ST

Sean Tolton

ASM
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

Client vérifié
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Sean is the best part of coming to Pohanka, he always make sure I receive what's needed for my car and he's always professional and friendly.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/31/2020 03:42 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RD
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Rudine D.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Great service giving by all the staff.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/31/2020 03:41 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CC
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Carolyn C.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/26/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
No hassle and no pressure
I love the fact that service staff are very knowledgeable about what it takes to keep my vehicle in excellent running condition and at the same time they don't pressure you into unnecessary repairs. Thank you Pohanka Hyundai
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/27/2020 03:37 PM

We appreciate your AMAZING feedback about our business and employees Carolyn. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

IB
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Isaac B.
Upper Marlboro, MD
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2020
client vérifiéVérifié Client
Catégorie : Service
Service
Great Service
Recommandé
Employés avec lesquels vous avez travaillé

KD
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Keith D.
District Heights, MD
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/24/2020
client vérifiéVérifié Client
Catégorie : Service
Quickly attended.
I was able to go in and receive my car from service. Very polite attendants.
Recommandé
Employés avec lesquels vous avez travaillé

AI
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Abiodun I.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer and technician service
The best customer and technician service in the Washington metropolitan area on every single oil and filter change and all other maintenance services for my car.

Sean my Service Advisor and the Service Technicians give 100% every single day.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/24/2020 03:20 PM

Thank you for your wonderful 5 star rating Abiodun, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TS
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Tina S.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Hyundai Service
Sean always provides great customer service and my car was ready in the time promised.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/24/2020 03:20 PM

 We appreciate your kind feedback about our business and employees Tina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

GS
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Gloria S.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Check-In Was Easy
Arrived and was waited on within 3 minutes. Although it took 3 hours to complete work on car, staff was nice.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/23/2020 03:12 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Gloria. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DS
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Donna S.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Excellent customer service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/23/2020 03:12 PM

 We appreciate your kind feedback about our business and employees Donna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Glenarden, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Sean has great customer service skills. He kept me informed during the repair work on my vehicle while I was in the waiting room, and his appearance was on a professional level.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/23/2020 03:11 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

OB
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Ocie B.
Cheverly, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
EXCELLENT SERVICE
I brought my car in for an oil change and to get my engine coolant topped off. Sean, my service provider, was excellent and superb in providing me customer service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/23/2020 03:11 PM

 We appreciate your AMAZING feedback about our business and employees Ocie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
opens early and close to my home
service was good, but im not so sure my tires were rotated though. if you have cameras please verify my service date was 01/16/19 around 7 a.m.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/22/2020 03:14 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. Please follow up with any questions or concerns regarding your service with your Advisor. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Consider People time and communication
The service render was good. Just waiting and no communication
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/17/2020 08:11 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RM
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Robert M.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent service
Sean, the attendant was very efficient and professional
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/16/2020 11:47 AM

Thank you for your review Robert. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VS
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Valerie S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Staff
Staff makes you feel welcomed
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/16/2020 11:04 AM

Thank you for your review Valerie. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Great Service from Sean!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/16/2020 09:13 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DD
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Darrell D.
Crofton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/15/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Always excellent service
As always Sean made the process seem less by recommending the appropriate services. Service was completed before the specified time.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/16/2020 09:13 AM

 We appreciate your AMAZING feedback about our business and employees Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ST
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Sharletta T.
Waldorf, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Location, great customer service
Location, great customer service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/15/2020 01:45 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Sharletta. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Fast Service!
Went in for a recall issue,oil change and tire rotation. Checked in at 6am and back on the road safely by 7:30am! Sean greeted me with a smile and great customer service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/16/2020 08:49 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LR
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Lenora R.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/14/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional service - Sean Toltson
The service is great. Sean my service tech. Is very professional and outstanding person. Should be promoted immediately. Sean has been my service tech for the past decade. Outstanding young man.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/16/2020 08:48 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Lenora. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.