RB

RICHARD T BRITT

Évaluation globale
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(228 reviews)
84

KJ
gravatar
Keyaira J.
Clinton, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Convenient Location & Kind Front Desk Staff
I went to Pohanka Hyundai on October 5, 2020 to get a new wheel lock kit. When I arrived I checked in with Will. He greeted me shortly after I walked in. I explained why I was there and before checking me in Will made sure I knew the price of my service. He also let me know the estimated time for my service to be completed. My car was serviced within the estimated time block and Will let me know when my car was ready. He walked me over to the cashier who was also pleasant to talk with. I do not remember her name but she got me checked out and handed me my receipt and keys. I walked outside and my car was waiting and ready.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/08/2020 08:58 AM

 We appreciate your AMAZING feedback about our business and employees Keyaira. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again

Employés avec lesquels vous avez travaillé

Client vérifié
Waldorf, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
Great Customer service and professionalism
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/07/2020 01:43 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again

Employés avec lesquels vous avez travaillé

LR
gravatar
Lashaun R.
Washington, DC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Sean was good
need to communicate
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/30/2020 01:12 PM

Thank you for your feedback Lashaun. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DL
gravatar
Donna L.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
D.L
Personal are very kind and very informative.
Recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/07/2020 01:34 PM

 We appreciate your kind feedback about our business and employees Donna. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Employés avec lesquels vous avez travaillé

SO
gravatar
Samuel O.
District Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Overall good service, but could be improved
Time is of the essence, it took longer to complete my first ever routine service (oil change), was told an hr and half to 2 hrs, took 2 and half hrs.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/30/2020 07:42 AM

Thank you for your feedback Samuel. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TG
gravatar
Tamara G.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
In and then out. Fast excellent service
In and then out. Fast excellent service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/30/2020 05:43 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Tamara. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Alexandria, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/14/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Elantra service
All on board!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/18/2020 01:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

OJ
gravatar
Ola J.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service Advisor Sean is great
,,,,
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/10/2020 07:26 AM

Thank you for your review Ola. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Suitland, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Is not far from me home
Very good service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Customer service
I recommend this location to anyone
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:18 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PG
gravatar
Pamela G.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very friendly and clean
Customer service agents are friendly and very knowledgeable of the service they provide. Waite time is short and I never have to return with the same issue.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/08/2020 02:18 PM

 We appreciate your AMAZING feedback about our business and employees Pamela. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DB
gravatar
Donald B.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding results
The best dealer I have been too
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/25/2020 02:30 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PH
gravatar
Paul H.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
Jaqueline provided great customer service. Thanks.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/21/2020 02:07 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Paul. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BE
gravatar
Beverly E.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Convenient
Inpressed with how I was greeted right as I pulled up in the sevice dept and my vehicle was taken immediately also glad they don't do appointments. I recognize each experience will be different but I was impressed by this visit.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:25 AM

We appreciate your trust Beverly, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Brandywine, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service
As always, the services provided were great.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:24 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Experience
Wait wasn't long. Rep was friendly and nice.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:15 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SP
gravatar
Shana P.
Capitol Heights, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/31/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great team
The Best Customer service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 06:53 AM

Thank you for your review Shana. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TG
gravatar
Tracey G.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Awesome!
Thank you for the wonderful service Kirsten
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/29/2020 02:31 PM

 We appreciate your AMAZING feedback about our business and employees Tracey. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

KP
gravatar
Karen P.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/24/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service (again and again)
Sean Tolton continues to provide prompt and courteous customer service even under pressure! One of the best service guys and I hope Pohanka is aware of the asset he is to this company..
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/29/2020 02:28 PM

Thank you for your wonderful 5 star rating Karen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Cheltenham, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Convenient to drop off
I don’t have any close friends that owners of Hyundai
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/23/2020 02:03 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.