AR

Adam Ritch

Service Advisor

Mike White Ford of Coeur d'Alene

Évaluation globale

4,6

(284 reviews)

70

Critiques de Adam Ritch

NY

NICHOLAS Y.

Spirit Lake, ID

12/20/2021

Vérifié Client

1

Catégorie : Service

Usually I would be happy but now I’m just annoyed. My turbo has always rattled on driver side and ford won’t replace it. Pretty bad when all your buddies laugh when u start your 60k plus pickup!!

So I took pickup in for rattle noise several times to be told it’s cam phasers or what not. Then they say turbo also is making noise but ford won’t authorize it. Guess the extra warranty is useless for actually repairing a failing part they want it to leave u stranded on the freeway first. I didn’t spend this kind of investment to be sidelined!!

Employés avec lesquels vous avez travaillé

Service Advisor

LJ

LYNDA J.

Smelterville, ID

12/14/2021

Vérifié Client

10

Catégorie : Service

key fob

I had lost one of the key less device. So I ordered one and waited until I could get an appointment. I was prepared to pay out of pocket, but my service attendant said, after checking my insurance covered it completely!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/15/2021 08:59 AM

Lynda, thank you for the 5 star review! We're so glad that we were able to take care of your fob needs and that you didn't need to spend any more! Nice surprises are the best! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Careywood, ID

12/07/2021

Vérifié Client

10

Catégorie : Service

Professional

I am always impressed by the professionalism and competence level that I experience with every encounter with every team member at Mike Whites service center. This is not the closest Ford dealership near me but the quality of service makes it worth the additional drive.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/07/2021 01:25 PM

Anonymous, thank you for the 5 star review! We so appreciate that you are choosing us over closer dealers. That really means a lot to us! We promise to keep upholding the standards and continuously improving to make it worth your while! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

FR

FRANKLIN R.

Coeur D Alene, ID

12/01/2021

Vérifié Client

10

Catégorie : Service

Good job guys.

very happy camper.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/02/2021 02:39 PM

Franklin, thank you for the 5 star review! We love serving happy campers! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

RV

REBECCA V.

Coeur D'Alene, ID

Chrysler PT Cruiser

11/24/2021

Vérifié Client

10

Catégorie : Service

Great service!

Adam in service was very efficient and polite. Also, Joe P in service department is always the Best!!! I have to include Richard who has taken care of my car since 2006. And my best to Lougene. You have a great team!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/29/2021 02:48 PM

Rebecca, thank you for the kind review! We're so proud of our team and so glad that you've had such great experiences with so many of them! We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Sandpoint, ID

Ford F350

11/10/2021

Vérifié Client

10

Catégorie : Service

Great service

Always great service

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/10/2021 03:31 PM

Anonymous, thank you for the great review! We're so glad that you had such a pleasant experience! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Airway Heights, WA

11/04/2021

Vérifié Client

10

Catégorie : Service

EXCELLENT SERVICE

Such pleasant employees that always help!!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/05/2021 02:19 PM

Anonymous, thank you for the excellent review! We're very proud of our team and so glad that you had such a good experience with them! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

ST

SCOTT T.

Post Falls, ID

10/29/2021

Vérifié Client

10

Catégorie : Service

Phenomenal

My service adviser was phenomenal in every way. Thank you

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/01/2021 01:32 PM

Scott, thank you for the phenomenal review! We're so glad that Adam has been taking such excellent care of your and your vehicle! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

GL

GARY L.

Coeur D'Alene, ID

10/27/2021

Vérifié Client

10

Catégorie : Service

Review

I had an exceptionally long wait for the shuttle, this was not the driver’s fault.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/28/2021 03:18 PM

Gary, thank you for letting us know about your shuttle issue. We will be sure to review what happened so that it does not happen again. We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

CA

CHRISSIE A.

Coeur D Alene, ID

MERC MNTNER

10/20/2021

Vérifié Client

0

Catégorie : Service

They didn't do anything

They had my car for 3 1/2 hrs to tell me my microphone didn't work cause I didn't have one. And also I wanted a upgrade on my navigation system and on the workers paper it said 89.00 well he said an upgrade won't help with your microphone problem (before he even looked at the car) and crossed it off the paper. So when I go to pick up my car I'm charged 99.00 for the diagnostic (I'm fine with) but no upgrade on the navigation system and tells me on a peice of paper where to go to get the cds to upgrade myself and they want 149.00. So I scheduled this appointment over a month ago to get absolutely nothing done waste 3 1/2 hrs with no car and paid 99.00. And then the staff is rude I was in the middle of talking to one and he had to go talk to another worker says he will be back and never saw him again. And the kid who dropped off my car when I said have a good day doesnt say one word or even look at me. Very rude guy that helped me by assuming I didn't want the upgrade when that's what I called for and fix the microphone (which couldn't be without factory mirror). Would never go back

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Spokane, WA

10/20/2021

Vérifié Client

9

Catégorie : Service

Did what they said they were going to do!

I went in with a proposed service recall and they verified and fixed it without trying to sell me anything else. I added on an oil change and it was a great price!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/21/2021 03:00 PM

Anonymous, thank you for the great review! We're so glad that we were able to take care of your recall and your oil change at the same time! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

JT

JEFFREY T.

Liberty Lake, WA

10/18/2021

Vérifié Client

10

Catégorie : Service

Great

Great service

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/18/2021 03:41 PM

Jeffrey, thank you for the great review! We're so glad that you had such a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

TO

TIM O.

Post Falls, ID

Ford Super Duty F-350 SRW

10/06/2021

Vérifié Client

10

Catégorie : Service

Outstanding...

Your service was exceptional, the job was done extremely quick and done by competent tech's. The value was great and came in below my original cost projections. I'm a happy return customer.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/08/2021 02:47 PM

Tim, thank you for the outstanding review! We're so glad that you had such a fast and pleasant experience! We're grateful that you chose to come back to us and hope to be able to serve you again when you have further needs in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

CD

CHARLES D.

Spirit Lake, ID

10/04/2021

Vérifié Client

8

Catégorie : Service

Service Dept

Great service, great price but didn't receive the free car wash coupon like last time.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 10/05/2021 02:48 PM

Charles, we're glad that you enjoyed your service. We apologize that you didn't receive your coupon but we'd like to make it right. Please reply to this review with your mailing address and we'll drop a coupon in the mail for you. Thank you for choosing Mike White Ford!

Employés avec lesquels vous avez travaillé

Service Advisor

JB

JOHN B.

Coeur D Alene, ID

09/08/2021

Vérifié Client

3

Catégorie : Service

Loyal customer, but no return loyalty from this dealership.

Purchased six new vehicles in last ten years, one new vehicle is on order and in transit, appointment set with sales to order another two new vehicles in coming weeks. Performed all service, without exception, for the last eleven years. Purchased many accessories over the years. All this….hundreds of thousands in sales….and had to wait 7 weeks for a simple service appointment. Rethinking my future buying, place of service, business purchases, and recommendations to friends.

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Airway Heights, WA

09/03/2021

Vérifié Client

10

Catégorie : Service

GREAT!

WOULD RECOMEND!

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/03/2021 03:59 PM

Anonymous, thank you for the great review! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

BG

BILLY G.

Coeur D Alene, ID

09/02/2021

Vérifié Client

10

Catégorie : Service

All good

I went in for warranty work and needed a check up on a couple minor issues. The warranty work went perfect and a free inspection resolved my questions.
All good.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 09/03/2021 03:59 PM

Billy, thank you for the good review! We're glad that the warranty work went smoothly and we were able to answer your questions with the inspection! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Coeur D Alene, ID

08/27/2021

Vérifié Client

0

Catégorie : Service

2 months to get an appointment

There is an almost 2 month wait to get an oil change. The gentleman who I spoke with was as accommodating as possible, but the inability to schedule an appointment is frustrating, I have a basic service contract and am unable to use it since my mileage would be way past the limit if I wait for Mike White service to get me in.

Employés avec lesquels vous avez travaillé

Service Advisor

MS

MARK S.

Liberty Lake, WA

08/25/2021

Vérifié Client

9

Catégorie : Service

Excellent customer service

Work was completed quickly

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/25/2021 10:52 AM

Mark, thank you for the excellent review! We're so glad that your work was completed quickly and well! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Service Advisor

Client vérifié

Post Falls, ID

Ford F250

08/22/2021

Vérifié Client

9

Catégorie : Service

Just and oil change this time

Not much to say about this visit, as it was a routine oil change.

Haley B. de Mike White Ford of Coeur d'Alene a répondu le 08/25/2021 10:50 AM

Anonymous, thank you for the 5 star review! We're glad that your oil change went smoothly! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

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Service Advisor

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