JC

JEROME CRAWFORD

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(81 reviews)
57

JM
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Jarvis M.
Capitol Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/27/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Hands down Will is the beat to do it.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 05/28/2020 07:38 AM

 We appreciate your AMAZING feedback about our business and employees Jarvis. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/20/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Customer Service
I have never had a bad experience
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/22/2020 05:21 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DA
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Debora A.
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Friendly service
I have no problems. My service advisors were consistent in keeping me abreast of the status of my vehicle.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/14/2020 02:18 PM

Thank you for your review Debora. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PM
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Pamela M.
Greater Landover, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service department
Service was excellent. Service advisor was very knowledgeable and explained the problem with my car thoroughly. He saw to it that I was informed of every step in the repair needed for my vehicle.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/03/2020 09:31 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Pamela. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TH
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Tiandra H.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Quick and professional
Service was fast, and every employee I came into contact with was friendly and professional. Will return to have my car serviced in the future
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/03/2020 09:26 AM

Thank you for your wonderful 5 star rating Tiandra, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

JM
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Jamel M.
Hyattsville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/01/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Great service
Thank you
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/03/2020 09:19 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Jamel. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

PD
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Patricia D.
Upper Marlboro, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
03/31/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
3/29/2020
Service completed. Good so far
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 04/03/2020 07:18 AM

Thank you for your review and for choosing Pohanka for your service Patricia. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Waldorf, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service and Mechanical Service was Excellent
Thumbs up to the employees who serviced my car. The service advisor was very professional as well.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/20/2020 02:59 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DH
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Dorothy H.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/13/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Convenient location
Great service employee services.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/17/2020 03:32 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Dorothy. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

DD
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Darrell D.
Springdale, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/10/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great Service
As always, Sean was very knowledgeable of the service needed and only proposed what was needed. Service was fast and accurate.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/12/2020 03:37 PM

 We appreciate your positive feedback about our business and employees Darrell. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
02/24/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Not good
N/A
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/27/2020 02:53 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 03/25/2020 08:10 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. We hope you are Completely Satisfied, Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

LB
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Lynette B.
Oxon Hill, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/11/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Courtesy
The service department and management was very helpful with my issue with my vehicle.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/11/2020 02:33 PM

 We appreciate your positive feedback about our business and employees Lynette. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
02/10/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Was ok
The service was decent but I’m still experiencing problems with my car even though they gave me a list of things to get done.
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/10/2020 02:20 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit. I have attempted to give you a call, please give me a call back at your earliest convenience or you may also send me an email to acoleman@pohanka.com. I would like to speak more with you about your concerns and hope to leave you satisfied.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Upper Marlboro, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
02/06/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great service managers. BILL
Received service as requested.
Comfortable wait ing room.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/07/2020 09:32 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

EJ
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Earl J.
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/05/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
The way they serviced my car
Great service
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 02/07/2020 09:26 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

WF
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Wilmer F.
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/30/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Excellent customer service (as per usual)
I was immediately placed in queue, informed appoximately how long it would be, repeated contacted me via text to ask if I had any questions. The waiting area was quite nice with wifi and etc.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/31/2020 03:47 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
District Heights, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/23/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Staff
Thanks Brittany!
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/24/2020 03:20 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Glenarden, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Customer Service
Sean has great customer service skills. He kept me informed during the repair work on my vehicle while I was in the waiting room, and his appearance was on a professional level.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/23/2020 03:11 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

TW
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Taj W.
Temple Hills, MD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/22/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Never again
After going here several times, service has decreased every time
Non recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/23/2020 03:11 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Arlington, VA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/21/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Great customer service.
Jaqueline was very helpful...great customer service...definitely recommend.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/22/2020 03:12 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.