JC

JEROME CRAWFORD

Évaluation globale
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(81 reviews)
57

Client vérifié
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/18/2020
Type de service : Repair
client vérifiéVérifié Client
Catégorie : Service
Service Review
Brittany, my Service Agent was great. Tino, the mechanic was very skilled and professional.

2011-2014 Hyundai apparently have an issue with their engines for which Hyundai offered an extended warranty up to 120,000 miles. Problem is, they never informed me. Had I not decided to take the car to the dealer when the check engine light came on, I would have not known and likely been forced to buy a new car. They also have a known issue with taillights burning out frequently for which they refuse to take responsibility for by issuing a recall beyond 60,000. For these reasons I would not recommend buying a Hyundai, however the service team at Hyundai in Capital Height, MD is phenomenal.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/20/2020 03:03 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Suitland, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
I can count on Pohanka resolving my automobile problem.
Brittany Tucker was my advisor who helped me understand what was wrong with my car and how and how problem could be resolved.I liked her clarity as she spoke to me and the way she kept me informed through each day my car was at Pohanka. So far so good.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/20/2020 02:55 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

EF
gravatar
Elise F.
Upper Marlboro, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/16/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
5 stars for Jaqueline
Jacqueline was able to allay my fears of having bought a lemon of a Hyundai. It is only 5 years old and so many problems but she was able to find some warranties after the tech diagnosed the problems. The car seems Ok hopefully. Jaqueline saved the day for me and my Hyundai.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/17/2020 08:08 AM

We appreciate your trust Elise, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

YT
gravatar
Yvonne T.
Temple Hills, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/07/2020
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
In one word "Will".
Will was extremely helpful and cheerful too. Will explained that my problem was an electronic software issue and that he would have me out possibly in a half hour. True to his word, will had me out in record time. I must say that everyone that I encountered was very nice and helpful. However, Will was exceptional.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 01/10/2020 03:20 PM

Thank you for your wonderful 5 star rating Yvonne, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé

Client vérifié
Washington, DC
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/17/2019
Type de service : Maintenance
client vérifiéVérifié Client
Catégorie : Service
Service !!!
People are nice . Service , lately has exceeded my expectations. I feel that I can trust Pohanka with my vehicle. Pohanka ‘s staff Ms Pat, Mr Monroe, Mr Bishop , Jackie and especially Chris are professional and warm . Chris , the shop’s foreman took the time to explain the work and give me a quick 101 of my vehicle. I really appreciate it!

As a single woman is it good to know that you can take your car to be service without being ripped off or worse yet being treated differently because you are a woman.
Recommandé
ASIA L C., Customer Service Liaison de Pohanka Hyundai a répondu le 12/19/2019 03:27 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Employés avec lesquels vous avez travaillé
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.