ROBIN PETERSON

Thank you 

Ms. Chalon,

I apologize you are having concerns with your vehicle ma'am. That is not what we want you to have either. Is there a day that you can either bring the car and leave it, or a day when you can come by and show one of my technician's whats happening, we, unfortunately, have not been able to duplicate the concern. The Manufacturer (Hyundai) will not let us do any repairs until we can duplicate and validate what we are doing and why.

Please feel free to contact us to schedule an appointment when time permits.

1. Ms Chalon,
   
   II am glad you gave us the opportunity to repair the car, one last time. 
   We feel confident that it is running well again.
   Thank you for your patience with this and I apologize it took so long to figure it out. 

Thank you

Mr. Brooks,

   I am very sorry that transpired sir, i have hired additional staff, (
started Wednesday) and your concerns will be addressed.

Thank you

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I do understand your frustration sir. We do have guidelines that Hyundai makes us follow. I will look into your specific concern and attempt to get the manufacturer to support you concern. 

Thank you

My apologies, 
I can assure it will be dealt with.
I will do your second oil change at no cost and detail your vehicle for  the inconvenience 

Don Wheeler 
Operation Manager

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Thank you Mr. Connor

Thank you

Thank you