JC

JEROME CRAWFORD

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(81 reviews)
57

TG
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Tamara G.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
No comment
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Non recommandé
MIGUEL D. de Pohanka Hyundai a répondu le 10/08/2020 08:59 AM

Thank you for your review and for choosing Pohanka for your service Tamara. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Employés avec lesquels vous avez travaillé

MC
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Mary C.
Fort Washington, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
09/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
-
-
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/30/2020 06:55 AM

Thank you for your review Mary. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

BN
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Barbara N.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer
Customers Services
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 09/10/2020 07:27 AM

Thank you for your review Barbara. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
They check everything
I recommend goin
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/31/2020 02:25 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JM
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James M.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Friendly, knowledgeable techs.
Knowledgeable techs
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/18/2020 02:11 PM

We appreciate your trust James, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/17/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Awesome Customer Service!
The customer service from everyone I encounter has always been very professional. And I never feel like I'm being ripped off when I bring my car in for services.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/18/2020 02:06 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

EP
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Erin P.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Excellent Customer Service
My service was excellent ! My car was fixed with care and faster than I expected. My advisor Sean was outstanding and very informative through the whole process !
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/17/2020 10:25 AM

 We appreciate your AMAZING feedback about our business and employees Erin. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ER
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Ebone R.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/04/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Outstanding service
I had a great service experience as usual, Will is always the best and the only one I look for when getting my car serviced. This was my 30,000 mile service and I greatly appreciate how my car feels after service.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 07:20 AM

 We appreciate your kind feedback about our business and employees Ebone. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service
Great service and the Techs are very professional at all times.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 08/07/2020 06:50 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TH
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Tyra H.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/14/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
OUTSTANDING!!!
Thank you for taking care of my car & me. I was treated with respect & I appreciate y’all for trying to figure out everything y’all could to fix my issues. #BESTDEALEREVER
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/14/2020 01:53 PM

Thank you for your wonderful 5 star rating Tyra, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TM
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Terria M.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Car Service
Car riding really good!!!!!!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/03/2020 01:40 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Terria. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AF
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Ashley F.
Fort Washington, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/30/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service.
I've been taking my car here for a long time and each time I'm pleased.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 07/01/2020 01:52 PM

We appreciate your trust Ashley, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Chesapeake Beach, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Very pleasant place
Kirsten was my service provider. She is very good with people and with vehicles needing servicing.
My Tucson's air conditioning has been fixed.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/30/2020 02:12 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer service and welcoming feeling
Smooth transaction and very professional. Communication was awesome throughout. Never leaving a question unanswered until I was satisfied with my service and experience.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/23/2020 02:04 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

SR
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Stephanie R.
Upr Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Fast,Efficient,and Excellent Customer Service
I always take my car to the dealership and the representatives provide the best customer service. The mechanic are very efficient at their job.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/12/2020 01:55 PM

 We appreciate your kind feedback about our business and employees Stephanie. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PC
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Phyllis C.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/11/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service at Pohanka Hyundai
My Service Advisor Brittany was very thorough and kept me informed of the status of my vehicle.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/12/2020 01:51 PM

Thank you for your review Phyllis. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

ED
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Everlyn D.
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/03/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
I brought my car from here Always 100% customer service
Awesome
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/05/2020 01:57 PM

We appreciate your trust Everlyn, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Chesapeake Beach, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/29/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Pleasant and helpful atmosphere
Kirsten took care of my Tucson's needs. She stayed cheerful through all of my questions and demands. She did an excellent job.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 06/01/2020 01:41 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PC
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Petrina C.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great customer service
My experience working with Will was terrific. He was very accommodating and understanding of our worries and concerns. Kudos to you Mr. Will, for setting high standards.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/28/2020 08:02 AM

We appreciate your trust Petrina, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

AL
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Arnita L.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/28/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The cleaning and the kindness, accurate
My representative was helpful, Respectable and kind.The repair shop was quick repairing my car., and letting me know I needs more repairs done on my car.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/28/2020 07:57 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Arnita. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.