RP

ROBIN PETERSON

Évaluation globale
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(235 reviews)
84

LM
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Lori M.
Coppell, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/17/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent experience, as always
I appreciate Eckert for taking care of my car’s maintenance. I don’t ever feel swindled or slighted. I asked for a service I thought I needed and was told they would look at my car in the shop, prior to quoting additional services. That is admirable! They have built a brand you can trust. Thank you all!
DYLAN H. de Eckert Hyundai a répondu le 03/18/2022 06:21 AM

Thank you for the 5 star review, and for the kind words.

Employés avec lesquels vous avez travaillé

AH
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Alexandria H.
Denton, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/03/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Great service
First time taking my car here, and will be back from now on. Was super easy and decently quick as I needed to wait there.
DYLAN H. de Eckert Hyundai a répondu le 03/04/2022 06:07 AM

Thank you for the 5 star review.

Employés avec lesquels vous avez travaillé

Client vérifié
Denton, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service Department always on point!
Very nice and dependable. Love this dealership!
DYLAN H. de Eckert Hyundai a répondu le 02/10/2022 07:53 AM

Thank you for the 5 star review.

Employés avec lesquels vous avez travaillé

LC
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Lawry C.
Denton, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service
In and out as promised. Excellent service and very cordial.
DYLAN H. de Eckert Hyundai a répondu le 01/11/2022 05:51 AM

Thank you for the 5 star review.

Employés avec lesquels vous avez travaillé

MH
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Michael H.
Aubrey, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Oil Change and Vehicle (State) Inspection
Appointment was quick and courteous. Appeared to value me. My only beef is having to wait for the appointment. Not the appointment itself. 1.5 weeks for this one. 2 weeks for prior. This may be a sign of the times. Because I don’t recall previous appointments being that far out.
DYLAN H. de Eckert Hyundai a répondu le 12/18/2021 06:56 AM

Thank you for the 5 star review, and the positive feedback on the wait times for appointments.  We are working hard on ways to speed up the service wait times.  If I can ever be of assistance please give me a call.

Employés avec lesquels vous avez travaillé

CS
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Cara S.
Little Elm, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/15/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent service
Service was excellent and fast
DYLAN H. de Eckert Hyundai a répondu le 11/18/2021 06:09 AM

Thank you for the 5 star review.

Employés avec lesquels vous avez travaillé

Client vérifié
Richardson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/12/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Definitely Recommend
My overall experience with Eckert Hyundai was good so far right from scheduling the appointment to the service.Whenever I mention about any issues,they diagnose it and immediately order parts incase of under warranty issues.They followup with the scheduling the appointment as soon they get the parts.Overall I am happy with the service.
DYLAN H. de Eckert Hyundai a répondu le 10/15/2021 05:57 AM

Thank you for the 5 star review.  We look forward to seeing you again.

Employés avec lesquels vous avez travaillé

JG
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Jacqueline G.
Denton, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/27/2021
Type de service : Repair
client vérifiéVérifié Client
9
Catégorie : Service
Tucson clutch issue
I brought a 2018 Tucson sport in June 2021. I immediately realized that it was not preforming properly such as, take off was slow and sluggish, shaking when waiting to move forward and in reverse. I contacted the sales person who sold me the SUV. He said, that's the way Tucson ran not convinced, I contacted the service department and talked to them about what I was experiencing. So they scheduled an appointment to check out the problem but found nothing. Meanwhile the problem wasn't getting better. So I called the service department again and complained that the problem was still there. They scheduled another appointment. It was then that they determined and diagnosed that I had double clutch problem. Made another appointment to have it fixed and now it's running better. Thanks to the technican who scanned and diagnosed the problem.
DYLAN H. de Eckert Hyundai a répondu le 09/28/2021 05:12 AM

Thank you for the 5 star review, and for the positve feedback.  We will use that to improve our processes.  We are glad to have been able to resolve your concerns with your car and look forward to seeing you again.

Employés avec lesquels vous avez travaillé

JH
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Jeannie H.
Lindsay, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/17/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Warranty work
Great customer service fast and reliable
DYLAN H. de Eckert Hyundai a répondu le 09/20/2021 06:10 AM

Thank you for the 5 satr review.

Employés avec lesquels vous avez travaillé

Client vérifié
El Paso, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/08/2021
Type de service : Repair
client vérifiéVérifié Client
0
Catégorie : Service
Title
Review
DYLAN H. de Eckert Hyundai a répondu le 09/09/2021 02:38 PM

Thank you for the 5 star review, and for the positive feedback.  If at any time you would like to discuss any services or repairs recommended or completed do not hesitate to speak with me.

Employés avec lesquels vous avez travaillé

MR
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Max R.
Denton, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Eckhart service is stress free
Hyundai stands behind their product and Eckhart was stress free when dealing with repairs.
DYLAN H. de Eckert Hyundai a répondu le 08/27/2021 06:47 AM

Thank you for the 5 star review and the positve feedback.  We look forward to seeing you again.

Employés avec lesquels vous avez travaillé

RF
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Ramey F.
Lake Dallas, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/20/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Fantastic and above my expectations!
The Hyundai dealership surprised me with how quickly they were able to identify the problem and solve it. Customer service was great. Overall, I had a great experience.
DYLAN H. de Eckert Hyundai a répondu le 08/21/2021 06:17 AM

Thank you for the 5 star review.  We are so very glad to have been able to find and correct the issue with your car.  HAve a great day.  we hope to see you again when your car needs additional service.

Employés avec lesquels vous avez travaillé

AC
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Alex C.
Denton, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/15/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Exceptional service
Very friendly staff that communicates well with the customer. They greet you as soon as you drive in the service bay and take their time going over the car issues.
DYLAN H. de Eckert Hyundai a répondu le 08/16/2021 05:04 AM

Thank you for the 5 star review.  We are always happy to assit you.

Employés avec lesquels vous avez travaillé

JC
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Joe C.
Denton, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/12/2021
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
Excellent Service
I can't think of a thing that the service department could have done better! Personnel were very helpful and courteous.
DYLAN H. de Eckert Hyundai a répondu le 08/13/2021 05:55 AM

Thank you for the 5 star review and the positive feedback.  We are always happy to serve your needs.

Employés avec lesquels vous avez travaillé

Client vérifié
Krum, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/03/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
A/C Fixed
Of course, on one of the hottest days of the year, the A/C on my 2020 Palisade decided to take a vacation. The next morning I took it in to the Eckert Hyundai service department, where not only was I able to drop it off, but fortunately the parts were available and they made the needed repairs on the same day... again, Thank You..
Recommandé
DYLAN H. de Eckert Hyundai a répondu le 08/04/2021 05:40 AM

Thank you for the 5 star review and the positive feedback.  We are glad we were able to get your A/C concern resolved quickly.

Employés avec lesquels vous avez travaillé

CD
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Crystangella D.
Lewisville, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/26/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great job!!!!
My check engine light would come on and shut off. I explained what was going on and I would told they could look at history.
They did a great job!!!!! The most important thing is I was not turned away like one dealership did.
Recommandé
DYLAN H. de Eckert Hyundai a répondu le 07/27/2021 05:56 AM

Thank you for the positive feeback and the 5 satr review.  We look forward to seeing you again soon.

Employés avec lesquels vous avez travaillé

ER
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Erica R.
Denton, TX
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/08/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Unhappy
Never updated and car still isn’t right very rude people
Non recommandé
DYLAN H. de Eckert Hyundai a répondu le 05/10/2021 05:24 AM

I am sorry to hear your vehicle is not performing as expected.  Please give us a call and we set up a time to get it looked at. 

Employés avec lesquels vous avez travaillé

RM
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Robert M.
Sanger, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2021
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service as usual!
Had our Santa Fe in for a oil leak. They were quick and kept us informed. The repair was less than I expected as well! Service staff is always friendly!
Recommandé
DYLAN H. de Eckert Hyundai a répondu le 04/16/2021 05:43 AM

Thank you for the positive review and positive feedback.  We look foward to seeing you again soon.

Employés avec lesquels vous avez travaillé

DG
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Daniel G.
Aubrey, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/26/2021
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Clean, Professional and Fast
They were ready for me at exactly the time I scheduled, my repair took less time than I expected and they knew exactly what the problem was. I appreciate their professionalism and speed. Also, the waiting room was nice.
Recommandé
DYLAN H. de Eckert Hyundai a répondu le 03/26/2021 11:25 AM

Thank you for the 5 star review and the positve feedback.  We look foward to seeing you again when the need arises.

Employés avec lesquels vous avez travaillé

Client vérifié
Denton, TX
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/04/2021
client vérifiéVérifié Client
Catégorie : Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recommandé
Employés avec lesquels vous avez travaillé
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