RB

RICHARD T BRITT

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(228 reviews)
84

FW
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Fredrick W.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
GOOD SERVICE, ONE MILE FROM MY HOUSE.
OVERALL EXCELLENT SERVICE
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/26/2019 04:06 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CY
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Charlene Y.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/23/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Custodial worker
Overall the place is great but it will be wonderful if the prices wasn’t so high for the services.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/26/2019 04:06 PM

Thank you for your review and for choosing Pohanka for your service. We here at Pohanka will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CF
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Carmenta F.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
The Service:
It was great angel highlights recommended.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/20/2019 02:57 PM

 We appreciate your positive feedback about our business and employees Carmenta. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

YM
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Yvette M.
Capitol Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/18/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
oil change
love the environment
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/18/2019 03:17 PM

Thank you for your review and for choosing Pohanka for your service Yvette. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BG
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Brenda G.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/18/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
the services is all ways very friendly
great job from all the staff. keep up the good work
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/18/2019 03:15 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Brenda. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LS
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Latoya S.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
The service was fast. I was kept in the loop via text of the status of my vehicle throughout the process. The young lady who helped me, Jaqueline, was extremely knowledgeable and was able to answer all my questions. I will be returning in the future.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/15/2019 01:54 PM

 We appreciate your AMAZING feedback about our business and employees Latoya. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Suitland, MD
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
11/07/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Highway Robbery
This place cost way to much
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/07/2019 02:31 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MC
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Marvel C.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Pohanka Hyundai
Excellent service, while waiting, walk around and talk with the salesman on the floor, had a very good conversation.
And he was able to sell me a new vehicle,
I was not in the looking to buy a new car.
The price was right.
Continue with the good work.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/04/2019 03:49 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve Marvel. Thanks again, for your business, congrats on the new car and we hope to see you for many more years to come!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Jacksonville, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great technology
I like that you have access to text the service tech any questions while your car is in service. Instead of calling
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/04/2019 03:48 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Door-to-Door Satisfaction
From the time I walk in the door until I walked out the door I had I surpassed satisfaction.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/04/2019 03:47 PM

 We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LC
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Laverne C.
Largo, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
No pressure
The service did not pressure you in getting the recommend service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 11/01/2019 03:49 PM

We appreciate your trust Laverne, we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CS
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Christine S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/22/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Professional
Excellent
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/22/2019 03:39 PM

Thank you for your review and for choosing Pohanka for your service Christine. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DC
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Dorothy C.
Cheltenham, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service
Professional greeting, prompt answers to my questions and fast service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/22/2019 03:38 PM

 We appreciate your positive feedback about our business and employees Dorothy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Bowie, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/19/2019
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Acceptable
The area wasn't as clean as it used to be. Coffee area was duty no napkins. Sales advisers did not prompt or greeted eventhough there was only two customers.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/22/2019 03:33 PM

Thank you for providing your feedback. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/18/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Good job
Good job
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/21/2019 03:34 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JL
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Jonathan L.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Clean
..
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/18/2019 04:00 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SC
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Sheila C.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/14/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
S. Cooper
Connivence and service hours. Location is A one!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/15/2019 03:36 PM

 We appreciate your positive feedback about our business Sheila. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AR
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Anthony R.
Glenarden, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The Best Service In Maryland...Hands DOWN!!!
Great People, Great Atmosphere, & Awesome Service!!!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/03/2019 02:16 PM

Thank you for your wonderful 5 star rating Anthony, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/02/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customers service
My service person Will was very polite, helpful and great communication.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 10/03/2019 02:16 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Bowie, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/22/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
The quickness was impressive.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/23/2019 03:32 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.