AJ Mills

11/28/2022

Vérifié Client

Catégorie : Service

Repair

Good work

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/14/2022 10:04 AM

Marty, thank you for the 5 star review! We look forward to serving you again in the future!

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Client vérifié

Post Falls, ID

Ford F450

10/30/2022

Vérifié Client

Catégorie : Service

Good service

Went smooth

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/04/2022 12:45 PM

Anonymous, thank you for the good review! We're so glad that everything went smoothly for you! Thank you for choosing Mike White Ford!

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DEBORAH M.

Rathdrum, ID

Ford F250

10/28/2022

Vérifié Client

Catégorie : Service

A Great, Honest, Quality Companyess

My experience over the last 30 years with his dealership has been excellent.
They are honest, caring, and trustworthy. Their prices for service are equal to any independent auto shops that I have compared. Ford has all the expensive electronic testing devices at their disposal so they can really investigate an engine problem very thoroughly.
I have bought several new trucks here over the years and had them serviced here. This dealership genuinely appreciates a good customer and had treated me exceptionally well with wise advice, honesty, and even discounts when warranted.
I heartily recommend Mike White Ford.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/04/2022 12:31 PM

Deborah, thank you for the outstanding review. We work hard on our team and treating customers the way that they should be treated and we're grateful for incredible guests like yourself. Thank you for choosing Mike White Ford!

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Client vérifié

Newman Lake, WA

10/27/2022

Vérifié Client

Catégorie : Service

Unresolved Issue not being addressed

I came in for a recall appt. I brought up my steering wheel button not working if they can see it that day. So the service rep said it will take whole day if theyre going to see it. I agreed to leave the truck and if I could get a ride. Unfortunately they can only give a ride around the area. So I waited the vehicke until almost 5pm. I went to follow up the service rep and he gave me the key without telling me what they did or did not do. I arrived home assuming everything was taken care of. It wasnt done and they failed to let me know. So i called back and was promised they will call me within this week 10/24-10/28 to schedule when the parts ordered will arrived. I am hoping that they really mean and do what they promised.

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Ford Super Duty F-250 SRW

Client vérifié

Gifford, WA

10/18/2022

Vérifié Client

Catégorie : Service

Return of Pre Covid automotive service

I have been having difficulty finding timely service. This visit was refreshingly different. I went in for an oil change and transmission service. Prior to my appointment, a check engine light illuminated. I anticipated having to make another appointment. To my surprise, my concerns were ALL addressed and repaired. I thoroughly recommend Mike White Ford service.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/19/2022 02:48 PM

Anonymous, thank you for your kind words. We're so glad that we were able to take care of both your oil change and check engine light in a single visit. Thank you for choosing Mike White Ford and being part of the Mike White Ford Family! We look forward to serving you again in the future!

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CODY S.

Hayden, ID

Ford Explorer

10/10/2022

Vérifié Client

Catégorie : Service

AJ was a great help

We had engine trouble we received quick attention and service thanks for AJ and team. Turned out needing all spark plugs swapped. One had recently been replaced, and they threw in a new one with the other 5 for free, which I appreciated.

Our vehicle has had a number of issues in the past year and the team has always taken good care of us and made us feel like a priority.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/11/2022 03:54 PM

Cody, thank you for the great review! We're so glad that AJ was able to take care of your engine and get everything sorted for you! We're sorry that your vehicle has had multiple issues but we're hopeful that it's only scheduled and preventative maintenance from here onwards for you!

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Client vérifié

Coeur D Alene, ID

Ford Bronco

10/01/2022

Vérifié Client

Catégorie : Service

Recall issues

I made an appointment 4 weeks out to have my recall issues resolved. I paid over $100 in Lyft rides for the day as my Bronco was at your dealership. I received a call later in the day that there was a mixup at the body shop that was supposed to replace my recalled hardtop. It was the main purpose of my visit. I was told I would be contacted to setup another appointment. Still waiting 11 days later. AJ was nice, but not very educated on the hardtop recall and what it entailed.

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TANYS L.

Coeur D Alene, ID

Ford Escape

09/30/2022

Vérifié Client

Catégorie : Service

I have lost my patience

I love my car but am beyond frustrated with the service department. I would think twice before purchasing another vehicle from Mike White Ford.

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STEPHEN F.

Athol, ID

Ford Escape

09/27/2022

Vérifié Client

Catégorie : Service

Reliable service

Professional and friendly service.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/27/2022 04:43 PM

Stephen, thank you for the 5 star review! We pride ourselves on being professional and reliable! Thank you for giving us the opportunity to serve you!

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DONALD G.

Coeur D Alene, ID

09/16/2022

Vérifié Client

Catégorie : Service

eliminate whistling noise

accurate assessment, followed by quick elimination of problem.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 03:12 PM

Donald, thank you for the great review! We're so glad that we were able to take care of your whistling noise! We look forward to serving you again in the future.

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NATHAN S.

Coeur D Alene, ID

Ford F350

ReScore Avis™

09/09/2022

Vérifié Client

Catégorie : Service

Great group of people

We had an issue because I lost some of my belongings, I brought it to their attention thinking that it was lost while in their shop. They handled the situation very well and professional. When I found the missing items at home I let them know and I felt horrible. They are my favorite dealership to work with. I’ve bought many vehicles from this dealership and I look forward to seeing them in the future for my automotive needs.
A big thank you to all! You have a great group of people!

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Client vérifié

Osburn, ID

Lincoln MKT

09/08/2022

Vérifié Client

Catégorie : Service

Service department.

Service Department was awesome! They listened to our concerns and took care of everything! Super friendly and explained everything they did.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:38 PM

Anonymous, thank you for the awesome review! We're so glad that you had such a positive experience with our service team! We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

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STEVEN O.

Coeur D Alene, ID

Ford Explorer

09/07/2022

Vérifié Client

Catégorie : Service

Great Service

This time around was great. The work time was well appreciated and care for our car was great. Still waiting on hearing about the hood for problem, but we’re sure AJ will get back to us soon.

Great to have the work completed correctly and in a timely manor.

Thanks So Much,

Steve Ostrom

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/19/2022 02:36 PM

Steven, thank you for the great review! We're so glad that everything went so well. We hope that AJ has already gotten back to you regarding the hood issue, however, if not, please reply to this review and let us know so that we can get that handled for you. Thank you for choosing Mike White Ford!

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VICKI M.

Coeur D Alene, ID

Ford Ranger

09/02/2022

Vérifié Client

Catégorie : Service

Great Emergency Brake Service

I appreciate the service department’s response to correct an emergency brake sticking problem.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/06/2022 02:52 PM

Vicki, thank you for the 5 star review! A stuck emergency brake is a big deal and we're so glad that we were able to assist! Thank you for trusting Mike White Ford!

Employés avec lesquels vous avez travaillé

JOHN V.

Post Falls, ID

09/01/2022

Vérifié Client

Catégorie : Service

Factory SW Update

Team was pleasant and I will recommend this dealership to my family and friends.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/06/2022 02:45 PM

John, thank you for the fantastic review! We are very proud of our team and glad that you had a positive experience with them! We look forward to serving you again in the future!

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NATHAN S.

Coeur D Alene, ID

Ford F350

ReScore Avis™

09/09/2022

Vérifié Client

Catégorie : Service

Great group of people

Avis original

09/01/2022

Catégorie : Service

Personal items missing

I called this morning to report that an envelope of cash had gone missing from inside my center console. The employee that took my message reassured me that a supervisor would be contacting me. It’s now close to the end of the day and I have not heard from anyone. Very upsetting to not even have a call back. There was absolutely no reason for anyone to even open my center console, much less look through it to find it.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/08/2022 08:35 AM

Nathan, we are so glad that you were able to find your envelope in your duffel bag! We look forward to serving you again in the future!

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AARON L.

Hayden, ID

08/22/2022

Vérifié Client

Catégorie : Service

Poor performance

I scheduled an appointment to fix my broken sunroof under warranty the last time I was in for an oil change and said that I heard a pop when opening and found a few broken plastic pieces in the rail. I waited 6 weeks to get in to fix sunroof. I also asked that you replace my rear brakes at the same time if possible. Your service department said it could do this also.
So, when I came to pick up my truck from the appointment I’m told that yes my sunroof needs repaired, and to make another appointment to get this done. Brakes were replaced only.
I was disappointed that the sunroof wasn’t fixed despite the parts to repair are there in your shop. That was the main reason I made the appointment in the first place.

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JEFF L.

Hauser, ID

08/17/2022

Vérifié Client

Catégorie : Service

All issues fixed

Car had a shifting issue and the adaptive cruise control/crash mitigation system would periodically issue a sensor blockage. The shifting problem was quickly taken care of. The other issue took a bit longer but was properly repaired. The service department communicated with me and let me know the status and when I could expect the work on the vehicle to be completed.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:18 PM

Jeff, thank you for the positive review! We're so glad that we were able to solve both issues and get you safely back on the road! Thank you for choosing Mike White Ford!

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JEFFERY T.

Post Falls, ID

08/12/2022

Vérifié Client

Catégorie : Service

F-150 repairs

They took my vehicle on time and quickly diagnosed the problem. They gave an accurate estimate of both the amount and duration of the repairs. The truck was finished on time and the cost estimate was as described. The truck is now performing as it should.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/19/2022 02:07 PM

Jeffery, thank you for the 5 star review! We're so glad that our team was able to diagnose and solve the issue with your truck! We thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

TERRY D.

Coeur D Alene, ID

08/04/2022

Vérifié Client

Catégorie : Service

Great service

If you want your Ford serviced go to Mike White Ford they will not disappoint you.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/15/2022 02:50 PM

Terry, thank you for the great review! We work hard for our customers and take great pride in our work! We look forward to serving you again in the future!

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