ST

Sean Tolton

ASM
Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(1327 reviews)
70

DT
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Doris T.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change and front brakes
Customer Services
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/21/2020 03:20 PM

Thank you for your review Doris. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AB
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Anna B.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/18/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai Oil Change
I arrived early and went to Sean (I always try to go to Sean). Sean was very pleasant and remembered me by name. He let me know approximately how long the service would take and was right.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/18/2020 03:14 PM

Thank you for your wonderful 5 star rating Anna, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AH
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Aniese H.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Oil Change
Each time I have visited Pohanka Hyundai with my previously owned 2013 Sonata and my current owned 2029 sonata I have received exceptional service. Thank you Sean for assisting me.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/18/2020 03:07 PM

We appreciate your trust Aniese, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MM
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Michelle M.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Charles was the best I would recommend him to anyone to him
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/18/2020 03:06 PM

 We appreciate your kind feedback about our business and employees Michelle. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RS
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Roberta S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Amazing
They are very professional and have a friendly staff. If you have any concerns they make sure to provide you with a proper understanding and ensure that everything goes smoothly.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/18/2020 03:06 PM

 We appreciate your positive feedback about our business and employees Roberta. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VI
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Virgie Sharon I.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/12/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Hyundai Recall Service
I had a great experience at this location on Monday. My service rep was Sean. He was courteous and helpful. He offered me the array of refreshments the dealership had for waiting customers and checked on me via text while I was waiting. Overall my experience was great.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/12/2020 12:33 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TN
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Thomascena N.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great work and kept informed!
Convenient to my home location. Courteous staff and great work done by Mechanics!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/12/2020 11:38 AM

We appreciate your trust Thomascena, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CB
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Celestine B.
Glenarden, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service.
Keeping the customer posted by text, as repairs were made.
That was a plus.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/12/2020 11:30 AM

 We appreciate your positive feedback about our business and employees Celestine. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SH
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Samuel H.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The front end
I have used other dealerships in the past and none of them stands up to the service I have received from Pohanka.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/11/2020 02:34 PM

We appreciate your trust Samuel, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AP
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Angela P.
Laurel, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent service
I received outstanding service from Sean. He got me in and out, I provided a breakdown of future services I will need on my car. Overall good experience.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/11/2020 02:27 PM

We appreciate your trust Angela, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Fairmount Hgt, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/10/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Appt
The service appt went off went as expected. What I did not like is they made it seem like even though it was complimentary my car wash was not done because it was raining but it was put on my paperwork even if it was it shouldn't be put on the paperwork when not done. That could be considered false advertising. Just making a point and if that is done then a customer could say what else can be put on my paperwork that is also untrue. Yes it is trivial but it still makes one wonder.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/11/2020 02:25 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SL
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Sandra L.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
MR. Tolson is the best Service Advisor!
Mr Tolson is very professional and great with with the public!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/11/2020 02:23 PM

Thank you for your review and for choosing Pohanka for your service Sandra. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

GP
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George P.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
Service writer is always courteous and on top of his job.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/07/2020 09:37 AM

 We appreciate your kind feedback about our business and employees George. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RW
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Reginald W.
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great personal attention
Great customer service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/07/2020 09:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Reginald. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KP
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Karen P.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
Excellent customer service always
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/07/2020 09:26 AM

 We appreciate your kind feedback about our business and employees Karen. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

IB
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Isaac B.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good Servie
Great
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/05/2020 01:10 PM

Thank you for your review and for choosing Pohanka for your service Isaac. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TC
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Tamisha C.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/03/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service
Sean provided great customer service and kept me posted on everything that needed done to my car. There was no pressure applied to me and told me that I was under no obligation which I appreciate very much because sometimes car repairs can be pretty expensive when living on a budget. I appreciated his professionalism because that goes a long way.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/05/2020 01:06 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Tamisha. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TT
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Terence T.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service and great communication
Great service and great communication. I appreciate the updates via text messaging.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/31/2020 03:45 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

IB
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Isaac B.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Knowledge of Intake person
Great
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/31/2020 03:44 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JJ
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Janay J.
Suitland, MD
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2020
client vérifiéVérifié Client
Catégorie : Service
Good service
Service advisor was helpful and efficient
Recommandé
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.