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Adam Ritch

Service Advisor
Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(284 reviews)
70

PD
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PETER D.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2021
client vérifiéVérifié Client
Catégorie : Service
Nicest Advisers on the Planet
Each and every advisor is just an awesome employee to work with.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/11/2021 03:19 PM

Peter, thank you for the awesome review! Nicest Advisors on the Planet is high praise but we'll take it! We're very proud of our service advisors and glad that you had such a phenomenal experience with them! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

JB
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JULIE B.
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/08/2021
client vérifiéVérifié Client
Catégorie : Service
Great service
Like clockwork... did what was asked with a smile...
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/11/2021 03:14 PM

Julie, thank you for the great review! We count ourselves lucky to serve you and your truck! Thank you for continuing to choose Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Rathdrum, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2021
client vérifiéVérifié Client
Catégorie : Service
Amazing
Great service and quick! Shuttle was helpful.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/08/2021 01:06 PM

Anonymous, thank you for the amazing review! We're so glad that you enjoyed your service experience and shuttle ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

DB
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DAVID B.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/29/2020
client vérifiéVérifié Client
Catégorie : Service
Window Switch Repair
Called to report a window switch problem. Got an appointment quickly. Part was in stock and the repair completed in less than 2 hours. Everyone was courteous and conscientious about masks and social distancing.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/31/2020 08:24 AM

David, thank you for the 5 star review! We're so glad that we were able to take care of your window switch problem and get you safely back on the road! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

TV
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TROY V.
Coeur D Alene, ID
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/28/2020
client vérifiéVérifié Client
Catégorie : Service
Incredibly slow service, poor communication
While it is understood that the COVID-19 Pandemic has caused some issues, and of course the holiday season in between, the service and communication were very poor. I am sure staffing concerns are part of the reason why the service rep struggled with communication, which is a management issue. Initial call requesting service was 28 September, service dept accepted vehicle 22 October. Worked with Ford Customer service to get some assistance options prior to authorizing the work identified by the service technician. Authorized the teardown and refurbishment of the transmission the week before Thanksgiving. The original estimate from the service department was around 20 hours of labor to do the work. Picked the vehicle up from the dealership on 19 December. Was also not provided an itemized invoice for the work, so not able to verify that the Ford customer care assistance was properly applied. Not the first poor experience with Mike White Ford, although the previous one was related to their sales department.
Non recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 01/11/2021 05:02 PM

Troy, we've attempted to call you twice and have also emailed you a detailed breakdown of your invoice. We'd really like to discuss the matter further. Please call Kevyn Erbe at (208) 664-9211 or email him at kerbe@mikewhitefordcda.com at your earliest convenience. 

Employés avec lesquels vous avez travaillé

KW
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KAREN W.
Hayden, ID
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/18/2020
client vérifiéVérifié Client
Catégorie : Service
good service
Very professional service. thank you. Had some minor repairs done. took a few hours longer then initially was told, but turned out well.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/21/2020 03:06 PM

Karen, thank you for the good review! We're so glad that we were able to take care of your vehicle and get you safely back on the road. We're sorry that it took longer than we expected, but we appreciate your patience and understanding! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

RD
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ROGER D.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2020
client vérifiéVérifié Client
Catégorie : Service
.
...
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/17/2020 08:15 AM

Roger, thank you for the 5 star review! We're so glad that you had a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

JW
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JUDITH W.
SPOKANE, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/16/2020
client vérifiéVérifié Client
Catégorie : Service
Great Service!
This was a very good experience, no need for many inquiries, because everything was very straight forward and done with tact and quality!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/17/2020 08:12 AM

Judith, thank you for the great review! We're so glad that you had a straight forward and good experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

KC
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KEN C.
Hayden, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2020
client vérifiéVérifié Client
Catégorie : Service
Great Service
Service was great with excellent communication over the course of several warranty repairs. Adam did a great job of keeping me informed and updated on the repairs.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/15/2020 01:37 PM

Ken, thank you for the great review! We're so glad that you were kept informed and updated during the course of your service experience! We'll be sure to pass along your kudos to Adam as well! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

NH
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NANCY H.
Athol, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/12/2020
client vérifiéVérifié Client
Catégorie : Service
Satisfied.
Very friendly, fast service. Lounge and wait were very comfortable. Wait time was as quoted. Price was great.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/15/2020 01:36 PM

Nancy, thank you for the 5 star review! We're so glad that you were satisfied and comfortable during your service experience! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

DP
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DAREA P.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2020
client vérifiéVérifié Client
Catégorie : Service
Outstanding Service
This was the best experience that I've had buying a vehicle. When issues arise, they immediately fixed them. Everyone was friendly, knowledgeable and I highly recommend them to anyone needing a new/used vehicle.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/11/2020 03:33 PM

Darea, thank you for the outstanding review! Congratulations on your new ride! We're so glad that you had such a great experience! It was our pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

CG
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CHARLES G.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/09/2020
client vérifiéVérifié Client
Catégorie : Service
Work was done as stated
We had a recall on our Lincoln. Mike White Ford took care of it for us.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/09/2020 01:49 PM

Charles, thank you for the 5 star review! We're so glad that we were able to take care of your recall for you and get you safely back on the road! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

RM
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ROBERT M.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2020
client vérifiéVérifié Client
Catégorie : Service
A well oiled machine!
My first visit to Mike White Ford since moving here in September.
The scheduling was easy and took less than a week to address what turned out to be a potentially serious issue if not addressed early. The check-in and check-out was seemless!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/09/2020 01:44 PM

Robert, we're so grateful that you gave us a chance! Welcome to the area! We're so glad that you had such a smooth experience and we were able to address your issue before it had the chance to become more serious! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

KM
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KIMBERLY M.
Athol, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/07/2020
client vérifiéVérifié Client
Catégorie : Service
Great Customer Care
When it comes to top notch service, Mike White Ford is #1! Won't trust my vehicle to anyone else!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 12/09/2020 01:35 PM

Kimberly, thank you for the phenomenal review! We're so proud to have earned your trust and will continue to work to improve so that your experiences keep getting better! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

WM
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WILLIAM M.
Plummer, ID
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/04/2020
client vérifiéVérifié Client
Catégorie : Service
CAR REPAIR
THANK YOU FIXING MY FORD FOCUS BUT IT WOULD HAVE BEEN NICE IF YOU HAD EXPLAINED WHAT WAS WRONG THE CAR !
Non recommandé
Employés avec lesquels vous avez travaillé

VJ
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VINCENT J.
Coeur D Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/29/2020
client vérifiéVérifié Client
Catégorie : Service
Adam is Great!
He had all my paperwork together and researched warranty history and was very pleasant to work with. Just overall a wonderful experience!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/30/2020 02:34 PM

Vincent, thank you for the wonderful review! We're so glad that you had such a great experience with Adam and will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

JI
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JEAN I.
Post Falls, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/28/2020
client vérifiéVérifié Client
Catégorie : Service
Adam is great to work with!
I came in he took care of me quickly and had me on my way! Thank you
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/30/2020 02:34 PM

Jean, thank you for the great review! We're so glad that you had such a great experience with Adam and that he got you taken care of successfully! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

SF
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SANFORD F.
Saint Maries, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/25/2020
client vérifiéVérifié Client
Catégorie : Service
If you want the best
If you need fast, reliable, friendly service the this is the place to go.
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/25/2020 02:18 PM

Sanford, thank you for the fantastic review! Fast, reliable and friendly are three of our biggest goals and we're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

DE
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DUSTIN E.
Spokane, WA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/24/2020
client vérifiéVérifié Client
Catégorie : Service
Friendly, great customer service.
Great service all the way around.
Talked to a gal who went out of her way to get me in that day.
Service guy was very professional and friendly.
Waiting area was big and nice.
To top it off, they were cheaper than the ford dealerships in Spokane.
Worth the drive from Spokane!
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/25/2020 02:15 PM

Dustin, thank you for the fantastic review! We're so glad that we were able to make sure that you were taken care of! We appreciate you making the drive from Spokane! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé

Client vérifié
Coeur D'Alene, ID
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/21/2020
client vérifiéVérifié Client
Catégorie : Service
Warranty work
JOB WELL DONE
Recommandé
Haley B. de Mike White Ford of Coeur d'Alene a répondu le 11/23/2020 04:37 PM

Anonymous, thank you for the 5 star review! We're so glad that we were able to get your warranty work completed and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employés avec lesquels vous avez travaillé
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