RB

RICHARD T BRITT

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(228 reviews)
84

CB
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Carlos B.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
One of the best customer service
10
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 02:06 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Carlos. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

CH
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Catherine H.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The customer service
Enjoy the helpful staff
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:46 PM

 We appreciate your kind feedback about our business and employees Catherine. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BH
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Bluette H.
Fairmount Hgt, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
maintainance service. I, Bluette Hutton, don"t understand this question.
My service from Mr Tolton. He can answer any question I have. He explain things so I can understand just what is going on with my car. He makes me feel comfortable.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:45 PM

We appreciate your trust Bluette, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

FH
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Flarilla H.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
My experience
The staff is great and professional. I am always pleased with the service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:43 PM

 We appreciate your positive feedback about our business and employees Flarilla. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MF
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Michael F.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The service was outstanding. My rep Sean was very good
Sean was very good to my needs. I enjoyed my first experience with Pohanka.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:43 PM

 We appreciate your kind feedback about our business and employees Michael. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

RS
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Rasheedah S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Staff
I love these people! The staff is totally amazing...
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:42 PM

Thank you for your wonderful 5 star rating Rasheedah, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Kettering, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
05/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
L.C
Oil change is to expensive
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/28/2020 07:39 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SJ
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Sheila J.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/25/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great visit!
Visit was quick and easy!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/28/2020 07:36 AM

Thank you for your review and for choosing Pohanka for your service Sheila. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
quick service
Friendly knowledgeable service reps
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/22/2020 02:25 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

MM
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Mildred M.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Rating
Excellent
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/22/2020 02:25 PM

Thank you for your wonderful 5 star rating Mildred, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SN
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Shannan N.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Professional
It's always clean, someone present and willing to help you in a timely manner. Their work is fast and efficient. I'm praying for a way to save more on routine maintenance but other than that great service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/22/2020 02:23 PM

We appreciate your trust Shannon, and we’ll do our best to continue to give you the kind of service you deserve. Please alwasy check out our websites for any coupons or service offers! Thanks again Shannon, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TJ
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Thelma J.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service Recv'd
I have been a customer of Pohanka Hyundai for several years. Always pleased with their service. Cleanliness of the area is always impeccable.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/20/2020 02:08 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Thelma. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon and for many more years to come. Thank you for your loyalty!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Fast Service!
Great customer service, fast, efficient honest.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/14/2020 02:06 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Brandywine, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/31/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
First Maintenance
Great service. Quick.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/31/2020 02:03 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JP
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Jose P.
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Jaqueline was great!!
I don’t understand why she was the only one working in the service department. Hopefully they hire more people like her. I would only recommend this place if there were more people like Jaqueline and Michael Webb.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/27/2020 01:58 PM

Thank you for your review Jose. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

YH
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Yolanda H.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Ma.
Excellent Service Coordinator
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/31/2020 03:47 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome Customer Service
Robert was so professional and courteous. From my first encounter with Robert at the counter to my final check out, his demeanor was so welcoming and kind. I really appreciate the extra care Pohanka Hyundai extends to its customers.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/31/2020 03:46 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

VP
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Veronica P.
Glenarden, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
General Service
Service had been great since the day I made my first purchase with Pohanka, I recommend this dealership to everyone looking for a car.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/24/2020 03:23 PM

 We appreciate your AMAZING feedback about our business and employees Veronica. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KS
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Kimberly S.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent Service
They help me to get the car I wanted without the hesitation and work hard to get me the deal I needed to purchase my 2019 Hyundai Elantra. The sales team I dealt with was excellent and I would recommend family and friends to go to Pohanka Hyundai??
Thank you all again fro the excellent service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/20/2020 02:57 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Kimberly. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
ReScore Avis™
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/15/2020
client vérifiéVérifié Client
Catégorie : Service
response to recall
My experience with my visit on Saturday was an average visit. They took the car told me it would be about an hour and a half which is was and brought it back completed. But some how my response was marked as a 3 so I received a call from Customer service liaison. Now she was of great help she informed me of guarantees I had and other pertain information I needed and could use. I am glad that she called me back because she is what may the survey and call alot more beneficial. Thank you Asia. Will give you a call if I have any other questions.
Non recommandé
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.