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Adam Ritch

Service Advisor
Mike White Ford of Coeur d'Alene
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(278 reviews)
68

Critiques de Adam Ritch

BW
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BRAD W.
Post Falls, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/22/2021
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service!
I had an issue with a newer ford f150 that I had recently purchased (oil leak) made an appointment, took the truck in ,they assessed the problem assured me it would be taken care of. The service department called the next morning to let me know the truck was repaired and ready for pick up. the service agent was very friendly and knowledgeable and professional. I feel that I received exceptional service from Mike white ford!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/22/2021 02:54 PM

Brad, thank you for the excellent review! Issues with newer vehicles are never fun, but we're always glad when we're able to assist! It was a pleasure serving you and your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
Client vérifié
Spirit Lake, ID
Toyota Corolla
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/19/2021
client vérifiéVérifié Client
Catégorie : Service
Thank you
Adam's the best
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/20/2021 08:53 AM

Anonymous, thank you for the 5 star review. We agree - Adam is the best! We'll pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
Client vérifié
Rathdrum, ID
Ford Edge
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/06/2021
client vérifiéVérifié Client
Catégorie : Service
Great service
All employees were very helpful.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/06/2021 02:12 PM

Anonymous, thank you for the great review! We're very proud of our team and so glad that you had a great experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
SH
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STANTON H.
Rathdrum, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/03/2021
client vérifiéVérifié Client
Catégorie : Service
Best Ford dealer/service department in the area to handle my situation
Service department identified the problem and gave a in-depth review with options available and the best to pursue. Got the work done and am happy with the results. I highly recommend this dealership.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/06/2021 02:05 PM

Stanton, thank you for the exceptional review. Serving excellent customers, such as yourself, is a privilege that we take very seriously. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
PM
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PAUL M.
Post Falls, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/29/2021
client vérifiéVérifié Client
Catégorie : Service
Great Service
Very professional
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/01/2021 02:52 PM

Paul, thank you for the 5 star review! We're so glad that you found our team to be great and professional! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
Client vérifié
Hoquiam, WA
Ford Super Duty F-350 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2021
client vérifiéVérifié Client
Catégorie : Service
Customer service
We came from the coast our check engine light came on for the third time had already taken it to Ford on the coast, stopped by Ford in Coeur d’Alene and they brought let us bring it in the next day. They figured out it was a recall and fixed it that day for free. Thank you so much to Mike White Ford.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 04/01/2021 02:33 PM

Anonymous, thank you for the 5 star review! Although we're sorry that you had to drive so far to get your truck taken care of, we're so glad that we were able to sort it out for you! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
PO
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PATRICK O.
Post Falls, ID
Ford F-150
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
03/22/2021
client vérifiéVérifié Client
Catégorie : Service
Scheduled me to wait...45 minutes before mechanics
The scheduler could have significantly helped connect the dots here. I was having a simple download of info taken. It took all of 5 minutes. They scheduled me however at 7:15 AM. Upon arrival, I was informed the mechanics don’t start until 8am. So I waited around unexpectedly and avoidably.
Recommandé
Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
DS
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DAN S.
Hayden, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2021
client vérifiéVérifié Client
Catégorie : Service
New keys
Do too my work Schedule the team at Mike White Ford changed all of their schedules to accommodate My company !
Thank You all of you so much !
Dan S
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/18/2021 03:54 PM

Dan, thank you for the 5 star review! We always promise to do our best to accommodate any schedule and make your experiences as convenient as possible! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
PA
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PAT A.
Coeur D'Alene, ID
Ford Explorer
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/16/2021
client vérifiéVérifié Client
Catégorie : Service
Vehicle service 2018 Explorer
The work that needed to be done...fixing the passenger heat seating mechanism was repaired. The only downside to this was it took this 2nd visit to get fixed. I had brought in before & was told it was fixed & it wasn't. When this was pointed out that still wasn't working my husband & I were given various reasons that this seat was different than how the other seats in the vehicle worked. So I just dropped it. Then decided no that this should be able to get fixed...was firm about it this time & it got done. So this is why the 5 stars
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/17/2021 01:57 PM

Pat, thank you for the 5 star review. We're sorry that it took 2 visits to get your heat situation fixed, but we're so glad that we were able to get there in the end! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
RC
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RICHARD C.
Rathdrum, ID
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/15/2021
client vérifiéVérifié Client
Catégorie : Service
Fixed the problem this time around!
They followed up after my concerns that the work I requested was not completed properly the first time around. Another appointment was scheduled and now everything works great. This dealership wants to make sure you are satisfied.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/17/2021 01:55 PM

Richard, thank you for the kind review! We're so glad that everything is working great now! That's always our goal! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
KT
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KAREN T.
Rathdrum, ID
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/08/2021
client vérifiéVérifié Client
Catégorie : Service
Easy 5 stars
First experience with Mike White Ford. From the phone call to schedule service to my arrival and departure I would give 10 stars if able. Staff was friendly, attentive and made me feel well cared for. So I had no thoughts that my car wouldn't be cared for the same way. Very pleasant experience and will most definitely be returning for anything my car needs.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/09/2021 02:19 PM

Karen, thank you for the kind review! Thank you for giving us a chance with your first visit! We consider ourselves very lucky to have earned your trust and will continue to work hard to keep it! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
JH
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JAKE H.
Hayden, ID
Lincoln LS
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2021
client vérifiéVérifié Client
Catégorie : Service
Adam Ritch = Stud
Adam is a great dude. Takes great care of me every time.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/01/2021 03:13 PM

Jake, thank you for the great review! We're so glad that you had such a positive experience with Adam! We'll be sure to pass along your very complimentary words to him!  It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
LO
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LEON O.
Rathdrum, ID
Ford Expedition
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/26/2021
client vérifiéVérifié Client
Catégorie : Service
Good service
Adam is a very good service tech/keep him around and give him a raise!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/01/2021 03:12 PM

Leon, thank you for the good review! We're very proud of Adam and will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
RC
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RICHARD C.
Rathdrum, ID
Ford F350
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/25/2021
client vérifiéVérifié Client
Catégorie : Service
Nice people, but didn't fix the problem!
I took my 2020 F-350 in because the driver door lock works inconsistently. When it gets below freezing it doesn't work at all. I have read many online owner reviews of this problem and it seems to be quite common, and is usually fixed by replacing the actuator. I told them all of this in great detail and left my truck there for an entire day. The dealership did give me a ride to work which I appreciate, however when I returned I was told that because the door lock issue was related to freezing, they could not repair it unless they could check it while frozen and not working. They said I would have to leave the truck overnight in freezing weather so they could check it in the morning, and to be sure and bring it back if it happened again. Guess what, it happened the very next morning when I went out to start it! Very predictable. There are a couple of problems with the recommended remedy. The first is how do you determine that it will get cold enough on a specific night to make sure it is "frozen enough?" In this climate it is anybody's guess. Spring is approaching so I guess maybe next December or January? Secondly, by the time the truck was inside to work on it, it would likely be thawed out enough so it would work fine. I am not willing to experiment with the weather to do this until the problem can be solved. I need the truck, its not a convenient thing to leave it overnight. So, basically I was told in a nice way that they either couldn't or wouldn't fix the problem. It's the temperature's fault, right? I don't know why they just didn't replace the switch or actuator, or whatever it is. It would have been worth a try. I am sure freezing weather and improperly working door locks are not just something you have to live with on an $80,000+ truck. I also purchased extended warranty coverage as well and the truck is still under factory warranty. I have determined I will take it to another dealership to see if they can do better. At this point it seems to be my only choice.
Non recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 03/02/2021 09:12 AM

Richard, thank you for reaching out and taking our call. We look forward to seeing you for your upcoming appointment and working towards a solution!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
Client vérifié
Post Falls, ID
Ford Focus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2021
client vérifiéVérifié Client
Catégorie : Service
My 19-year-old car was going Klickety cleaning boom bang bang
A Poem...

My 19-year-old car was going Klickety clang boom bing bang

Noises it did make

So into the Ford garage I did takes

Because my old focus
was making such a ruckus

Now it purrs And goes hummmm

OK I know this poem is dumb.

My only complaint was with the hot cocoa… Somebody forgot to change it… Big big no-no
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/25/2021 03:18 PM

Anonymous, thank you for the poem! We've read them before and we always love them! Also thanks for letting us know about the hot cocoa, it shouldn't happen again! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you and reading our next poem whenever you need us next!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
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Client vérifié
Airway Heights, WA
Ford F350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/24/2021
client vérifiéVérifié Client
Catégorie : Service
owner
EXCELLENT SERVICE
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/24/2021 01:52 PM

Anonymous, thank you for the excellent review! We're so glad that you had a great service experience! We're very proud of our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
LG
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LORNA G.
Coeur D'Alene, ID
Ford Focus
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2021
client vérifiéVérifié Client
Catégorie : Service
Customer service
Great customer service. Ready to help and very pleasant
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/15/2021 04:56 PM

Lorna, thank you for the 5 star review! We're so glad that you were happy with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
TD
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TERRY D.
Coeur D Alene, ID
Ford F-150
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2021
client vérifiéVérifié Client
Catégorie : Service
Quick service
I was very pleased with how I was treated as well as how efficient the maintenance was done on my vehicle
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/11/2021 02:03 PM

Terry, thank you for the great review! We're so glad that your maintenance was successful and fast! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
Client vérifié
Hayden, ID
Ford Super Duty F-250 SRW
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2021
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
Adam genuinely cares about customer satisfaction and went the extra mile to make sure all my concerns were thoroughly addressed.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/08/2021 02:48 PM

Anonymous, thank you for the 5 star review review! We're very proud of Adam and will be sure to pass along your kind words. It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
WB
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WILLIAM B.
Pinehurst, ID
Ford F250
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2021
client vérifiéVérifié Client
Catégorie : Service
Great Service
Adam Ritch and Joe Fio are the best and that is why I have my work done at Mike White Ford!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 02/04/2021 02:48 PM

William, thank you for the great review! We're so glad that you have such great and consistent service with us! We'll be sure to pass along your kind words to both Adam and Joe! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
AR
Adam Ritch
Service Advisor
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