fantastic job fitting us into the schedule for the day. We were treated with respect during our entire visit. We were allowed to park our travel trailer on the propert, and AJ came out to make sure everything was fine on several occassions. I can't over emphasise how great we felt about the service we received.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/02/2021 06:33 PM

Jerry, thank you for the fantastic review. We consider ourselves lucky that you gave us the opportunity to help! We're so glad that we were able to take care of things quickly and get you safely back on the road! We'll be sure to pass along your kind words to AJ and the whole team. It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

AJ Mills

Service Advisor

JEFF G.

Ford F350

06/26/2021

Vérifié Client

Catégorie : Service

Great service and took care of me in emergency

My truck was getting random trailer Disconnect messages during towing on our summer trip. I took the truck to the near dealer while at one of our camping spots.

Conner was EXTREMELY helpful and was able to get me in the repair shop that same day. We continued on with our summer trip and have had no further Trailer Disconnect messages after Ford did the software update.

Thx Conner and team.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 07/02/2021 06:24 PM

Jeff, thank you for the 5 star review! Random disconnect messages during a trip can put a big damper on summer plans! We're so glad that we were able to get things sorted for you and get you safely back on your way! It was a pleasure serving you! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

AJ Mills

Service Advisor

JOESEPH W.

Blanchard, ID

Ford Freestyle

06/24/2021

Vérifié Client

Catégorie : Service

Repair my vehicle

While shopping in CDA my vehicle warning lights came on. We pulled into Mike White to have it checked out. Service advisor were quick and courteous asking what was wrong. The only problem we had was there were about thirty other vehicles ahead of us. Fortunately a freind was able to come pick us up.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/24/2021 03:54 PM

Joe, thank you for trusting us with your vehicle. We're so glad that we were able to get things sorted for you! We're sorry about the wait, but grateful that you still gave us the chance! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

AJ Mills

Service Advisor

WILLIAM B.

Coeur D Alene, ID

Ford Explorer

06/23/2021

Vérifié Client

Catégorie : Service

Serpentine bite

My wife heard a thrashing noise from the engine compartment inher Explorer and luckily she pulled over. We took the vehicle to Mike White Ford and the next day the vehicle was analyzed and repaired in a very timely manner. The people at the Ford dealership were polite, courteous, and very efficient at making the estimate and getting the repair completed.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/24/2021 03:44 PM

William, thank you for the 5 star review. A thrashing noise from the engine compartment is never a pleasant way to end a drive! We're so glad that we were able to sort things out and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

AJ Mills

Service Advisor

IAN H.

Liberty Lake, WA

Ford F-150

06/23/2021

Vérifié Client

Catégorie : Service

Sync system went out!

Even though I am unhappy about the results, my sync system went out, I’m very happy with Mike White. Very professional and honest all the way through. I wont take my truck anywhere else!!!

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/24/2021 03:40 PM

Ian, thank you for the kind review. We're sorry that the results weren't what you (or what we wanted) but we're grateful that you enjoyed our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

AJ Mills

Service Advisor

JEROD W.

Saint Maries, ID

Ford Flex

06/16/2021

Vérifié Client

Catégorie : Service

Car repair

They took care of the issue with my car quickly (strut mount).

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/24/2021 03:28 PM

Jerod, thank you for the 5 star review! We're so glad that we were able to take care of your strut mount quickly and get you safely back on the road. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

AJ Mills

Service Advisor

GEORGE S.

Post Falls, ID

Ford F-150

06/13/2021

Vérifié Client

Catégorie : Service

Is absolutely fantastic service

The entire experience was great from start to finish makes me want to Maybe become a Ford person instead of a Chevy person.

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/16/2021 03:22 PM

George, thank you for the fantastic review! We're so glad that you had such a positive experience. No matter whether you're a Chevy person, or a Ford person, we're proud to serve you and your vehicles! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

AJ Mills

Service Advisor

PETER R.

Coeur D Alene, ID

Ford F-150

06/09/2021

Vérifié Client

Catégorie : Service

Repaired truck sooner and at less cost than estimated.

The original estimated time for repair was 7 hours cost was better than $1,000.00! They were able to fix it in less than two hours at a cost of $97.00. A procedure that was frequently needed was not needed. They fixed the truck, and it works great!

Recommandé

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 06/16/2021 02:57 PM

Peter, thank you for the 5 star review. We're so glad that we were able to take care of your truck and improve significantly on the estimate and time promised. We always prefer that to the alternative! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

AJ Mills

Service Advisor

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